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Compare BMC Helix Remedyforce and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Enterprise (56.8% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
No pricing available
Free
BMC Helix Remedyforce
Star Rating
(48)3.9 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC Helix RemedyforceSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansBMC Helix Remedyforce vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found Spiceworks Cloud Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Spiceworks Cloud Help Desk overall.
- Reviewers felt that Spiceworks Cloud Help Desk meets the needs of their business better than BMC Helix Remedyforce.
- When comparing quality of ongoing product support, BMC Helix Remedyforce and Spiceworks Cloud Help Desk provide similar levels of assistance.
- When assessing product direction, BMC Helix Remedyforce and Spiceworks Cloud Help Desk received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
BMC Helix Remedyforce
No pricing availableSpiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
BMC Helix Remedyforce
No trial information availableSpiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.4
38
8.6
286
Ease of Use
7.6
39
8.7
287
Ease of Setup
7.3
23
8.7
215
Ease of Admin
7.9
25
8.8
217
Quality of Support
8.4
34
8.4
235
Has the product been a good partner in doing business?
7.7
24
8.9
176
Product Direction (% positive)
8.1
37
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Administration
9.1
15
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
Service Desk
9.1
16
|
Verified
Not enough data
9.3
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
Management
9.1
15
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
8.2
13
Not enough data
Functionality
9.4
15
|
Verified
Not enough data
8.8
15
Not enough data
8.8
15
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.7
14
Feature Not Available
9.0
14
8.8
125
9.1
13
9.3
131
9.0
14
8.2
113
8.7
13
8.2
102
Reporting
9.0
16
8.6
127
8.4
15
8.4
107
8.2
14
Feature Not Available
Access & Usability
7.6
11
8.1
98
8.1
15
8.9
106
8.6
15
8.9
89
8.5
14
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix Remedyforce and Spiceworks Cloud Help Desk are categorized as Service Desk
Unique Categories
BMC Helix Remedyforce is categorized as IT Service Management (ITSM) Tools
Spiceworks Cloud Help Desk is categorized as Help Desk
Reviews
Reviewers' Company Size
BMC Helix Remedyforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.6%
Computer Software
17.8%
Financial Services
6.7%
Veterinary
2.2%
Security and Investigations
2.2%
Other
35.6%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
BMC Helix Remedyforce has no discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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