Compare BMC Helix ITSM and Microsoft System Center 
At a Glance
Market Segments
Enterprise (74.7% of reviews)
Enterprise (45.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(291)3.7 out of 5
Market Segments
Enterprise (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMMicrosoft System Center
Star Rating
(587)4.1 out of 5
Market Segments
Enterprise (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft System CenterBMC Helix ITSM vs Microsoft System Center
When assessing the two solutions, reviewers found Microsoft System Center easier to use and administer. Reviewers also felt that Microsoft System Center was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that Microsoft System Center meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that Microsoft System Center is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft System Center over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableMicrosoft System Center
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableMicrosoft System Center
No trial information availableRatings
Meets Requirements
8.0
245
8.6
480
Ease of Use
7.2
248
7.7
479
Ease of Setup
7.0
87
7.0
322
Ease of Admin
7.2
83
7.9
323
Quality of Support
7.5
213
8.0
445
Has the product been a good partner in doing business?
7.9
77
8.1
298
Product Direction (% positive)
6.1
244
7.4
463
Features by Category
Administration
8.8
16
|
Verified
8.7
62
|
Verified
8.6
17
|
Verified
8.6
63
|
Verified
9.3
16
|
Verified
8.7
65
|
Verified
Service Desk
9.1
20
|
Verified
8.7
58
|
Verified
9.2
19
|
Verified
8.5
59
|
Verified
9.1
18
|
Verified
8.3
59
|
Verified
Management
9.4
9
|
Verified
8.9
16
|
Verified
7.7
8
|
Verified
8.5
16
|
Verified
8.3
9
|
Verified
8.6
13
|
Verified
8.7
9
|
Verified
8.7
13
|
Verified
7.6
9
|
Verified
8.3
13
Functionality
9.5
10
|
Verified
8.6
13
|
Verified
8.3
9
|
Verified
8.5
14
9.1
9
|
Verified
9.0
16
|
Verified
8.8
10
|
Verified
8.8
15
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Management
Not enough data
9.4
9
Not enough data
9.0
8
Not enough data
9.3
9
Monitoring
Not enough data
8.8
8
Not enough data
8.3
7
Not enough data
8.1
6
Generative AI
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
104
Not enough data
8.3
105
Not enough data
7.9
86
Not enough data
7.9
88
Not enough data
Reporting
7.9
91
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.6
12
Platform
Not enough data
9.0
8
Not enough data
8.8
13
Not enough data
9.2
6
Not enough data
8.3
13
Not enough data
8.3
10
Security
Not enough data
8.6
14
Not enough data
9.0
14
Not enough data
8.3
8
Not enough data
9.3
7
Not enough data
9.1
9
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and Microsoft System Center are categorized as IT Service Management (ITSM) Tools
Unique Categories
BMC Helix ITSM is categorized as Service Desk
Microsoft System Center is categorized as Data Center Infrastructure Management (DCIM), Enterprise IT Management, Endpoint Management, and Patch Management
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft System Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.8%
Computer Software
6.6%
Hospital & Health Care
6.6%
Higher Education
3.7%
Other
40.7%
Information Technology and Services
19.2%
Education Management
6.2%
Government Administration
5.5%
Computer Software
5.1%
Hospital & Health Care
3.8%
Other
60.1%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
What does Microsoft System Center do?
2 Comments
AR
It provides a workflow management solution for the data centers to automate the workflow environment like creating, Deploying and monitoring of resources in...Read more
Microsoft System Center has no more discussions with answers
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