Compare BMC Remedy, Micro Focus PPM, Rukovoditel, and ServiceNow

Pricing

 
Standard Part
$0
No Restrictions
 
Extension
$95
No Restrictions
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
Rukovoditel
Standard Part
$0No Restrictions
Extension
$95No Restrictions
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.9
8.3
9.2
8.4
Ease of Use
Ease of Use
7.1
6.8
9.2
7.4
Ease of Setup
Ease of Setup
6.9
7.7
9.2
7.2
Ease of Admin
Ease of Admin
7.2
8.4
8.8
7.7
Quality of Support
Quality of Support
7.3
7.2
9.4
7.9
Ease of Doing Business With
Ease of Doing Business With
7.9
8.0
Not enough data available
8.1
Product Direction (% positive)
Product Direction (% positive)
5.8
6.7
9.3
7.8
Meets Requirements
BMC Remedy
7.9
Micro Focus PPM
8.3
Rukovoditel
9.2
ServiceNow
8.4
Ease of Use
BMC Remedy
7.1
Micro Focus PPM
6.8
Rukovoditel
9.2
ServiceNow
7.4
Ease of Setup
BMC Remedy
6.9
Micro Focus PPM
7.7
Rukovoditel
9.2
ServiceNow
7.2
Ease of Admin
BMC Remedy
7.2
Micro Focus PPM
8.4
Rukovoditel
8.8
ServiceNow
7.7
Quality of Support
BMC Remedy
7.3
Micro Focus PPM
7.2
Rukovoditel
9.4
ServiceNow
7.9
Ease of Doing Business With
BMC Remedy
7.9
Micro Focus PPM
8.0
Rukovoditel
Not enough data available
ServiceNow
8.1
Product Direction (% positive)
BMC Remedy
5.8
Micro Focus PPM
6.7
Rukovoditel
9.3
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.0%
14.3%
29.4%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.1%
14.3%
47.1%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.9%
71.4%
23.5%
79.1%
BMC Remedy
Small-Business
4.0%
Mid-Market
21.1%
Enterprise
74.9%
Micro Focus PPM
Small-Business
14.3%
Mid-Market
14.3%
Enterprise
71.4%
Rukovoditel
Small-Business
29.4%
Mid-Market
47.1%
Enterprise
23.5%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.1%

Reviewers' Industry

 
Information Technology and Services
32.9%
Information Technology and Services
28.6%
Information Technology and Services
11.8%
Information Technology and Services
27.8%
 
Telecommunications
9.2%
Telecommunications
9.5%
Computer Hardware
11.8%
Hospital & Health Care
6.9%
 
Hospital & Health Care
6.6%
Insurance
9.5%
Restaurants
5.9%
Higher Education
6.5%
 
Computer Software
4.4%
Non-Profit Organization Management
4.8%
Outsourcing/Offshoring
5.9%
Computer Software
6.4%
 
Higher Education
3.9%
Mining & Metals
4.8%
Medical Devices
5.9%
Financial Services
5.8%
 
Other
43.0%
Other
42.9%
Other
58.8%
Other
46.5%
BMC Remedy
Information Technology and Services
32.9%
Telecommunications
9.2%
Hospital & Health Care
6.6%
Computer Software
4.4%
Higher Education
3.9%
Other
43.0%
Micro Focus PPM
Information Technology and Services
28.6%
Telecommunications
9.5%
Insurance
9.5%
Non-Profit Organization Management
4.8%
Mining & Metals
4.8%
Other
42.9%
Rukovoditel
Information Technology and Services
11.8%
Computer Hardware
11.8%
Restaurants
5.9%
Outsourcing/Offshoring
5.9%
Medical Devices
5.9%
Other
58.8%
ServiceNow
Information Technology and Services
27.8%
Hospital & Health Care
6.9%
Higher Education
6.5%
Computer Software
6.4%
Financial Services
5.8%
Other
46.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Celil .
Consultant in Information Technology and Services

Micro Focus PPM has advanced portfolio management module that completely manage all your project portfolio. You can use what-if scenarios and can see resource availability and capacity in advance. Micro Focus PPM can also manage program. You can see top...

Jos V.
Administrator in Hospital & Health Care

The best feature of Rukovoditel is the ability to make it our own. Simply and easy create yout own fields, in a nice graphical enviroment, displaying on every devicy.

Consultant in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

Administrator in Information Technology and Services

Nothing except couple of PHP errors on some actions but I can fix them as it is fully Open Source solution.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Micro Focus PPM
Most Helpful Favorable Review
Celil .
Consultant in Information Technology and Services

Micro Focus PPM has advanced portfolio management module that completely manage all your project portfolio. You can use what-if scenarios and can see resource availability and capacity in advance. Micro Focus PPM can also manage program. You can see top...

Most Helpful Critical Review
User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

Rukovoditel
Most Helpful Favorable Review
Jos V.
Administrator in Hospital & Health Care

The best feature of Rukovoditel is the ability to make it our own. Simply and easy create yout own fields, in a nice graphical enviroment, displaying on every devicy.

Most Helpful Critical Review
Administrator in Information Technology and Services

Nothing except couple of PHP errors on some actions but I can fix them as it is fully Open Source solution.

ServiceNow
Most Helpful Favorable Review
Consultant in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

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