Compare BMC Remedy, Inline Manual, and Jira Service Desk

Pricing

 
STANDARD
$59
per month
GET STARTED
$10
/month
 
STANDARD PRO
$158
per month
FOR GROWING TEAMS
$20
/agent/month
 
ENTERPRISE
from $1220
per month
 
Free Trial Unavailable
Free Trial
Free Trial
BMC Remedy
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
8.5
Ease of Use
Ease of Use
7.1
7.5
7.9
Ease of Setup
Ease of Setup
6.9
8.0
7.3
Ease of Admin
Ease of Admin
7.2
8.3
7.4
Quality of Support
Quality of Support
7.4
9.7
8.0
Ease of Doing Business With
Ease of Doing Business With
7.9
9.7
8.2
Product Direction (% positive)
Product Direction (% positive)
5.9
10.0
7.9
Meets Requirements
BMC Remedy
8.0
Inline Manual
8.6
Jira Service Desk
8.5
Ease of Use
BMC Remedy
7.1
Inline Manual
7.5
Jira Service Desk
7.9
Ease of Setup
BMC Remedy
6.9
Inline Manual
8.0
Jira Service Desk
7.3
Ease of Admin
BMC Remedy
7.2
Inline Manual
8.3
Jira Service Desk
7.4
Quality of Support
BMC Remedy
7.4
Inline Manual
9.7
Jira Service Desk
8.0
Ease of Doing Business With
BMC Remedy
7.9
Inline Manual
9.7
Jira Service Desk
8.2
Product Direction (% positive)
BMC Remedy
5.9
Inline Manual
10.0
Jira Service Desk
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
50.0%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.6%
33.3%
40.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.3%
16.7%
43.7%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%

Reviewers' Industry

 
Information Technology and Services
32.3%
Computer Software
42.9%
Information Technology and Services
28.4%
 
Telecommunications
9.3%
Marketing and Advertising
14.3%
Computer Software
15.3%
 
Hospital & Health Care
6.1%
Investment Management
14.3%
Internet
6.0%
 
Higher Education
4.3%
Health, Wellness and Fitness
14.3%
Telecommunications
4.3%
 
Computer Software
4.3%
Financial Services
14.3%
Financial Services
4.3%
 
Other
43.7%
Other
0.0%
Other
41.7%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Financial Services

Perhaps our implementation isn't optimized, but I don't like the fact that you have to use filters to sift through the data. As for components, there needs to be multiple levels of problem types, to be able differentiate between requests and problems. Then...

 
BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Financial Services

Perhaps our implementation isn't optimized, but I don't like the fact that you have to use filters to sift through the data. As for components, there needs to be multiple levels of problem types, to be able differentiate between requests and problems. Then...

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