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Compare BMC Helix ITSM and ManageEngine ServiceDesk Plus MSP 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMManageEngine ServiceDesk Plus MSP
Star Rating
(15)4.4 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ManageEngine ServiceDesk Plus MSPBMC Helix ITSM vs ManageEngine ServiceDesk Plus MSP
When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus MSP easier to use, set up, and administer. Reviewers also preferred doing business with ManageEngine ServiceDesk Plus MSP overall.
- Reviewers felt that ManageEngine ServiceDesk Plus MSP meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus MSP is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus MSP over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableManageEngine ServiceDesk Plus MSP
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableManageEngine ServiceDesk Plus MSP
No trial information availableRatings
Meets Requirements
8.0
243
9.2
10
Ease of Use
7.2
246
8.2
10
Ease of Setup
7.0
85
7.8
6
Ease of Admin
7.2
83
8.3
6
Quality of Support
7.5
212
8.3
9
Has the product been a good partner in doing business?
7.9
77
8.9
6
Product Direction (% positive)
6.1
242
6.5
10
Features by Category
Administration
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
Service Desk
9.0
19
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
103
9.3
5
8.3
104
8.9
6
7.9
85
7.3
5
7.9
87
6.7
5
Reporting
7.9
90
8.3
6
7.9
87
7.8
6
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
8.3
5
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and ManageEngine ServiceDesk Plus MSP are categorized as Service Desk
Unique Categories
BMC Helix ITSM is categorized as IT Service Management (ITSM) Tools
ManageEngine ServiceDesk Plus MSP has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus MSP
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Information Technology and Services
23.1%
Government Administration
15.4%
Retail
7.7%
Pharmaceuticals
7.7%
Insurance
7.7%
Other
38.5%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
ManageEngine ServiceDesk Plus MSP has no discussions with answers
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