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Compare BMC Helix ITSM and ServicePRO 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Mid-Market (63.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMServicePRO
Star Rating
(11)3.3 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ServicePROSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix ITSM excels in its Ticketing System with a score of 9.8, highlighting its robust features for automating ticket routing and prioritization, which significantly enhances incident management efficiency.
- Reviewers mention that ServicePRO's Help Desk functionality, rated at 8.8, provides a solid user experience, but lacks the advanced automation features found in BMC Helix ITSM, which can lead to more manual processes.
- G2 users indicate that BMC Helix ITSM's Reports & Analytics capabilities are particularly strong, scoring 9.4, allowing for detailed insights and performance tracking, which is crucial for enterprise-level decision-making.
- Users on G2 report that ServicePRO's Incident Reports feature, rated at 8.3, is effective but does not match the depth of reporting available in BMC Helix ITSM, which can limit visibility into incident trends.
- Reviewers say that BMC Helix ITSM's Process Workflow functionality, scoring 9.1, is highly customizable, enabling organizations to tailor workflows to their specific needs, a feature that ServicePRO users find less flexible.
- Users report that while both products offer Asset Management, BMC Helix ITSM's score of 8.8 indicates a more comprehensive approach, with features that allow for better tracking and management of IT assets compared to ServicePRO's 7.0 rating.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableServicePRO
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableServicePRO
Free Trial is available
Ratings
Meets Requirements
8.0
243
8.0
10
Ease of Use
7.2
246
7.4
9
Ease of Setup
7.0
85
Not enough data
Ease of Admin
7.2
83
Not enough data
Quality of Support
7.5
212
8.0
10
Has the product been a good partner in doing business?
7.9
77
Not enough data
Product Direction (% positive)
6.1
242
6.1
9
Features by Category
Administration
8.8
16
|
Verified
7.0
5
8.6
17
|
Verified
7.0
5
9.3
16
|
Verified
7.8
6
Service Desk
9.0
19
|
Verified
8.8
7
9.2
19
|
Verified
8.3
6
9.0
17
|
Verified
7.3
5
Management
9.4
9
|
Verified
8.1
6
7.7
8
|
Verified
9.0
5
8.3
9
|
Verified
7.3
5
8.7
9
|
Verified
8.0
5
7.6
9
|
Verified
8.0
5
Functionality
9.4
9
|
Verified
8.1
6
8.3
9
|
Verified
8.0
5
9.1
9
|
Verified
8.3
5
9.1
9
|
Verified
7.7
5
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
103
Not enough data
8.3
104
Not enough data
7.9
85
Not enough data
7.9
87
Not enough data
Reporting
7.9
90
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and ServicePRO are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
ServicePRO has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServicePRO
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Recreational Facilities and Services
18.2%
Information Technology and Services
18.2%
Insurance
9.1%
Hospital & Health Care
9.1%
Higher Education
9.1%
Other
36.4%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
ServicePRO has no discussions with answers
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