Compare BMC Helix ITSM and NinjaOne

Add Product
BMC Helix ITSM
BMC Helix ITSM
(291)
3.7 out of 5
BMC Helix ITSM
By BMC Helix
NinjaOne
NinjaOne
(3,708)
4.7 out of 5
NinjaOne
By NinjaOne
At a Glance
BMC Helix ITSM
BMC Helix ITSM
Star Rating
(291)3.7 out of 5
Market Segments
Enterprise (74.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSM
NinjaOne
NinjaOne
Star Rating
(3,708)4.7 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOne
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that NinjaOne excels in user experience, with a high satisfaction rating reflecting its intuitive design. Users appreciate the platform's ease of use, noting features like fast connections and the ability to run scripts without logging onto endpoints, making daily tasks more efficient.
  • According to verified reviews, BMC Helix ITSM offers a user-friendly interface that appeals to both technical and non-technical users. The drag-and-drop UI and AI-driven automation features are highlighted as significant advantages, allowing for smooth workflow management and effective ticket handling.
  • Users say that NinjaOne's implementation process is straightforward, with many praising its quick setup and the ability to easily generate reports for project meetings. This efficiency in onboarding contributes to a more productive work environment, especially for mid-market companies.
  • Reviewers mention that while BMC Helix ITSM has robust features for ticketing and reporting, some users face challenges with configuration and matching specific workflow needs. Despite its strengths, the complexity can be a hurdle for teams looking for a more streamlined solution.
  • G2 reviewers highlight NinjaOne's commitment to continuous improvement, with users appreciating the regular addition of new features and enhancements. This adaptability ensures that the software remains relevant and effective in meeting evolving IT management needs.
  • According to recent feedback, BMC Helix ITSM is recognized for its strong performance in change management and incident reporting, but it may not be as agile as NinjaOne in terms of overall usability and support, which could impact user satisfaction in fast-paced environments.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing available
NinjaOne
No pricing available
Free Trial
BMC Helix ITSM
No trial information available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.0
245
9.0
3,519
Ease of Use
7.2
248
9.1
3,556
Ease of Setup
7.0
87
9.1
3,334
Ease of Admin
7.2
83
9.1
3,056
Quality of Support
7.5
213
9.1
3,378
Has the product been a good partner in doing business?
7.9
77
9.4
2,989
Product Direction (% positive)
6.1
244
9.7
3,475
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
8.8
26
7.9
781
Administration
8.8
16
|
Verified
8.2
657
8.6
17
|
Verified
8.7
691
9.3
16
|
Verified
8.2
689
Service Desk
9.1
20
|
Verified
8.1
684
9.2
19
|
Verified
7.9
655
9.1
18
|
Verified
7.7
634
Management
9.4
9
|
Verified
8.3
622
7.7
8
|
Verified
9.0
629
8.3
9
|
Verified
8.7
605
8.7
9
|
Verified
8.8
607
7.6
9
|
Verified
8.4
585
Functionality
9.5
10
|
Verified
7.6
620
8.3
9
|
Verified
8.5
613
9.1
9
|
Verified
8.9
645
8.8
10
|
Verified
8.9
661
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
173
Not enough data
6.8
171
Not enough data
6.9
169
Not enough data
6.7
170
Not enough data
6.7
169
Not enough data
6.7
167
Not enough data
6.8
166
Server BackupHide 18 FeaturesShow 18 Features
Not enough data
8.1
362
Compatibility
Not enough data
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Management
Not enough data
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
328
Compliance
Not enough data
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Online BackupHide 17 FeaturesShow 17 Features
Not enough data
8.1
409
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
366
Not enough data
8.5
345
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Management
Not enough data
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Agentic AI - Online Backup
Not enough data
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Remote Monitoring & Management (RMM)Hide 19 FeaturesShow 19 Features
Not enough data
8.0
2,363
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
2167
|
Verified
Not enough data
8.7
566
Not enough data
8.1
449
Monitoring and Management
Not enough data
9.3
2144
|
Verified
Not enough data
8.4
1869
Not enough data
8.7
1986
|
Verified
Not enough data
9.0
2169
|
Verified
Not enough data
8.3
476
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
469
Service Management
Not enough data
9.2
2077
|
Verified
Not enough data
8.1
451
Not enough data
7.3
484
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.3
480
Not enough data
7.0
462
Not enough data
7.2
464
Not enough data
6.9
453
Not enough data
6.8
453
Not enough data
6.9
454
Not enough data
7.0
450
Unified Endpoint Management (UEM)Hide 17 FeaturesShow 17 Features
Not enough data
7.9
451
Scope
Not enough data
8.7
413
Not enough data
8.8
428
Security
Not enough data
8.5
422
Not enough data
8.3
389
Not enough data
7.4
381
Management
Not enough data
8.8
411
Not enough data
8.7
409
Not enough data
8.7
398
Not enough data
8.7
400
Not enough data
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Network MonitoringHide 27 FeaturesShow 27 Features
Not enough data
7.5
729
Functionality
Not enough data
8.8
670
Not enough data
8.9
697
Not enough data
8.0
614
Not enough data
8.8
609
Monitoring - Network Monitoring
Not enough data
7.5
247
Not enough data
7.8
250
Not enough data
8.3
262
Management
Not enough data
8.2
569
Not enough data
8.2
583
Not enough data
7.6
536
Analytics - Network Monitoring
Not enough data
7.0
238
Not enough data
6.9
236
Security - Network Monitoring
Not enough data
7.7
241
Not enough data
7.2
238
Not enough data
7.1
238
Network Performance - Network Monitoring
Not enough data
6.9
239
Not enough data
7.4
243
AI Automation - Network Monitoring
Not enough data
6.4
228
Not enough data
6.3
228
Not enough data
6.4
227
Agentic AI - Network Monitoring
Not enough data
6.6
124
Not enough data
6.5
122
Not enough data
6.7
125
Not enough data
6.6
121
Not enough data
6.4
120
Not enough data
6.6
121
Not enough data
6.4
122
Incident ManagementHide 16 FeaturesShow 16 Features
Not enough data
8.0
591
Monitoring
Not enough data
9.3
560
|
Verified
Not enough data
9.2
557
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
497
Not enough data
8.6
507
|
Verified
Not enough data
8.5
487
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
IT Asset ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.9
1,225
Asset Inventory
Not enough data
9.0
1153
Not enough data
8.8
1139
Not enough data
7.7
1019
Not enough data
Feature Not Available
Not enough data
8.2
1055
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
228
Not enough data
7.2
223
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Management
Not enough data
9.1
1116
Not enough data
8.7
1038
Not enough data
8.1
996
Not enough data
8.2
1048
Remote SupportHide 18 FeaturesShow 18 Features
Not enough data
8.4
1,799
Administration
Not enough data
9.2
1629
Not enough data
8.7
1554
Not enough data
7.8
1416
Not enough data
9.2
1634
Not enough data
8.9
1497
Not enough data
8.8
1546
Maintenance
Not enough data
9.2
1620
Not enough data
7.7
1326
Communication
Not enough data
7.9
1396
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1300
Security
Not enough data
8.3
1345
Not enough data
8.4
1377
Device Support
Not enough data
7.6
1352
Not enough data
8.4
1429
Not enough data
8.4
1412
Performance
Not enough data
8.2
1500
PC BackupHide 12 FeaturesShow 12 Features
Not enough data
7.9
344
Functionality
Not enough data
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Performance
Not enough data
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Endpoint ManagementHide 1 FeatureShow 1 Feature
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
IT DocumentationHide 6 FeaturesShow 6 Features
Not enough data
8.5
238
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
Autonomous Endpoint Management (AEM)Hide 7 FeaturesShow 7 Features
Not enough data
7.8
96
Generative AI - Autonomous Endpoint Management
Not enough data
7.0
64
Not enough data
7.2
65
Not enough data
7.1
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.7
92
Not enough data
8.1
72
Not enough data
7.8
67
Not enough data
8.8
83
Service DeskHide 19 FeaturesShow 19 Features
7.9
113
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
104
Not enough data
8.3
105
Not enough data
7.9
86
Not enough data
7.9
88
Not enough data
Reporting
7.9
91
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Endpoint ProtectionHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
BackupHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile Device Management (MDM)Hide 18 FeaturesShow 18 Features
Not enough data
8.1
547
Platform - Mobile Device Management (MDM)
Not enough data
8.5
442
Operating System
Not enough data
9.2
528
Not enough data
8.1
502
Not enough data
8.3
478
Management
Not enough data
8.6
486
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Security
Not enough data
8.5
457
Not enough data
8.6
465
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Knowledge ManagementHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise IT ManagementHide 18 FeaturesShow 18 Features
Not enough data
7.9
860
Analysis
Not enough data
8.1
727
Platform
Not enough data
7.8
699
Not enough data
9.1
788
Not enough data
8.2
681
Not enough data
8.5
737
Not enough data
8.3
707
Security
Not enough data
8.7
743
Not enough data
9.2
814
Not enough data
7.6
673
Not enough data
8.7
712
Not enough data
8.2
681
Agentic AI - Enterprise IT Management
Not enough data
7.4
163
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
152
Not enough data
7.0
151
Not enough data
6.9
151
Not enough data
7.0
150
Categories
Categories
Shared Categories
BMC Helix ITSM
BMC Helix ITSM
NinjaOne
NinjaOne
BMC Helix ITSM and NinjaOne are categorized as IT Service Management (ITSM) Tools
Unique Categories
BMC Helix ITSM
BMC Helix ITSM is categorized as Service Desk
NinjaOne
Reviews
Reviewers' Company Size
BMC Helix ITSM
BMC Helix ITSM
Small-Business(50 or fewer emp.)
4.8%
Mid-Market(51-1000 emp.)
20.5%
Enterprise(> 1000 emp.)
74.7%
NinjaOne
NinjaOne
Small-Business(50 or fewer emp.)
43.4%
Mid-Market(51-1000 emp.)
49.8%
Enterprise(> 1000 emp.)
6.9%
Reviewers' Industry
BMC Helix ITSM
BMC Helix ITSM
Information Technology and Services
33.7%
Telecommunications
8.8%
Computer Software
6.6%
Hospital & Health Care
6.6%
Higher Education
3.7%
Other
40.7%
NinjaOne
NinjaOne
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Alternatives
BMC Helix ITSM
BMC Helix ITSM Alternatives
Freshservice
Freshservice
Add Freshservice
ServiceNow IT Service Management
ServiceNow IT Service...
Add ServiceNow IT Service Management
Jira Service Management
Jira Service Management
Add Jira Service Management
SolarWinds Service Desk
SolarWinds Service Desk
Add SolarWinds Service Desk
NinjaOne
NinjaOne Alternatives
Atera
Atera
Add Atera
TeamViewer
TeamViewer
Add TeamViewer
N-able N-central
N-able N-central
Add N-able N-central
LogMeIn Resolve
LogMeIn Resolve
Add LogMeIn Resolve
Discussions
BMC Helix ITSM
BMC Helix ITSM Discussions
Monty the Mongoose crying
BMC Helix ITSM has no discussions with answers
See all discussions
NinjaOne
NinjaOne Discussions
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
Tyler F.
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
Robert S.
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
Isabella J.
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
See all discussions
Ask BMC Helix ITSM a QuestionContact BMC Helix ITSM
Ask NinjaOne a QuestionContact NinjaOne

Spotlight Categories

Add Product
BMC Helix ITSM
BMC Helix ITSM
NinjaOne
NinjaOne