Link copied to clipboard # BMC Helix Remedyforce vs Spiceworks Cloud Help Desk Comparison - What are their main differences? Share [ Export ](/compare/bmc-helix-remedyforce/spiceworks-cloud-help-desk/export.csv) BMC Helix RemedyforceSpiceworks Cloud Help Desk[+ Add Product](#) Pricing **BMC Helix Remedyforce** No pricing available **Spiceworks Cloud Help Desk** **Free** · Spiceworks Hosts It **Free** · YOU HOST IT **Pricing Insights** from reviews Perceived Cost **BMC Helix Remedyforce** $$$$$ **Spiceworks Cloud Help Desk** $$$$$ Average Discount **BMC Helix Remedyforce** Not enough reviews yet **Spiceworks Cloud Help Desk** 11% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **BMC Helix Remedyforce** 6 months Based on 100 responses **Spiceworks Cloud Help Desk** 6 months Based on 100 responses Return on Investment **BMC Helix Remedyforce** 6 months Based on 100 responses **Spiceworks Cloud Help Desk** 6 months Based on 100 responses ![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce") ![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **BMC Helix Remedyforce** Not enough data **Spiceworks Cloud Help Desk** Collaboration (1) Communication Efficiency (1) Connectivity Issues (1) Integration Issues (1) Screenshots **BMC Helix Remedyforce** ![BMC Helix Remedyforce screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/34118/Remedyforce_screenshot1.png) **Spiceworks Cloud Help Desk** ![Spiceworks Cloud Help Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/37907/uploads_2Ff8ebd717-d7c5-4b49-b614-73ac8625c5f3_2FTickets_and_Tasks.png) **Ratings** from reviews Meets Requirements **BMC Helix Remedyforce** **8.4** /10 Based on 39 responses **Spiceworks Cloud Help Desk** **8.6** /10 Based on 286 responses Ease of Use **BMC Helix Remedyforce** **7.6** /10 Based on 41 responses **Spiceworks Cloud Help Desk** **8.7** /10 Based on 287 responses Ease of Setup **BMC Helix Remedyforce** **7.3** /10 Based on 25 responses **Spiceworks Cloud Help Desk** **8.7** /10 Based on 215 responses Ease of Admin **BMC Helix Remedyforce** **7.9** /10 Based on 26 responses **Spiceworks Cloud Help Desk** **8.8** /10 Based on 217 responses Quality of Support **BMC Helix Remedyforce** **8.4** /10 Based on 35 responses **Spiceworks Cloud Help Desk** **8.4** /10 Based on 235 responses Has the product been a good partner in doing business? **BMC Helix Remedyforce** **7.7** /10 Based on 24 responses **Spiceworks Cloud Help Desk** **8.9** /10 Based on 176 responses Product Direction (% positive) **BMC Helix Remedyforce** **8.2** /10 Based on 39 responses **Spiceworks Cloud Help Desk** **8.1** /10 Based on 286 responses **Features** ratings from reviews Service Desk **8.6** /10 Based on 21 responses **8.6** /10 Based on 140 responses Help Desk Not enough data **8.1** /10 Based on 13 responses IT Service Management (ITSM) Tools **9.0** /10 Based on 24 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 10.9% Mid-Market(51-1000 emp.) 32.6% Enterprise(\> 1000 emp.) 56.5% Small-Business(50 or fewer emp.) 10.9% Mid-Market(51-1000 emp.) 32.6% Enterprise(\> 1000 emp.) 56.5% Small-Business(50 or fewer emp.) 22.1% Mid-Market(51-1000 emp.) 65.8% Enterprise(\> 1000 emp.) 12.1% Small-Business(50 or fewer emp.) 22.1% Mid-Market(51-1000 emp.) 65.8% Enterprise(\> 1000 emp.) 12.1% **Reviewers' Industry** [![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce")](https://www.g2.com/products/bmc-helix-remedyforce/reviews) BMC Helix Remedyforce Information Technology and Services 36.2% Computer Software 17.0% Financial Services 6.4% Airlines/Aviation 2.1% Automotive 2.1% Other 36.2% [![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk")](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) Spiceworks Cloud Help Desk Information Technology and Services 17.9% Education Management 8.5% Higher Education 4.9% Hospital & Health Care 4.6% Computer Software 2.6% Other 61.6% Alternatives **BMC Helix Remedyforce Alternatives** ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM") [ Ivanti ITSM ](/products/ivanti-ivanti-itsm/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) **Spiceworks Cloud Help Desk Alternatives** ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ## BMC Helix Remedyforce vs Spiceworks Cloud Help Desk FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between BMC Helix Remedyforce vs Spiceworks Cloud Help Desk? Spiceworks Cloud Help Desk stands out for its higher G2 rating, stronger small-business fit, and ease of setup, while BMC Helix Remedyforce is more commonly used in mid-market and enterprise environments and is natively built on Salesforce. | | [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) | [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 3.9/5 (49 reviews) | 4.3/5 (311 reviews) | | Largest Segment | Enterprise, Mid-Market | Small-Business | | Ease of Setup score | 7.3 | 8.7 | | Quality of Support score | 8.4 | 8.4 | | Top Reviewer-Cited Strength | Natively delivers ITSM on Salesforce, strong fit for teams in that ecosystem | Free, easy to use, and highly rated for small business help desk needs | ### How do the pricing models of BMC Helix Remedyforce and Spiceworks Cloud Help Desk compare? Spiceworks Cloud Help Desk is considered the stronger value by reviewers, reflected in its higher satisfaction with price and cost-related dimensions. - **BMC Helix Remedyforce:** In recent reviews, several reviewers note that the solution is "a little on the expensive side" and cite cost as a consideration for switching to alternatives. - **Spiceworks Cloud Help Desk:** In recent reviews, many reviewers highlight that the product is free, easy to use, and delivers strong value for small businesses. - **Switching reasons:** Reviewers mention moving to Spiceworks Cloud Help Desk for its no-cost model and ease of use, especially for small teams. ### What are the best alternatives to BMC Helix Remedyforce and Spiceworks Cloud Help Desk? The top 3 alternatives to BMC Helix Remedyforce and Spiceworks Cloud Help Desk are Freshservice, Jira Service Management, and Ivanti Neurons for ITSM. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) | 3.9/5 (49 reviews) | Enterprise, Mid-Market | — | Natively delivers ITSM on Salesforce, strong fit for teams in that ecosystem | | [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) | 4.3/5 (311 reviews) | Small-Business | Free, strong value for small business | Free, easy to use, and highly rated for small business help desk needs | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | High reviewer satisfaction and robust ITSM features | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | Strong integration with Atlassian ecosystem and agile workflows | | [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | 4.0/5 (296 reviews) | Enterprise | — | Enterprise-grade ITSM with automation capabilities | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing BMC Helix Remedyforce and Spiceworks Cloud Help Desk? Buyers comparing BMC Helix Remedyforce and Spiceworks Cloud Help Desk should prioritize Ease of Use, Ease of Setup, Quality of Support, Help Desk functionality, and Integration capabilities. - **Ease of Use:** BMC Helix Remedyforce scores 7.6; Spiceworks Cloud Help Desk scores 8.7. - **Ease of Setup:** BMC Helix Remedyforce scores 7.3; Spiceworks Cloud Help Desk scores 8.7. - **Quality of Support:** Both products score 8.4, indicating parity. - **Help Desk:** Spiceworks Cloud Help Desk is frequently cited for its robust help desk functionality and ease of ticket management. - **Integration capabilities:** BMC Helix Remedyforce is natively built on Salesforce, which is a key differentiator for organizations already using Salesforce. ### What are the pros and cons of BMC Helix Remedyforce vs Spiceworks Cloud Help Desk? BMC Helix Remedyforce's headline strength is its native Salesforce integration for ITSM, while Spiceworks Cloud Help Desk is praised for its free, easy-to-use help desk tailored to small businesses. - **BMC Helix Remedyforce strengths:** Natively delivers ITSM on Salesforce, strong fit for teams in that ecosystem; robust reporting and analytics; ITIL compliance; customizable workflows; strong support ecosystem. - **BMC Helix Remedyforce trade-offs:** Reviewers note a learning curve for new users, some limitations in customization, integration challenges, and a dated user interface. - **Spiceworks Cloud Help Desk strengths:** Free to use; highly rated for ease of use and setup; strong fit for small businesses; efficient ticket submission and tracking; collaboration and communication efficiency (all-time mentions: 1 each); robust help desk functionality. - **Spiceworks Cloud Help Desk trade-offs:** Reviewers mention limited functionality for large businesses, integration challenges, occasional notification delays, and missing advanced features (all-time mentions: 1 each). ### Is BMC Helix Remedyforce or Spiceworks Cloud Help Desk better for small businesses? Spiceworks Cloud Help Desk is the better fit for small businesses, as reflected in its largest segment and reviewer sentiment. - **BMC Helix Remedyforce:** Most commonly used in enterprise and mid-market segments, with reviewers highlighting its fit for organizations already using Salesforce. - **Spiceworks Cloud Help Desk:** Dominates the small-business segment, with reviewers consistently praising its ease of use, free pricing, and suitability for small teams. ### Which IT Service Management (ITSM) Tools platform has better integrations? Reviewers indicate parity between BMC Helix Remedyforce and Spiceworks Cloud Help Desk on integrations, with both products supporting integrations but no dominant third-party tool cited in recent reviews. - **BMC Helix Remedyforce:** Reviewers highlight its native Salesforce integration as a key advantage for organizations in that ecosystem. - **Spiceworks Cloud Help Desk:** Reviewers mention integration challenges but do not cite specific third-party tools with significant frequency. ### How do BMC Helix Remedyforce and Spiceworks Cloud Help Desk compare on customer support? BMC Helix Remedyforce and Spiceworks Cloud Help Desk are rated equally on Quality of Support, both scoring 8.4, indicating parity according to G2 reviewers. - **BMC Helix Remedyforce:** Reviewers describe a strong support ecosystem, comprehensive resources, and responsive support, though some note a learning curve and occasional delays. - **Spiceworks Cloud Help Desk:** Reviewers highlight the helpfulness of the Spiceworks community, free support, and responsive assistance, with some noting occasional response delays. ### Which is easier to implement, BMC Helix Remedyforce or Spiceworks Cloud Help Desk? Spiceworks Cloud Help Desk is easier to implement, with a 1.4-point higher Ease of Setup score (8.7 vs 7.3) and a higher Ease of Admin score (8.8 vs 7.9). - **BMC Helix Remedyforce:** Reviewers note a learning curve and more complex setup, especially for organizations not already using Salesforce, but praise its flexibility once implemented. - **Spiceworks Cloud Help Desk:** Reviewers consistently praise its quick and easy setup, intuitive interface, and minimal configuration required for small teams. ### Which product has better Help Desk? Spiceworks Cloud Help Desk is favored for Help Desk functionality, with higher reviewer scores and frequent positive mentions. - **BMC Helix Remedyforce:** Help Desk functionality is supported by a 7.6 Ease of Use score and positive reviewer sentiment for ticket management, but reviewers note a dated UI and some complexity. - **Spiceworks Cloud Help Desk:** Help Desk is the most frequently mentioned feature, with an 8.7 Ease of Use score and multiple all-time mentions for tracking ease, incident management, and efficiency. ## BMC Helix Remedyforce vs Spiceworks Cloud Help Desk When assessing the two solutions, reviewers found Spiceworks Cloud Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with Spiceworks Cloud Help Desk overall. - Reviewers felt that Spiceworks Cloud Help Desk meets the needs of their business better than BMC Helix Remedyforce. - When comparing quality of ongoing product support, BMC Helix Remedyforce and Spiceworks Cloud Help Desk provide similar levels of assistance. - For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix Remedyforce over Spiceworks Cloud Help Desk.