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Compare BMC Remedy, Teamwork Desk, Track-It!, and ServiceNow

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
7.7
8.4
Ease of Use
Ease of Use
7.1
8.6
7.8
7.4
Ease of Setup
Ease of Setup
6.9
8.6
7.3
7.2
Ease of Admin
Ease of Admin
7.2
8.9
7.8
7.8
Quality of Support
Quality of Support
7.4
8.9
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
7.9
8.9
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
5.9
9.2
5.6
7.8
Meets Requirements
BMC Remedy
8.0
Teamwork Desk
8.9
Track-It!
7.7
ServiceNow
8.4
Ease of Use
BMC Remedy
7.1
Teamwork Desk
8.6
Track-It!
7.8
ServiceNow
7.4
Ease of Setup
BMC Remedy
6.9
Teamwork Desk
8.6
Track-It!
7.3
ServiceNow
7.2
Ease of Admin
BMC Remedy
7.2
Teamwork Desk
8.9
Track-It!
7.8
ServiceNow
7.8
Quality of Support
BMC Remedy
7.4
Teamwork Desk
8.9
Track-It!
7.7
ServiceNow
7.9
Ease of Doing Business With
BMC Remedy
7.9
Teamwork Desk
8.9
Track-It!
7.9
ServiceNow
8.1
Product Direction (% positive)
BMC Remedy
5.9
Teamwork Desk
9.2
Track-It!
5.6
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
80.0%
12.0%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.7%
17.1%
56.0%
17.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.2%
2.9%
32.0%
79.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.2%
Enterprise
79.0%

Reviewers' Industry

 
Information Technology and Services
32.4%
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Information Technology and Services
27.6%
 
Telecommunications
9.0%
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Hospital & Health Care
7.5%
 
Hospital & Health Care
6.1%
Internet
8.5%
Higher Education
7.3%
Higher Education
7.5%
 
Higher Education
4.3%
Computer Software
8.5%
Utilities
5.2%
Computer Software
6.7%
 
Computer Software
4.3%
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Financial Services
6.1%
 
Other
43.9%
Other
34.0%
Other
59.4%
Other
44.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

G2 User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Teamwork Desk
Most Helpful Favorable Review
G2 User

Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

ServiceNow
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

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