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Compare BMC Helix ITSM and Halo Service Desk 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $55.00
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMHalo Service Desk
Star Rating
(16)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $55.00
Learn more about Halo Service DeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC Helix ITSM excels in its Change Management feature, scoring 8.8, which reviewers mention provides robust capabilities for managing changes effectively. In contrast, Halo Service Desk also performs well with a score of 8.7, but some users feel it lacks the depth of customization found in BMC.
- Reviewers mention that Halo Service Desk shines in Ease of Use with a score of 9.5, making it particularly appealing for small businesses. Users on G2 highlight its intuitive interface, while BMC Helix ITSM, with a score of 7.1, is noted for being more complex and requiring additional training.
- G2 users report that BMC Helix ITSM's Reporting capabilities, particularly in Dashboards, score 7.9, which some users find less visually appealing compared to Halo Service Desk's 9.4. Reviewers mention that Halo's reporting tools are more user-friendly and provide better insights at a glance.
- Users say that the Incident Management features of Halo Service Desk, especially Ticket Prioritization (9.5), are superior, allowing for more efficient handling of urgent issues. BMC Helix ITSM, while scoring 8.6, is noted for its robust automation but lacks the same level of prioritization flexibility.
- Reviewers mention that Halo Service Desk's Asset Management feature stands out with a perfect score of 10.0, providing comprehensive tracking and management tools. In comparison, BMC Helix ITSM scores 8.8, which users say is effective but not as streamlined as Halo's offering.
- Users on G2 report that BMC Helix ITSM's Quality of Support (7.5) is a point of concern, with some reviewers mentioning slower response times. In contrast, Halo Service Desk receives high praise for its support quality, scoring 9.5, with users highlighting quick and helpful responses from the support team.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableHalo Service Desk
All-inclusive service desk software
Starting at $55.00
Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.
- Incident Management
- Problem Management
- Change Management
Free Trial
BMC Helix ITSM
No trial information availableHalo Service Desk
Free Trial is available
Ratings
Meets Requirements
8.0
243
8.7
13
Ease of Use
7.2
246
9.5
13
Ease of Setup
7.0
85
8.0
9
Ease of Admin
7.2
83
8.1
9
Quality of Support
7.5
212
9.5
13
Has the product been a good partner in doing business?
7.9
77
9.8
9
Product Direction (% positive)
6.1
242
10.0
12
Features by Category
Administration
8.8
16
|
Verified
8.7
5
|
Verified
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
9.7
6
|
Verified
Service Desk
9.0
19
|
Verified
9.7
6
|
Verified
9.2
19
|
Verified
9.7
6
|
Verified
9.0
17
|
Verified
8.9
6
|
Verified
Management
9.4
9
|
Verified
9.7
6
|
Verified
7.7
8
|
Verified
9.2
6
|
Verified
8.3
9
|
Verified
8.1
6
|
Verified
8.7
9
|
Verified
10.0
5
|
Verified
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
9.4
6
|
Verified
8.3
9
|
Verified
9.7
5
|
Verified
9.1
9
|
Verified
8.3
6
|
Verified
9.1
9
|
Verified
8.6
6
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
8.3
6
8.6
103
9.5
7
8.3
104
8.8
8
7.9
85
8.5
8
7.9
87
8.1
8
Reporting
7.9
90
9.4
8
7.9
87
8.1
7
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
9.0
8
7.9
77
8.9
6
7.7
62
9.0
7
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and Halo Service Desk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC Helix ITSM has no unique categories
Halo Service Desk has no unique categories
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Halo Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Information Technology and Services
18.8%
Computer Software
18.8%
Computer & Network Security
12.5%
Renewables & Environment
6.3%
Machinery
6.3%
Other
37.5%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
Halo Service Desk has no discussions with answers
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