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Compare BMC Remedy, Jira Service Desk, Teamwork Desk, and Track-It!

Pricing

 
GET STARTED
$10
/month
Starter
$7
per agent, per month (billed annually)
 
FOR GROWING TEAMS
$20
/agent/month
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.5
8.9
7.7
Ease of Use
Ease of Use
7.1
7.8
8.6
7.8
Ease of Setup
Ease of Setup
6.9
7.3
8.6
7.3
Ease of Admin
Ease of Admin
7.2
7.4
8.9
7.8
Quality of Support
Quality of Support
7.4
8.0
8.9
7.7
Ease of Doing Business With
Ease of Doing Business With
7.9
8.2
8.9
7.9
Product Direction (% positive)
Product Direction (% positive)
5.9
7.9
9.2
5.6
Meets Requirements
BMC Remedy
8.0
Jira Service Desk
8.5
Teamwork Desk
8.9
Track-It!
7.7
Ease of Use
BMC Remedy
7.1
Jira Service Desk
7.8
Teamwork Desk
8.6
Track-It!
7.8
Ease of Setup
BMC Remedy
6.9
Jira Service Desk
7.3
Teamwork Desk
8.6
Track-It!
7.3
Ease of Admin
BMC Remedy
7.2
Jira Service Desk
7.4
Teamwork Desk
8.9
Track-It!
7.8
Quality of Support
BMC Remedy
7.4
Jira Service Desk
8.0
Teamwork Desk
8.9
Track-It!
7.7
Ease of Doing Business With
BMC Remedy
7.9
Jira Service Desk
8.2
Teamwork Desk
8.9
Track-It!
7.9
Product Direction (% positive)
BMC Remedy
5.9
Jira Service Desk
7.9
Teamwork Desk
9.2
Track-It!
5.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
16.1%
80.0%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.7%
40.3%
17.1%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.2%
43.6%
2.9%
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Information Technology and Services
32.4%
Information Technology and Services
28.5%
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
 
Telecommunications
9.0%
Computer Software
15.1%
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
 
Hospital & Health Care
6.1%
Internet
6.1%
Internet
8.5%
Higher Education
7.3%
 
Higher Education
4.3%
Telecommunications
4.3%
Computer Software
8.5%
Utilities
5.2%
 
Computer Software
4.3%
Financial Services
4.3%
Logistics and Supply Chain
6.4%
Law Practice
5.2%
 
Other
43.9%
Other
41.7%
Other
34.0%
Other
59.4%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

 
BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Teamwork Desk
Most Helpful Favorable Review
G2 User

Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

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