# BMC Helix ITSM vs Ivanti Neurons for ITSM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient. - **Users say** that BMC Helix ITSM offers strong automation capabilities as well, particularly highlighting its centralized platform for managing IT service processes. This feature simplifies incident and change requests, improving overall efficiency and visibility. - **Reviewers mention** that Ivanti Neurons for ITSM has a user-friendly interface that makes it easy to log customer tickets and manage data effectively. This ease of use is a notable advantage for teams looking to enhance their help desk operations. - **According to verified reviews** , BMC Helix ITSM's bulk upload feature is praised for enabling faster onboarding of users across various profiles, which helps reduce manual work and enhances the overall user experience during setup. - **G2 reviewers highlight** that while Ivanti Neurons for ITSM has a higher overall satisfaction score, BMC Helix ITSM is noted for its strong performance in reporting and analytics, with users appreciating the depth of insights it provides for IT service management. - **Users express** that both products have their strengths, but Ivanti Neurons for ITSM's ability to transform a help desk into an automated, data-driven operation stands out, especially for organizations looking to reduce IT congestion and improve service delivery. | | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Star Rating** | 3.7 out of 5 | 4.0 out of 5 | | **Total Reviews** | 296 | 285 | | **Largest Market Segment** | Enterprise (74.7% of reviews) | Enterprise (54.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### BMC Helix ITSM Pros: - Ease of Use (5 reviews) - Ticket Management (4 reviews) Cons: - Bugs (1 reviews) - Complexity (1 reviews) ### Ivanti Neurons for ITSM Pros: - Customer Support (1 reviews) - Customizability (1 reviews) Cons: - Clunky Interface (1 reviews) - Compatibility Issues (1 reviews) --- ## Ratings Comparison | Rating | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Meets Requirements** | 8.0 (249 reviews) | 8.3 (216 reviews) | | **Ease of Use** | 7.1 (252 reviews) | 7.7 (243 reviews) | | **Ease of Setup** | 7.0 (92 reviews) | 6.9 (191 reviews) | | **Ease of Admin** | 7.2 (83 reviews) | 7.4 (131 reviews) | | **Quality of Support** | 7.5 (218 reviews) | 7.8 (201 reviews) | | **Has the product been a good partner in doing business?** | 7.9 (77 reviews) | 8.0 (128 reviews) | | **Product Direction (% positive)** | 6.1 (248 reviews) | 7.9 (205 reviews) | --- ## Pricing ### BMC Helix ITSM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Ivanti Neurons for ITSM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **BMC Helix ITSM** | 8.8/10 | 32 | | **Ivanti Neurons for ITSM** | 8.2/10 | 143 | #### Administration | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Change Management** | 8.9 (19 reviews) ✓ Verified | 8.1 (67 reviews) ✓ Verified | | **Asset Management** | 8.6 (19 reviews) ✓ Verified | 7.8 (69 reviews) ✓ Verified | | **Reports & Analytics** | 9.3 (16 reviews) ✓ Verified | 7.4 (81 reviews) ✓ Verified | #### Service Desk | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Help Desk** | 9.1 (22 reviews) ✓ Verified | 8.8 (94 reviews) ✓ Verified | | **Incident Reports** | 9.2 (20 reviews) ✓ Verified | 8.2 (71 reviews) ✓ Verified | | **Process Workflow** | 9.0 (19 reviews) ✓ Verified | 8.3 (101 reviews) ✓ Verified | #### Management | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Reporting** | 9.5 (10 reviews) ✓ Verified | 7.8 (37 reviews) ✓ Verified | | **Administration Console** | 7.6 (9 reviews) ✓ Verified | 6.4 (28 reviews) ✓ Verified | | **Access Management** | 8.5 (10 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | | **Asset Management** | 8.7 (9 reviews) ✓ Verified | 8.6 (33 reviews) ✓ Verified | | **Policy Dictation** | 7.6 (11 reviews) ✓ Verified | 7.3 (22 reviews) ✓ Verified | #### Functionality | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Ticketing System** | 9.5 (14 reviews) ✓ Verified | 9.5 (49 reviews) ✓ Verified | | **Performance Logging** | 8.3 (9 reviews) ✓ Verified | 7.1 (16 reviews) ✓ Verified | | **Alerting** | 9.1 (11 reviews) ✓ Verified | 7.3 (17 reviews) ✓ Verified | | **Automation** | 8.7 (14 reviews) ✓ Verified | 9.1 (55 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 8.1 (28 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **BMC Helix ITSM** | 7.8/10 | 115 | | **Ivanti Neurons for ITSM** | 7.5/10 | 112 | #### Incident Management | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Automate Ticket Routing** | Feature Not Available | 8.2 (91 reviews) | | **Ticket Prioritization** | 8.6 (104 reviews) | 8.3 (95 reviews) | | **Ticket Notifications** | 8.4 (105 reviews) | 8.1 (99 reviews) | | **Knowledge Base** | 7.8 (85 reviews) | 7.4 (88 reviews) | | **Knowledge Base/Ticket Integration** | 7.8 (87 reviews) | 7.5 (82 reviews) | #### Reporting | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Dashboards** | 7.8 (93 reviews) | 7.6 (99 reviews) | | **Time Tracking** | 7.9 (89 reviews) | 7.3 (78 reviews) | | **Surveys** | Feature Not Available | 6.9 (68 reviews) | #### Access & Usability | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Mobile** | 6.6 (55 reviews) | 6.1 (52 reviews) | | **Self Service** | 7.7 (84 reviews) | 7.9 (92 reviews) | | **Active Directory** | 7.9 (77 reviews) | 7.8 (79 reviews) | | **Multi-Channel Access** | 7.7 (62 reviews) | 7.4 (53 reviews) | #### Agentic AI - Service Desk | Feature | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | BMC Helix ITSM | Ivanti Neurons for ITSM | |---|---|---| | **Small-Business** | 4.3% | 15.2% | | **Mid-Market** | 20.9% | 30.7% | | **Enterprise** | 74.7% | 54.1% | ### By Industry #### BMC Helix ITSM - **Information Technology and Services:** 34.3% - **Telecommunications:** 8.7% - **Hospital & Health Care:** 6.9% - **Computer Software:** 6.1% - **Higher Education:** 3.6% - **Government Administration:** 2.9% - **Education Management:** 2.2% - **Banking:** 2.2% - **Retail:** 2.2% - **Insurance:** 2.2% - **Other:** 28.9% #### Ivanti Neurons for ITSM - **Information Technology and Services:** 16.2% - **Hospital & Health Care:** 7.5% - **Government Administration:** 6.7% - **Computer Software:** 6.3% - **Higher Education:** 5.5% - **Education Management:** 5.5% - **Banking:** 4.0% - **Financial Services:** 3.2% - **Retail:** 3.2% - **Staffing and Recruiting:** 2.8% - **Other:** 39.1% --- ## Alternatives ### Alternatives to BMC Helix ITSM - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1924 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) ### Alternatives to Ivanti Neurons for ITSM - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1924 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews) --- ## Top Discussions ### BMC Helix ITSM No discussions available for this product. ### Ivanti Neurons for ITSM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm)