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Compare BMC Helix Remedyforce and REDCap 
Featured Products
At a Glance
Market Segments
Enterprise (56.8% of reviews)
Enterprise (63.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix Remedyforce
Star Rating
(48)3.9 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC Helix RemedyforceREDCap
Star Rating
(220)4.3 out of 5
Market Segments
Enterprise (63.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about REDCapBMC Helix Remedyforce vs REDCap
When assessing the two solutions, reviewers found REDCap easier to use and administer. Reviewers also felt that REDCap was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that REDCap meets the needs of their business better than BMC Helix Remedyforce.
- When comparing quality of ongoing product support, reviewers felt that BMC Helix Remedyforce is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix Remedyforce over REDCap.
Pricing
Entry-Level Pricing
BMC Helix Remedyforce
No pricing availableREDCap
No pricing availableFree Trial
BMC Helix Remedyforce
No trial information availableREDCap
Free Trial is available
Ratings
Meets Requirements
8.4
38
8.8
191
Ease of Use
7.6
39
8.0
191
Ease of Setup
7.3
23
7.3
41
Ease of Admin
7.9
25
8.6
43
Quality of Support
8.4
34
8.2
158
Has the product been a good partner in doing business?
7.7
24
8.6
36
Product Direction (% positive)
8.1
37
7.6
182
Features by Category
Administration
9.1
15
|
Verified
Not enough data
8.7
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
Service Desk
9.1
16
|
Verified
Not enough data
9.3
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
Management
9.1
15
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.9
15
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
8.2
13
Not enough data
Functionality
9.4
15
|
Verified
Not enough data
8.8
15
Not enough data
8.8
15
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
9.3
46
Not enough data
9.4
49
Not enough data
9.1
47
Not enough data
9.0
54
Clinical Study Support
Not enough data
9.3
44
Not enough data
9.0
38
Not enough data
9.4
47
Not enough data
9.3
38
Not enough data
9.1
39
Incident Management
8.7
14
Not enough data
9.0
14
Not enough data
9.1
13
Not enough data
9.0
14
Not enough data
8.7
13
Not enough data
Reporting
9.0
16
Not enough data
8.4
15
Not enough data
8.2
14
Not enough data
Access & Usability
7.6
11
Not enough data
8.1
15
Not enough data
8.6
15
Not enough data
8.5
14
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix Remedyforce and REDCap share no categories
Unique Categories
BMC Helix Remedyforce is categorized as IT Service Management (ITSM) Tools and Service Desk
REDCap is categorized as Electronic Data Capture (EDC)
Reviews
Reviewers' Company Size
BMC Helix Remedyforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
REDCap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.6%
Computer Software
17.8%
Financial Services
6.7%
Veterinary
2.2%
Security and Investigations
2.2%
Other
35.6%
Hospital & Health Care
34.9%
Research
30.2%
Higher Education
20.3%
Health, Wellness and Fitness
3.3%
Medical Practice
2.8%
Other
8.5%
Alternatives
Discussions
BMC Helix Remedyforce has no discussions with answers
REDCap has no discussions with answers
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