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|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
Hospital & Health Care
Health, Wellness and Fitness
|Most Helpful Favorable Review|
It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...
G2 User in Computer Software
Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.
|Most Helpful Critical Review|
G2 User in Telecommunications
* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...
G2 User in Investment Management
They are using chrome for the authoring tool i am using safari. Not a big deal...
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