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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMSAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix ITSM excels in its Ticketing System, achieving a remarkable score of 9.8, which reviewers mention makes it highly efficient for managing incidents and requests. In contrast, SAP Solution Manager, while strong, does not match this level of performance in ticketing.
- Reviewers mention that BMC Helix ITSM's Reports & Analytics feature stands out with a score of 9.4, providing comprehensive insights and customizable dashboards. Users on G2 note that SAP Solution Manager, with a score of 8.5, offers solid reporting but lacks the same depth and flexibility.
- G2 users highlight BMC Helix ITSM's Change Management capabilities, scoring 8.8, as a key strength, allowing for seamless transitions and updates. Conversely, SAP Solution Manager, with a score of 8.7, is noted for its change management but does not provide the same level of user satisfaction.
- Users say that BMC Helix ITSM's Help Desk functionality is rated at 9.2, making it a preferred choice for organizations needing robust support. In comparison, SAP Solution Manager's Help Desk feature, rated at 7.1, is seen as less effective, with reviewers mentioning a need for improvement in user experience.
- Reviewers mention that BMC Helix ITSM's Automation features, scoring 9.2, significantly enhance operational efficiency, allowing for streamlined processes. SAP Solution Manager, while also offering automation, does not achieve the same level of user satisfaction in this area.
- Users report that BMC Helix ITSM's Asset Management feature, rated at 8.8, is highly regarded for its effectiveness in tracking and managing IT assets. In contrast, SAP Solution Manager's Asset Management, with a score of 7.5, is perceived as lacking in some functionalities that users find essential.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableSAP Solution Manager
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableSAP Solution Manager
No trial information availableRatings
Meets Requirements
8.0
243
8.5
10
Ease of Use
7.2
246
6.7
10
Ease of Setup
7.0
85
Not enough data
Ease of Admin
7.2
83
Not enough data
Quality of Support
7.5
212
7.0
10
Has the product been a good partner in doing business?
7.9
77
Not enough data
Product Direction (% positive)
6.1
242
10.0
9
Features by Category
Administration
8.8
16
|
Verified
8.7
9
|
Verified
8.6
17
|
Verified
7.5
8
|
Verified
9.3
16
|
Verified
8.5
8
|
Verified
Service Desk
9.0
19
|
Verified
7.1
7
|
Verified
9.2
19
|
Verified
7.6
7
|
Verified
9.0
17
|
Verified
8.3
8
|
Verified
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
9.0
5
|
Verified
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
103
Not enough data
8.3
104
Not enough data
7.9
85
Not enough data
7.9
87
Not enough data
Reporting
7.9
90
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and SAP Solution Manager are categorized as IT Service Management (ITSM) Tools
Unique Categories
BMC Helix ITSM is categorized as Service Desk
SAP Solution Manager has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
SAP Solution Manager has no discussions with answers
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