Link copied to clipboard # BMC Helix ITSM vs BMC Helix Remedyforce Comparison - What are their main differences? Share [ Export ](/compare/bmc-software-bmc-helix-itsm/bmc-helix-remedyforce/export.csv) BMC Helix ITSMBMC Helix Remedyforce[+ Add Product](#) Pricing **BMC Helix ITSM** No pricing available **BMC Helix Remedyforce** No pricing available **Pricing Insights** from reviews Perceived Cost **BMC Helix ITSM** $$$$$ **BMC Helix Remedyforce** $$$$$ Average Discount **BMC Helix ITSM** 19% **BMC Helix Remedyforce** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **BMC Helix ITSM** 6 months Based on 100 responses **BMC Helix Remedyforce** 6 months Based on 100 responses Return on Investment **BMC Helix ITSM** 6 months Based on 100 responses **BMC Helix Remedyforce** 6 months Based on 100 responses ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") ![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **BMC Helix ITSM** Ease of Use (5) Ticket Management (4) Bugs (1) Complexity (1) **BMC Helix Remedyforce** Not enough data Integrations **BMC Helix ITSM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ View all ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/integrations) **BMC Helix Remedyforce** Not enough data Screenshots **BMC Helix ITSM** No screenshot available **BMC Helix Remedyforce** ![BMC Helix Remedyforce screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/34118/Remedyforce_screenshot1.png) **Ratings** from reviews Meets Requirements **BMC Helix ITSM** **8.0** /10 Based on 253 responses **BMC Helix Remedyforce** **8.4** /10 Based on 39 responses Ease of Use **BMC Helix ITSM** **7.2** /10 Based on 256 responses **BMC Helix Remedyforce** **7.6** /10 Based on 41 responses Ease of Setup **BMC Helix ITSM** **7.1** /10 Based on 96 responses **BMC Helix Remedyforce** **7.3** /10 Based on 25 responses Ease of Admin **BMC Helix ITSM** **7.2** /10 Based on 84 responses **BMC Helix Remedyforce** **7.9** /10 Based on 26 responses Quality of Support **BMC Helix ITSM** **7.5** /10 Based on 222 responses **BMC Helix Remedyforce** **8.4** /10 Based on 35 responses Has the product been a good partner in doing business? **BMC Helix ITSM** **7.9** /10 Based on 78 responses **BMC Helix Remedyforce** **7.7** /10 Based on 24 responses Product Direction (% positive) **BMC Helix ITSM** **6.1** /10 Based on 251 responses **BMC Helix Remedyforce** **8.2** /10 Based on 39 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **8.7** /10 Based on 36 responses **9.0** /10 Based on 24 responses Service Desk **7.8** /10 Based on 115 responses **8.6** /10 Based on 21 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 4.9% Mid-Market(51-1000 emp.) 21.2% Enterprise(\> 1000 emp.) 73.9% Small-Business(50 or fewer emp.) 4.9% Mid-Market(51-1000 emp.) 21.2% Enterprise(\> 1000 emp.) 73.9% Small-Business(50 or fewer emp.) 10.9% Mid-Market(51-1000 emp.) 32.6% Enterprise(\> 1000 emp.) 56.5% Small-Business(50 or fewer emp.) 10.9% Mid-Market(51-1000 emp.) 32.6% Enterprise(\> 1000 emp.) 56.5% **Reviewers' Industry** [![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) BMC Helix ITSM Information Technology and Services 34.9% Telecommunications 8.5% Hospital & Health Care 6.8% Computer Software 6.0% Higher Education 3.6% Other 40.2% [![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce")](https://www.g2.com/products/bmc-helix-remedyforce/reviews) BMC Helix Remedyforce Information Technology and Services 36.2% Computer Software 17.0% Financial Services 6.4% Airlines/Aviation 2.1% Automotive 2.1% Other 36.2% Alternatives **BMC Helix ITSM Alternatives** ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) **BMC Helix Remedyforce Alternatives** ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM") [ Ivanti ITSM ](/products/ivanti-ivanti-itsm/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ## BMC Helix ITSM vs BMC Helix Remedyforce FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between BMC Helix Remedyforce vs BMC Helix ITSM? BMC Helix Remedyforce is distinguished by its higher reviewer satisfaction scores for ease of setup and support, while BMC Helix ITSM is more widely adopted and recognized for its enterprise-grade functionality. | [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) | [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | | --- | --- | | 3.9/5 (49 reviews) | 3.7/5 (297 reviews) | | Enterprise | Enterprise | | 7.3 | 7.0 | | 8.4 | 7.5 | | User-friendly interface and strong support ecosystem | Enterprise-grade functionality and mature automation | ### How do the pricing models of BMC Helix Remedyforce and BMC Helix ITSM compare? BMC Helix Remedyforce is rated higher for value, with a stronger Price/Cost satisfaction score than BMC Helix ITSM. - **BMC Helix Remedyforce:** In recent reviews, buyers describe it as cost-effective and scalable, with several noting its value for mid-market teams. - **BMC Helix ITSM:** Reviewers frequently cite higher costs and note that customization and additional services can increase total spend. - **Switching reasons:** Recent reviews mention moving from BMC Helix Remedyforce to ServiceNow for a more modern interface and from BMC Helix ITSM due to cost and complexity. ### What are the best alternatives to BMC Helix Remedyforce and BMC Helix ITSM? The top three alternatives to BMC Helix Remedyforce and BMC Helix ITSM are ServiceNow IT Service Management, Jira Service Management, and Freshservice. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) | 3.9/5 (49) | Enterprise | Cost-effective for mid-market teams | User-friendly interface and strong support ecosystem | | [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) | 3.7/5 (297) | Enterprise | Higher cost, especially with customization | Enterprise-grade functionality and mature automation | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1,953) | Enterprise | — | Modern interface and broad enterprise adoption | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991) | Mid-Market | — | Integration with Atlassian ecosystem | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1,351) | Mid-Market | — | Ease of use and rapid deployment | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing BMC Helix Remedyforce and BMC Helix ITSM? Buyers comparing BMC Helix Remedyforce and BMC Helix ITSM should prioritize Change Management, Ease of Use, Reporting and Analytics, Automation, and Integration capabilities. - **Change Management:** Both products are frequently cited for robust change management, with BMC Helix ITSM noted for mature automation and BMC Helix Remedyforce for ease of use in change workflows. - **Ease of Use:** BMC Helix Remedyforce scores 7.6, while BMC Helix ITSM scores 7.1. - **Reporting and Analytics:** BMC Helix Remedyforce is praised for powerful reporting and analytics tools; BMC Helix ITSM is also cited for dashboard customization and reporting. - **Automation:** BMC Helix ITSM is recognized for mature automation capabilities and workflow flexibility. - **Integration:** BMC Helix Remedyforce is highlighted for integration with Salesforce and Outlook; BMC Helix ITSM integrates with monitoring tools and Active Directory. ### What are the pros and cons of BMC Helix Remedyforce vs BMC Helix ITSM? BMC Helix Remedyforce stands out for ease of use and support, while BMC Helix ITSM is recognized for enterprise-grade automation and flexibility. - **BMC Helix Remedyforce strengths:** User-friendly interface, strong support ecosystem, powerful reporting and analytics, ITIL compliance, and ease of setup (Ease of Use 7.6, Quality of Support 8.4). - **BMC Helix Remedyforce trade-offs:** Customization limitations, integration challenges, and an outdated UI are noted in recent reviews. - **BMC Helix ITSM strengths:** Mature automation, enterprise-grade functionality, centralized ITSM processes, and broad feature coverage (Meets Requirements 8.0, Quality of Support 7.5). - **BMC Helix ITSM trade-offs:** Complexity in setup and customization, higher cost, and a dated user interface are frequently cited. ### Is BMC Helix Remedyforce or BMC Helix ITSM better for small businesses? BMC Helix Remedyforce is the better fit for small businesses, as it is frequently described as user-friendly and cost-effective for mid-market teams. - **BMC Helix Remedyforce:** Largest segment is Enterprise, but recent reviews highlight its suitability for mid-market and smaller teams due to ease of use and lower complexity. - **BMC Helix ITSM:** Largest segment is Enterprise, and reviewers note it is often considered overkill for SMBs due to complexity and cost. ### Which IT Service Management (ITSM) Tools platform has better integrations? BMC Helix ITSM and BMC Helix Remedyforce are both cited for integration capabilities, with no clear reviewer preference for integrations. - **BMC Helix Remedyforce:** Recent reviews mention integration with Salesforce and Outlook, supporting streamlined workflows for teams already using those platforms. - **BMC Helix ITSM:** Reviewers highlight integrations with monitoring tools, Active Directory, and DevOps tools such as Azure DevOps and New Relic. ### How do BMC Helix Remedyforce and BMC Helix ITSM compare on customer support? BMC Helix Remedyforce leads BMC Helix ITSM in Quality of Support by 0.9 points, a material difference. - **BMC Helix Remedyforce:** Reviewers consistently praise the support ecosystem, citing responsive assistance and a strong user community (Quality of Support 8.4). - **BMC Helix ITSM:** Support is described as responsive and knowledgeable, but several reviews note longer resolution times and increased complexity for advanced issues (Quality of Support 7.5). ### Which is easier to implement, BMC Helix Remedyforce or BMC Helix ITSM? BMC Helix Remedyforce and BMC Helix ITSM score within 0.3 points on Ease of Setup, indicating near parity. - **BMC Helix Remedyforce:** Reviewers describe setup as straightforward, especially for teams familiar with Salesforce, and highlight quick rollout for production use (Ease of Setup 7.3). - **BMC Helix ITSM:** Implementation is described as structured but complex, often requiring guidance from consultants and more time for customization (Ease of Setup 7.0). ### Which product has better Change Management? Change Management is a headline feature for both BMC Helix Remedyforce and BMC Helix ITSM, with both products frequently cited for robust capabilities in this area. - **BMC Helix Remedyforce:** Reviewers highlight ease of use in change workflows and integration with incident and problem management; Meets Requirements score is 8.4. - **BMC Helix ITSM:** Reviewers cite mature automation and flexibility in change management processes; Meets Requirements score is 8.0. ## BMC Helix ITSM vs BMC Helix Remedyforce When assessing the two solutions, reviewers found BMC Helix Remedyforce easier to use, set up, and administer. However, reviewers preferred doing business with BMC Helix ITSM overall. - Reviewers felt that BMC Helix Remedyforce meets the needs of their business better than BMC Helix ITSM. - When comparing quality of ongoing product support, reviewers felt that BMC Helix Remedyforce is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix Remedyforce over BMC Helix ITSM.