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Compare BMC Remedy vs Helpshift
See this
comparison of BMC Remedy vs. Helpshift
based on data from user reviews. BMC Remedy rates 3.6/5 stars with 223 reviews. Helpshift rates 4.3/5 stars with 173 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Professional
$95
Per User / Per Month
 
Enterprise
$135
Per User / Per Month
 
Platinum
$160
Per User / Per Month
 
Free Trial Unavailable
Free Trial
BMC Remedy
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
8.6
Ease of Use
Ease of Use
7.1
8.7
Ease of Setup
Ease of Setup
6.9
8.8
Ease of Admin
Ease of Admin
7.2
8.5
Quality of Support
Quality of Support
7.4
8.5
Ease of Doing Business With
Ease of Doing Business With
7.9
8.7
Product Direction (% positive)
Product Direction (% positive)
5.9
8.2
Meets Requirements
BMC Remedy
8.0
Helpshift
8.6
Ease of Use
BMC Remedy
7.1
Helpshift
8.7
Ease of Setup
BMC Remedy
6.9
Helpshift
8.8
Ease of Admin
BMC Remedy
7.2
Helpshift
8.5
Quality of Support
BMC Remedy
7.4
Helpshift
8.5
Ease of Doing Business With
BMC Remedy
7.9
Helpshift
8.7
Product Direction (% positive)
BMC Remedy
5.9
Helpshift
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.7%
65.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.2%
18.5%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.7%
Enterprise
74.2%
Helpshift
Small-Business
16.2%
Mid-Market
65.3%
Enterprise
18.5%

Reviewers' Industry

 
Information Technology and Services
32.4%
Computer Games
12.8%
 
Telecommunications
9.0%
Consumer Services
9.6%
 
Hospital & Health Care
6.1%
Financial Services
8.0%
 
Higher Education
4.3%
Entertainment
8.0%
 
Computer Software
4.3%
Consumer Goods
7.5%
 
Other
43.9%
Other
54.0%
BMC Remedy
Information Technology and Services
32.4%
Telecommunications
9.0%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.9%
Helpshift
Computer Games
12.8%
Consumer Services
9.6%
Financial Services
8.0%
Entertainment
8.0%
Consumer Goods
7.5%
Other
54.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

G2 User

The views and filters were appropriate and useful. It was easy to flip between multiple cases and to respond to batches of cases in times of long waits and known outages.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

 
BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Helpshift
Most Helpful Favorable Review
G2 User

The views and filters were appropriate and useful. It was easy to flip between multiple cases and to respond to batches of cases in times of long waits and known outages.

Most Helpful Critical Review
G2 User

There are certain times that it will disconnect from the server and needs to be refreshed to check the updates.

Screenshots

 
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