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Compare BMC Helix ITSM and Khan Academy 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Small-Business (37.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMKhan Academy
Star Rating
(178)4.5 out of 5
Market Segments
Small-Business (37.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Khan AcademyBMC Helix ITSM vs Khan Academy
When assessing the two solutions, reviewers found Khan Academy easier to use, set up, and administer. Reviewers also preferred doing business with Khan Academy overall.
- Reviewers felt that Khan Academy meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, reviewers felt that Khan Academy is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Khan Academy over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableKhan Academy
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableKhan Academy
No trial information availableRatings
Meets Requirements
8.0
243
8.9
156
Ease of Use
7.2
246
9.1
157
Ease of Setup
7.0
85
9.1
20
Ease of Admin
7.2
83
8.8
19
Quality of Support
7.5
212
8.6
107
Has the product been a good partner in doing business?
7.9
77
8.3
16
Product Direction (% positive)
6.1
242
9.5
152
Features by Category
Administration
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
Service Desk
9.0
19
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
9.3
5
|
Verified
Not enough data
Feature Not Available
Content
Not enough data
7.7
5
|
Verified
Not enough data
9.4
6
|
Verified
Platform Reporting and Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Technical Skills Development
Not enough data
Not enough data
Learning Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting and Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Learning Platforms
Not enough data
Not enough data
Courses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
103
Not enough data
8.3
104
Not enough data
7.9
85
Not enough data
7.9
87
Not enough data
Reporting
7.9
90
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and Khan Academy share no categories
Unique Categories
BMC Helix ITSM is categorized as IT Service Management (ITSM) Tools and Service Desk
Khan Academy is categorized as Online Course Providers, Technical Skills Development, and Digital Learning Platforms
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khan Academy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Higher Education
25.4%
Education Management
19.8%
Primary/Secondary Education
18.6%
E-Learning
4.5%
Internet
3.4%
Other
28.2%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
What is Khan Academy used for?
1 Comment
PA
Khan Academy is a free resource for students of all ages. There are a multitude of courses that are available either as part of a school curriculum or for...Read more
Khan Academy has no more discussions with answers
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