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Compare BMC Remedy vs Jira Service Desk
See this
comparison of BMC Remedy vs. Jira Service Desk
based on data from user reviews. BMC Remedy rates 3.6/5 stars with 223 reviews. Jira Service Desk rates 4.1/5 stars with 448 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial
BMC Remedy
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.5
Ease of Use
Ease of Use
7.1
7.8
Ease of Setup
Ease of Setup
6.9
7.3
Ease of Admin
Ease of Admin
7.2
7.4
Quality of Support
Quality of Support
7.4
8.0
Ease of Doing Business With
Ease of Doing Business With
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
5.9
7.8
Meets Requirements
BMC Remedy
8.0
Jira Service Desk
8.5
Ease of Use
BMC Remedy
7.1
Jira Service Desk
7.8
Ease of Setup
BMC Remedy
6.9
Jira Service Desk
7.3
Ease of Admin
BMC Remedy
7.2
Jira Service Desk
7.4
Quality of Support
BMC Remedy
7.4
Jira Service Desk
8.0
Ease of Doing Business With
BMC Remedy
7.9
Jira Service Desk
8.2
Product Direction (% positive)
BMC Remedy
5.9
Jira Service Desk
7.8

Features

Administration
Change Management
BMC Remedy
8.1
Jira Service Desk
8.8
Asset Management
BMC Remedy
8.6
Jira Service Desk
8.3
Reports & Analytics
BMC Remedy
9.7
Jira Service Desk
8.0
Incident Management
Automate Ticket Routing
BMC Remedy
Not enough data available
Jira Service Desk
8.6
Ticket Prioritization
BMC Remedy
8.6
Jira Service Desk
8.6
Ticket Notifications
BMC Remedy
8.3
Jira Service Desk
8.5
Knowledge Base
BMC Remedy
7.9
Jira Service Desk
8.1
Knowledge Base/Ticket Integration
BMC Remedy
8.0
Jira Service Desk
8.1
Service Desk
Help Desk
BMC Remedy
9.0
Jira Service Desk
7.9
Incident Reports
BMC Remedy
9.2
Jira Service Desk
7.9
Process Workflow
BMC Remedy
8.9
Jira Service Desk
7.6
Reporting
Dashboards
BMC Remedy
7.9
Jira Service Desk
8.3
Time Tracking
BMC Remedy
7.9
Jira Service Desk
8.3
Surveys
BMC Remedy
Not enough data available
Jira Service Desk
7.6
Access & Usability
Mobile
BMC Remedy
6.7
Jira Service Desk
7.4
Self Service
BMC Remedy
7.8
Jira Service Desk
8.3
Active Directory
BMC Remedy
7.9
Jira Service Desk
8.2
Multi-Channel Access
BMC Remedy
7.8
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.7%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.2%
43.4%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.4%
Enterprise
43.4%

Reviewers' Industry

 
Information Technology and Services
32.4%
Information Technology and Services
28.4%
 
Telecommunications
9.0%
Computer Software
15.2%
 
Hospital & Health Care
6.1%
Internet
6.1%
 
Higher Education
4.3%
Telecommunications
4.4%
 
Computer Software
4.3%
Financial Services
4.4%
 
Other
43.9%
Other
41.6%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.2%
Internet
6.1%
Telecommunications
4.4%
Financial Services
4.4%
Other
41.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Law Practice

No workflow, missing integration with outlook

 
BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Law Practice

No workflow, missing integration with outlook

Screenshots

 
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