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# BMC Helix Remedyforce vs REDCap Comparison - What are their main differences?

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BMC Helix RemedyforceREDCap[+ Add Product](#)

Pricing

**BMC Helix Remedyforce**
No pricing available

**REDCap**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**BMC Helix Remedyforce**
5 months

Based on 8 responses

**REDCap**
3 monthsFaster

Based on 5 responses

Return on Investment

**BMC Helix Remedyforce**
Not enough reviews yet

**REDCap**
Not enough reviews yet

Perceived Cost

**BMC Helix Remedyforce**
$$$$$

**REDCap**
$$$$$

Average Discount

**BMC Helix Remedyforce**
Not enough reviews yet

**REDCap**
Not enough reviews yet

 ![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce")

 ![REDCap](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a325ce0a148d1e1484014bf7b006b5d/redcap.png "REDCap")

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**Pros & Cons**
from reviews

**BMC Helix Remedyforce**
Not enough data

**REDCap**
[
Data Management (2)
](https://www.g2.com/products/redcap/reviews?filters%5Bsentiment_snippet%5D=1433066&qs=pros-and-cons#reviews)[
Features (2)
](https://www.g2.com/products/redcap/reviews?filters%5Bsentiment_snippet%5D=1976247&qs=pros-and-cons#reviews)[
Slow Performance (1)
](https://www.g2.com/products/redcap/reviews?filters%5Bsentiment_snippet%5D=2485073&qs=pros-and-cons#reviews)

Screenshots

**BMC Helix Remedyforce**
 ![BMC Helix Remedyforce screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/34118/Remedyforce_screenshot1.png)

**REDCap**
 ![REDCap screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/28824/redcap-screenshot-1.PNG)

**Ratings**
from reviews

Meets Requirements

**BMC Helix Remedyforce**

8.4

8.439

**REDCap**

8.8

8.8192

Ease of Use

**BMC Helix Remedyforce**

7.6

7.640

**REDCap**

8.0

8.0192

Ease of Setup

**BMC Helix Remedyforce**

7.3

7.324

**REDCap**

7.4

7.442

Ease of Admin

**BMC Helix Remedyforce**

7.9

7.925

**REDCap**

8.6

8.643

Quality of Support

**BMC Helix Remedyforce**

8.4

8.435

**REDCap**

8.2

8.2159

Has the product been a good partner in doing business?

**BMC Helix Remedyforce**

7.7

7.724

**REDCap**

8.6

8.636

Product Direction (% positive)

**BMC Helix Remedyforce**

8.2

8.238

**REDCap**

7.6

7.6183

**Features**
ratings from reviews

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.9

23

Not enough data

Administration

Change Management

9.1(won by default)

15

|

Verified

Not enough data

Asset Management

8.7(won by default)

15

|

Verified

Not enough data

Reports & Analytics

8.9(won by default)

16

|

Verified

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.1(won by default)

16

|

Verified

Not enough data

Incident Reports

9.3(won by default)

15

|

Verified

Not enough data

Process Workflow

8.9(won by default)

15

|

Verified

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

9.1(won by default)

15

|

Verified

Not enough data

Administration Console

8.8(won by default)

15

|

Verified

Not enough data

Asset Management

9.1(won by default)

13

|

Verified

Not enough data

Policy Dictation

8.2(won by default)

13

Not enough data

Access Management

8.9(won by default)

15

|

Verified

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.4(won by default)

15

|

Verified

Not enough data

Performance Logging

8.8(won by default)

15

Not enough data

Alerting

8.8(won by default)

15

|

Verified

Not enough data

Automation

8.8(won by default)

15

|

Verified

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Electronic Data Capture (EDC)[Hide 54 FeaturesShow 54 Features](javascript:void(0);)

Not enough data

9.2

67

Data Management

Cloud Security - Electronic Data Capture (EDC)

Not enough data

9.3(won by default)

47

Role-Based User Permissions - Electronic Data Capture (EDC)

Not enough data

9.4(won by default)

50

Query Management - Electronic Data Capture (EDC)

Not enough data

9.1(won by default)

48

Data Export - Electronic Data Capture (EDC)

Not enough data

9.0(won by default)

55

Data Import/Export

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Clinical Study Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Clinical Study Support

eCRFs - Electronic Data Capture (EDC)

Not enough data

9.3(won by default)

45

Audit Trail - Electronic Data Capture (EDC)

Not enough data

9.0(won by default)

39

Data Capture - Electronic Data Capture (EDC)

Not enough data

9.4(won by default)

48

Randomization - Electronic Data Capture (EDC)

Not enough data

9.3(won by default)

38

Compliance - Electronic Data Capture (EDC)

Not enough data

9.1(won by default)

39

Real-Time Data

Not enough data

Not enough data

Remote Data Capture

Not enough data

Not enough data

Distributed Capture

Not enough data

Not enough data

Additional Functionality

Secure Data Storage

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Web Forms

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Document Imaging

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

API

Not enough data

Not enough data

Digital Signature

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.5

20

Not enough data

Incident Management

Automate Ticket Routing

8.7(won by default)

15

Not enough data

Ticket Prioritization

8.9(won by default)

15

Not enough data

Ticket Notifications

9.1(won by default)

13

Not enough data

Knowledge Base

8.9(won by default)

15

Not enough data

Knowledge Base/Ticket Integration

8.7(won by default)

13

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

8.8(won by default)

17

Not enough data

Time Tracking

8.4(won by default)

15

Not enough data

Surveys

8.2(won by default)

14

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

7.5(won by default)

12

Not enough data

Self Service

8.1(won by default)

15

Not enough data

Active Directory

8.6(won by default)

15

Not enough data

Multi-Channel Access

8.5(won by default)

14

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce")](https://www.g2.com/products/bmc-helix-remedyforce/reviews)

BMC Helix Remedyforce

Small-Business(50 or fewer emp.)

11.1%

Mid-Market(51-1000 emp.)

33.3%

Enterprise(\> 1000 emp.)

55.6%

[![REDCap](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a325ce0a148d1e1484014bf7b006b5d/redcap.png "REDCap")](https://www.g2.com/products/redcap/reviews)

REDCap

Small-Business(50 or fewer emp.)

19.7%

Mid-Market(51-1000 emp.)

16.9%

Enterprise(\> 1000 emp.)

63.4%

Small-Business

(50 or fewer emp.)

11.1%

19.7%

Mid-Market

(51-1000 emp.)

33.3%

16.9%

Enterprise

(\> 1000 emp.)

55.6%

63.4%

Reviewers' Industry

[![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce")](https://www.g2.com/products/bmc-helix-remedyforce/reviews)
BMC Helix Remedyforce

Information Technology and Services

34.8%

Computer Software

17.4%

Financial Services

6.5%

Airlines/Aviation

2.2%

Automotive

2.2%

Other

37.0%

[![REDCap](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a325ce0a148d1e1484014bf7b006b5d/redcap.png "REDCap")](https://www.g2.com/products/redcap/reviews)
REDCap

Hospital & Health Care

34.7%

Research

30.0%

Higher Education

20.2%

Health, Wellness and Fitness

3.8%

Medical Practice

2.8%

Other

8.5%

Alternatives

**BMC Helix Remedyforce Alternatives**

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Freshservice
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[
SolarWinds Service Desk
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**REDCap Alternatives**

 ![Medrio EDC](https://images.g2crowd.com/uploads/product/hd_favicon/65b270652651004e977e058dea2fb67d/medrio-edc.svg "Medrio EDC")

[
Medrio EDC
](/products/medrio-edc/reviews)

 ![Castor](https://images.g2crowd.com/uploads/product/hd_favicon/ab11d0324c2443e077f112dc56c6baec/castor-edc-castor.svg "Castor")

[
Castor
](/products/castor-edc-castor/reviews)

 ![Medidata Rave](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e3df70a10924796673ee70bf62a92dda/medidata-rave.jpg "Medidata Rave")

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 ![OpenClinica](https://images.g2crowd.com/uploads/product/hd_favicon/1499354460/openclinica.svg "OpenClinica")

[
OpenClinica
](/products/openclinica/reviews)

## BMC Helix Remedyforce vs REDCap

When assessing the two solutions, reviewers found REDCap easier to use, set up, and administer. Reviewers also preferred doing business with REDCap overall.

- Reviewers felt that REDCap meets the needs of their business better than BMC Helix Remedyforce.
- When comparing quality of ongoing product support, reviewers felt that BMC Helix Remedyforce is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix Remedyforce over REDCap.