Compare BMC Helix ITSM and ManageEngine ServiceDesk Plus 
Featured Products
At a Glance
Market Segments
Enterprise (74.7% of reviews)
Mid-Market (59.8% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
BMC Helix ITSM
Star Rating
(291)3.7 out of 5
Market Segments
Enterprise (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMManageEngine ServiceDesk Plus
Star Rating
(247)4.2 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansBMC Helix ITSM vs ManageEngine ServiceDesk Plus
When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus easier to use, set up, and administer. Reviewers also preferred doing business with ManageEngine ServiceDesk Plus overall.
- Reviewers felt that ManageEngine ServiceDesk Plus meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
BMC Helix ITSM
No trial information availableManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.0
245
8.6
220
Ease of Use
7.2
248
8.5
220
Ease of Setup
7.0
87
8.1
162
Ease of Admin
7.2
83
8.4
159
Quality of Support
7.5
213
8.1
204
Has the product been a good partner in doing business?
7.9
77
8.3
151
Product Direction (% positive)
6.1
244
8.2
212
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
8.8
16
|
Verified
8.8
39
|
Verified
8.6
17
|
Verified
8.8
38
|
Verified
9.3
16
|
Verified
8.9
39
|
Verified
Service Desk
9.1
20
|
Verified
9.2
42
|
Verified
9.2
19
|
Verified
8.9
41
|
Verified
9.1
18
|
Verified
8.9
41
|
Verified
Management
9.4
9
|
Verified
8.6
38
|
Verified
7.7
8
|
Verified
8.6
35
|
Verified
8.3
9
|
Verified
8.6
35
|
Verified
8.7
9
|
Verified
8.7
36
|
Verified
7.6
9
|
Verified
8.1
34
|
Verified
Functionality
9.5
10
|
Verified
9.1
39
|
Verified
8.3
9
|
Verified
8.5
38
|
Verified
9.1
9
|
Verified
8.8
36
|
Verified
8.8
10
|
Verified
8.5
39
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.7
95
8.6
104
8.6
95
8.3
105
8.8
99
7.9
86
7.9
91
7.9
88
8.1
89
Reporting
7.9
91
8.3
95
7.9
87
8.5
86
Feature Not Available
8.0
74
Access & Usability
6.6
55
7.2
75
7.8
85
8.1
81
7.9
77
8.6
91
7.7
62
7.9
69
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and ManageEngine ServiceDesk Plus are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
ManageEngine ServiceDesk Plus is categorized as Incident Management and Help Desk
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.8%
Computer Software
6.6%
Hospital & Health Care
6.6%
Higher Education
3.7%
Other
40.7%
Information Technology and Services
18.8%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.4%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
What is ManageEngine ServiceDesk Plus used for?
1 Comment
AP
Comment deleted by user.Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
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