Compare BMC Remedy vs Inline Manual

See this
comparison of BMC Remedy vs. Inline Manual
based on data from user reviews. BMC Remedy rates 3.6/5 stars with 224 reviews. Inline Manual rates 4.9/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
STANDARD
$59
per month
 
STANDARD PRO
$158
per month
 
ENTERPRISE
from $1220
per month
 
Free Trial Unavailable
Free Trial
BMC Remedy
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.8
Ease of Use
Ease of Use
7.1
7.6
Ease of Setup
Ease of Setup
6.9
8.1
Ease of Admin
Ease of Admin
7.2
8.1
Quality of Support
Quality of Support
7.4
9.8
Ease of Doing Business With
Ease of Doing Business With
7.9
9.7
Product Direction (% positive)
Product Direction (% positive)
5.9
10.0
Meets Requirements
BMC Remedy
8.0
Inline Manual
8.8
Ease of Use
BMC Remedy
7.1
Inline Manual
7.6
Ease of Setup
BMC Remedy
6.9
Inline Manual
8.1
Ease of Admin
BMC Remedy
7.2
Inline Manual
8.1
Quality of Support
BMC Remedy
7.4
Inline Manual
9.8
Ease of Doing Business With
BMC Remedy
7.9
Inline Manual
9.7
Product Direction (% positive)
BMC Remedy
5.9
Inline Manual
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
57.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.6%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.3%
14.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%

Reviewers' Industry

 
Information Technology and Services
32.3%
Computer Software
50.0%
 
Telecommunications
9.3%
Marketing and Advertising
12.5%
 
Hospital & Health Care
6.1%
Investment Management
12.5%
 
Higher Education
4.3%
Health, Wellness and Fitness
12.5%
 
Computer Software
4.3%
Financial Services
12.5%
 
Other
43.7%
Other
0.0%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

 
BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Screenshots

 
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