Compare BMC Remedy vs Bold360
See this
comparison of BMC Remedy vs. Bold360
based on data from user reviews. BMC Remedy rates 3.6/5 stars with 224 reviews. Bold360 rates 2.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
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Annual concurrent licenses
 
Plus
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Annual concurrent licenses
 
Free Trial Unavailable
Free Trial
BMC Remedy
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.0
6.9
Ease of Use
Ease of Use
7.1
6.0
Ease of Setup
Ease of Setup
6.9
6.7
Ease of Admin
Ease of Admin
7.2
5.8
Quality of Support
Quality of Support
7.4
6.5
Ease of Doing Business With
Ease of Doing Business With
7.9
6.7
Product Direction (% positive)
Product Direction (% positive)
5.9
4.2
Meets Requirements
BMC Remedy
8.0
Bold360
6.9
Ease of Use
BMC Remedy
7.1
Bold360
6.0
Ease of Setup
BMC Remedy
6.9
Bold360
6.7
Ease of Admin
BMC Remedy
7.2
Bold360
5.8
Quality of Support
BMC Remedy
7.4
Bold360
6.5
Ease of Doing Business With
BMC Remedy
7.9
Bold360
6.7
Product Direction (% positive)
BMC Remedy
5.9
Bold360
4.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.1%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.6%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
74.3%
13.3%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
32.3%
Telecommunications
33.3%
 
Telecommunications
9.3%
Sporting Goods
11.1%
 
Hospital & Health Care
6.1%
Insurance
11.1%
 
Higher Education
4.3%
Accounting
11.1%
 
Computer Software
4.3%
Retail
5.6%
 
Other
43.7%
Other
27.8%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

 
BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Bold360
Most Helpful Favorable Review
G2 User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
BMC Remedy
No downloads provided
Bold360
No downloads provided
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