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Compare BMC Remedy, Teamwork Desk, Track-It!, and CA Service Management

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
CA Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
7.7
8.1
Ease of Use
Ease of Use
7.1
8.6
7.8
7.1
Ease of Setup
Ease of Setup
6.9
8.6
7.3
6.5
Ease of Admin
Ease of Admin
7.2
8.9
7.8
7.5
Quality of Support
Quality of Support
7.4
8.9
7.7
7.4
Ease of Doing Business With
Ease of Doing Business With
7.9
8.9
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
5.9
9.2
5.6
5.2
Meets Requirements
BMC Remedy
8.0
Teamwork Desk
8.9
Track-It!
7.7
CA Service Management
8.1
Ease of Use
BMC Remedy
7.1
Teamwork Desk
8.6
Track-It!
7.8
CA Service Management
7.1
Ease of Setup
BMC Remedy
6.9
Teamwork Desk
8.6
Track-It!
7.3
CA Service Management
6.5
Ease of Admin
BMC Remedy
7.2
Teamwork Desk
8.9
Track-It!
7.8
CA Service Management
7.5
Quality of Support
BMC Remedy
7.4
Teamwork Desk
8.9
Track-It!
7.7
CA Service Management
7.4
Ease of Doing Business With
BMC Remedy
7.9
Teamwork Desk
8.9
Track-It!
7.9
CA Service Management
8.2
Product Direction (% positive)
BMC Remedy
5.9
Teamwork Desk
9.2
Track-It!
5.6
CA Service Management
5.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
80.0%
12.0%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.7%
17.1%
56.0%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.2%
2.9%
32.0%
75.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
CA Service Management
Small-Business
6.3%
Mid-Market
18.8%
Enterprise
75.0%

Reviewers' Industry

 
Information Technology and Services
32.4%
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Information Technology and Services
31.4%
 
Telecommunications
9.0%
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Hospital & Health Care
17.1%
 
Hospital & Health Care
6.1%
Internet
8.5%
Higher Education
7.3%
Staffing and Recruiting
8.6%
 
Higher Education
4.3%
Computer Software
8.5%
Utilities
5.2%
Insurance
5.7%
 
Computer Software
4.3%
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Higher Education
5.7%
 
Other
43.9%
Other
34.0%
Other
59.4%
Other
31.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
CA Service Management
Information Technology and Services
31.4%
Hospital & Health Care
17.1%
Staffing and Recruiting
8.6%
Insurance
5.7%
Higher Education
5.7%
Other
31.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

David C.
User in Staffing and Recruiting

SDM is structured so that it is easy to set it up to follow ITIL best practices. There is also a large amount of data that can be input into the system and vast reports to assist in analyzing that data.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Jeremy B.
Executive Sponsor in Information Technology and Services

There is a lot of flexibility to implement in a variety of ways that can all be compliant to ITIL best practices, allowing for different philosophies over the years to play out

 
BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

CA Service Management
Most Helpful Favorable Review
David C.
User in Staffing and Recruiting

SDM is structured so that it is easy to set it up to follow ITIL best practices. There is also a large amount of data that can be input into the system and vast reports to assist in analyzing that data.

Most Helpful Critical Review
Jeremy B.
Executive Sponsor in Information Technology and Services

There is a lot of flexibility to implement in a variety of ways that can all be compliant to ITIL best practices, allowing for different philosophies over the years to play out

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