# BMC Helix Remedyforce vs REDCap Comparison | | BMC Helix Remedyforce | REDCap | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | | **Total Reviews** | 49 | 221 | | **Largest Market Segment** | Enterprise (55.6% of reviews) | Enterprise (63.4% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### BMC Helix Remedyforce **Not enough data** ### REDCap Pros: - Data Management (2 reviews) - Features (2 reviews) Cons: - Slow Performance (1 reviews) --- ## Ratings Comparison | Rating | BMC Helix Remedyforce | REDCap | |---|---|---| | **Meets Requirements** | 8.4 (39 reviews) | 8.8 (192 reviews) | | **Ease of Use** | 7.6 (40 reviews) | 8.0 (192 reviews) | | **Ease of Setup** | 7.3 (24 reviews) | 7.4 (42 reviews) | | **Ease of Admin** | 7.9 (25 reviews) | 8.6 (43 reviews) | | **Quality of Support** | 8.4 (35 reviews) | 8.2 (159 reviews) | | **Has the product been a good partner in doing business?** | 7.7 (24 reviews) | 8.6 (36 reviews) | | **Product Direction (% positive)** | 8.2 (38 reviews) | 7.6 (183 reviews) | --- ## Pricing ### BMC Helix Remedyforce #### Entry-Level Pricing No pricing available #### Free Trial No information available ### REDCap #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **BMC Helix Remedyforce** | 8.9/10 | 23 | | **REDCap** | N/A | N/A | #### Administration | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Change Management** | 9.1 (15 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.7 (15 reviews) ✓ Verified | Not enough data | | **Reports & Analytics** | 8.9 (16 reviews) ✓ Verified | Not enough data | | **IT Asset Management** | Not enough data | Not enough data | | **Knowledge Management** | Not enough data | Not enough data | | **Project Management** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Service Request Management** | Not enough data | Not enough data | | **Release Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **Ticket Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Knowledge Base Management** | Not enough data | Not enough data | | **Capacity Management** | Not enough data | Not enough data | | **Availability Management** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | #### Service Desk | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Help Desk** | 9.1 (16 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 9.3 (15 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.9 (15 reviews) ✓ Verified | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | #### Management | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Reporting** | 9.1 (15 reviews) ✓ Verified | Not enough data | | **Administration Console** | 8.8 (15 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.9 (15 reviews) ✓ Verified | Not enough data | | **Asset Management** | 9.1 (13 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | 8.2 (13 reviews) | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | #### Functionality | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Ticketing System** | 9.4 (15 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 8.8 (15 reviews) | Not enough data | | **Alerting** | 8.8 (15 reviews) ✓ Verified | Not enough data | | **Automation** | 8.8 (15 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Resource Allocation & Planning** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | #### Additional Functionality | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Prioritization** | Not enough data | Not enough data | | **Service History** | Not enough data | Not enough data | | **Client Portal** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **SSL Security** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Self Service Portal** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Support Ticket Tracking** | Not enough data | Not enough data | | **Automated Routing** | Not enough data | Not enough data | | **Macros/Templated Responses** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Dashboard Creation** | Not enough data | Not enough data | | **Remote Access & Monitoring** | Not enough data | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | ### Electronic Data Capture (EDC) | Product | Score | Reviews | |---|---|---| | **BMC Helix Remedyforce** | N/A | N/A | | **REDCap** | 9.2/10 | 67 | #### Data Management | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Cloud Security - Electronic Data Capture (EDC)** | Not enough data | 9.3 (47 reviews) | | **Role-Based User Permissions - Electronic Data Capture (EDC)** | Not enough data | 9.4 (50 reviews) | | **Query Management - Electronic Data Capture (EDC)** | Not enough data | 9.1 (48 reviews) | | **Data Export - Electronic Data Capture (EDC)** | Not enough data | 9.0 (55 reviews) | | **Data Import/Export** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Compliance Management** | Not enough data | Not enough data | | **Clinical Study Management** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | | **Audit Management** | Not enough data | Not enough data | | **Forms Management** | Not enough data | Not enough data | | **Data Storage Management** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | #### Clinical Study Support | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **eCRFs - Electronic Data Capture (EDC)** | Not enough data | 9.3 (45 reviews) | | **Audit Trail - Electronic Data Capture (EDC)** | Not enough data | 9.0 (39 reviews) | | **Data Capture - Electronic Data Capture (EDC)** | Not enough data | 9.4 (48 reviews) | | **Randomization - Electronic Data Capture (EDC)** | Not enough data | 9.3 (38 reviews) | | **Compliance - Electronic Data Capture (EDC)** | Not enough data | 9.1 (39 reviews) | | **Real-Time Data** | Not enough data | Not enough data | | **Remote Data Capture** | Not enough data | Not enough data | | **Distributed Capture** | Not enough data | Not enough data | #### Additional Functionality | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Secure Data Storage** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Web Forms** | Not enough data | Not enough data | | **Approval Process Control** | Not enough data | Not enough data | | **Configurable Workflow** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Electronic Signature** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Drag & Drop** | Not enough data | Not enough data | | **Offline Access** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **Document Imaging** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Customizable Forms** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Data Capture and Transfer** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Data Synchronization** | Not enough data | Not enough data | | **Data Verification** | Not enough data | Not enough data | | **HIPAA Compliant** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Audit Trail** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Document Classification** | Not enough data | Not enough data | | **Data Extraction** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Digital Signature** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **BMC Helix Remedyforce** | 8.5/10 | 20 | | **REDCap** | N/A | N/A | #### Incident Management | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Automate Ticket Routing** | 8.7 (15 reviews) | Not enough data | | **Ticket Prioritization** | 8.9 (15 reviews) | Not enough data | | **Ticket Notifications** | 9.1 (13 reviews) | Not enough data | | **Knowledge Base** | 8.9 (15 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 8.7 (13 reviews) | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | #### Reporting | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Dashboards** | 8.8 (17 reviews) | Not enough data | | **Time Tracking** | 8.4 (15 reviews) | Not enough data | | **Surveys** | 8.2 (14 reviews) | Not enough data | | **Activity Tracking** | Not enough data | Not enough data | #### Access & Usability | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Mobile** | 7.5 (12 reviews) | Not enough data | | **Self Service** | 8.1 (15 reviews) | Not enough data | | **Active Directory** | 8.6 (15 reviews) | Not enough data | | **Multi-Channel Access** | 8.5 (14 reviews) | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Agentic AI - Service Desk | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | #### Additional Functionality | Feature | BMC Helix Remedyforce | REDCap | |---|---|---| | **Project Management** | Not enough data | Not enough data | | **Procurement Management** | Not enough data | Not enough data | | **CMDB** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | | **IT Risk Management** | Not enough data | Not enough data | | **Service Catalog** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Chat/Messaging** | Not enough data | Not enough data | | **Change Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Task Management** | Not enough data | Not enough data | | **Email Templates** | Not enough data | Not enough data | | **Benchmarking** | Not enough data | Not enough data | | **Localization Automation** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customer Support** | Not enough data | Not enough data | | **Scheduled/Automated Reports** | Not enough data | Not enough data | | **Alerts/Escalation** | Not enough data | Not enough data | | **Release & Deployment** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Contract/License Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Problem Management** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | | **Configuration Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **IT Asset Management** | Not enough data | Not enough data | | **Remote Access/Control** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Incident Management** | Not enough data | Not enough data | | **Asset Lifecycle Management** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | --- ## Categories **Unique to BMC Helix Remedyforce (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to REDCap (1):** [Electronic Data Capture (EDC) Software](https://www.g2.com/categories/electronic-data-capture-edc) --- ## Reviewer Demographics ### By Company Size | Segment | BMC Helix Remedyforce | REDCap | |---|---|---| | **Small-Business** | 11.1% | 19.7% | | **Mid-Market** | 33.3% | 16.9% | | **Enterprise** | 55.6% | 63.4% | ### By Industry #### BMC Helix Remedyforce - **Information Technology and Services:** 34.8% - **Computer Software:** 17.4% - **Financial Services:** 6.5% - **Airlines/Aviation:** 2.2% - **Automotive:** 2.2% - **Banking:** 2.2% - **Computer Networking:** 2.2% - **Construction:** 2.2% - **Consumer Goods:** 2.2% - **Education Management:** 2.2% - **Other:** 26.1% #### REDCap - **Hospital & Health Care:** 34.7% - **Research:** 30.0% - **Higher Education:** 20.2% - **Health, Wellness and Fitness:** 3.8% - **Medical Practice:** 2.8% - **Education Management:** 2.3% - **Government Administration:** 1.4% - **Biotechnology:** 1.4% - **Retail:** 0.5% - **Publishing:** 0.5% - **Other:** 2.3% --- ## Alternatives ### Alternatives to BMC Helix Remedyforce - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (295 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1354 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1956 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews) ### Alternatives to REDCap - [Medrio EDC](https://www.g2.com/products/medrio-edc/reviews) — 4.2/5 stars (254 reviews) - [Castor](https://www.g2.com/products/castor-edc-castor/reviews) — 4.6/5 stars (126 reviews) - [Medidata Rave](https://www.g2.com/products/medidata-rave/reviews) — 4.7/5 stars (27 reviews) - [OpenClinica](https://www.g2.com/products/openclinica/reviews) — 4.2/5 stars (24 reviews) - [Oracle Clinical](https://www.g2.com/products/oracle-clinical/reviews) — 4.1/5 stars (29 reviews) - [Viedoc](https://www.g2.com/products/viedoc/reviews) — 4.5/5 stars (278 reviews) - [Clinical Research Suite](https://www.g2.com/products/clinical-research-suite/reviews) — 3.8/5 stars (205 reviews) - [Greenlight Guru Clinical](https://www.g2.com/products/greenlight-guru-clinical/reviews) — 4.3/5 stars (116 reviews) - [cubeCDMS](https://www.g2.com/products/cubecdms/reviews) — 4.7/5 stars (186 reviews) - [TrialKit](https://www.g2.com/products/trialkit/reviews) — 4.5/5 stars (27 reviews) --- ## Top Discussions ### BMC Helix Remedyforce No discussions available for this product. ### REDCap No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-helix-remedyforce-vs-redcap)