Compare BMC Remedy vs Teamwork Desk

See this
comparison of BMC Remedy vs. Teamwork Desk
based on data from user reviews. BMC Remedy rates 3.6/5 stars with 224 reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
BMC Remedy
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
Ease of Use
Ease of Use
7.1
8.5
Ease of Setup
Ease of Setup
6.9
8.6
Ease of Admin
Ease of Admin
7.2
8.9
Quality of Support
Quality of Support
7.4
8.7
Ease of Doing Business With
Ease of Doing Business With
7.9
8.9
Product Direction (% positive)
Product Direction (% positive)
5.9
8.9
Meets Requirements
BMC Remedy
8.0
Teamwork Desk
8.8
Ease of Use
BMC Remedy
7.1
Teamwork Desk
8.5
Ease of Setup
BMC Remedy
6.9
Teamwork Desk
8.6
Ease of Admin
BMC Remedy
7.2
Teamwork Desk
8.9
Quality of Support
BMC Remedy
7.4
Teamwork Desk
8.7
Ease of Doing Business With
BMC Remedy
7.9
Teamwork Desk
8.9
Product Direction (% positive)
BMC Remedy
5.9
Teamwork Desk
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
80.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.6%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.3%
2.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%

Reviewers' Industry

 
Information Technology and Services
32.3%
Marketing and Advertising
22.9%
 
Telecommunications
9.3%
Information Technology and Services
18.8%
 
Hospital & Health Care
6.1%
Computer Software
10.4%
 
Higher Education
4.3%
Internet
8.3%
 
Computer Software
4.3%
Logistics and Supply Chain
6.3%
 
Other
43.7%
Other
33.3%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

G2 User in Market Research

My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Teamwork Desk
Most Helpful Favorable Review
G2 User in Market Research

My team is located throughout the US and Canada and we all use this tool to keep our projects on track. We use Teamwork for everything from tasks to recording time on each task. The calendar / ghantt chart view provide me with multiple views of how the...

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Screenshots

 
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