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Compare BMC Remedy, Micro Focus PPM, ServiceNow, and Waffle.io

Pricing

 
Waffle.io
Free
 
Waffle Takeout
$2,000
per year
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
ServiceNow
Free Trial Unavailable
Waffle.io
Waffle.io
Free
Waffle Takeout
$2,000per year
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.3
8.4
8.5
Ease of Use
Ease of Use
7.1
6.8
7.4
8.7
Ease of Setup
Ease of Setup
6.9
7.7
7.2
8.7
Ease of Admin
Ease of Admin
7.2
8.4
7.8
Not enough data available
Quality of Support
Quality of Support
7.4
7.2
7.9
8.6
Ease of Doing Business With
Ease of Doing Business With
7.9
8.0
8.1
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
5.9
6.7
7.8
6.7
Meets Requirements
BMC Remedy
8.0
Micro Focus PPM
8.3
ServiceNow
8.4
Waffle.io
8.5
Ease of Use
BMC Remedy
7.1
Micro Focus PPM
6.8
ServiceNow
7.4
Waffle.io
8.7
Ease of Setup
BMC Remedy
6.9
Micro Focus PPM
7.7
ServiceNow
7.2
Waffle.io
8.7
Ease of Admin
BMC Remedy
7.2
Micro Focus PPM
8.4
ServiceNow
7.8
Waffle.io
Not enough data available
Quality of Support
BMC Remedy
7.4
Micro Focus PPM
7.2
ServiceNow
7.9
Waffle.io
8.6
Ease of Doing Business With
BMC Remedy
7.9
Micro Focus PPM
8.0
ServiceNow
8.1
Waffle.io
Not enough data available
Product Direction (% positive)
BMC Remedy
5.9
Micro Focus PPM
6.7
ServiceNow
7.8
Waffle.io
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
9.5%
3.9%
64.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.7%
28.6%
17.3%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.2%
61.9%
78.8%
7.1%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%
Waffle.io
Small-Business
64.3%
Mid-Market
28.6%
Enterprise
7.1%

Reviewers' Industry

 
Information Technology and Services
32.4%
Information Technology and Services
34.6%
Information Technology and Services
27.6%
Information Technology and Services
28.6%
 
Telecommunications
9.0%
Telecommunications
11.5%
Hospital & Health Care
7.5%
Computer Software
19.0%
 
Hospital & Health Care
6.1%
Management Consulting
7.7%
Higher Education
7.5%
Music
9.5%
 
Higher Education
4.3%
Insurance
7.7%
Computer Software
6.7%
Media Production
9.5%
 
Computer Software
4.3%
Non-Profit Organization Management
3.8%
Financial Services
6.1%
Internet
9.5%
 
Other
43.9%
Other
34.6%
Other
44.5%
Other
23.8%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%
Waffle.io
Information Technology and Services
28.6%
Computer Software
19.0%
Music
9.5%
Media Production
9.5%
Internet
9.5%
Other
23.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Celil .
Consultant in Information Technology and Services

Micro Focus PPM has advanced portfolio management module that completely manage all your project portfolio. You can use what-if scenarios and can see resource availability and capacity in advance. Micro Focus PPM can also manage program. You can see top...

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

José Luiz R.
User in Design

Integrado nativamente com o Github, UI simples, curva de aprendizagem de uso fácil.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

 
BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Micro Focus PPM
Most Helpful Favorable Review
Celil .
Consultant in Information Technology and Services

Micro Focus PPM has advanced portfolio management module that completely manage all your project portfolio. You can use what-if scenarios and can see resource availability and capacity in advance. Micro Focus PPM can also manage program. You can see top...

Most Helpful Critical Review
G2 User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Waffle.io
Most Helpful Favorable Review
José Luiz R.
User in Design

Integrado nativamente com o Github, UI simples, curva de aprendizagem de uso fácil.

Most Helpful Critical Review
Danae M.
User in Information Technology and Services

No intuitive way to create issues from the Kanban. The 'note' feature can be a little confusing.

Screenshots

 
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No screenshots provided
Micro Focus PPM
Waffle.io
No screenshots provided
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