# BMC Helix Remedyforce vs REDCap Comparison

| | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 48 | 221 | 
| **Largest Market Segment** | Enterprise (56.8% of reviews) | Enterprise (63.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BMC Helix Remedyforce

**Not enough data**

### REDCap

Pros:
- Data Management (2 reviews)
- Features (2 reviews)

Cons:
- Slow Performance (1 reviews)

---
## Ratings Comparison
| Rating | BMC Helix Remedyforce | REDCap | 
|---|---|---|
  | **Meets Requirements** | 8.4 (38 reviews) | 8.8 (192 reviews) | 
  | **Ease of Use** | 7.6 (39 reviews) | 8.0 (192 reviews) | 
  | **Ease of Setup** | 7.3 (23 reviews) | 7.4 (42 reviews) | 
  | **Ease of Admin** | 7.9 (25 reviews) | 8.6 (43 reviews) | 
  | **Quality of Support** | 8.4 (34 reviews) | 8.2 (159 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (24 reviews) | 8.6 (36 reviews) | 
  | **Product Direction (% positive)** | 8.1 (37 reviews) | 7.6 (183 reviews) | 

---
## Pricing

### BMC Helix Remedyforce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### REDCap

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | 8.9/10 | 22 |
| **REDCap** | N/A | N/A |

#### Administration

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Change Management** | 9.1 (15 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.7 (15 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.9 (15 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Help Desk** | 9.1 (16 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.3 (15 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.9 (15 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Reporting** | 9.1 (15 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.8 (15 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.9 (15 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 9.1 (13 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.2 (13 reviews) | Not enough data | 

#### Functionality

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Ticketing System** | 9.4 (15 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.8 (15 reviews) | Not enough data | 
| **Alerting** | 8.8 (15 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.8 (15 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Electronic Data Capture (EDC)

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **REDCap** | 9.2/10 | 67 |

#### Data Management

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Cloud Security - Electronic Data Capture (EDC)** | Not enough data | 9.3 (47 reviews) | 
| **Role-Based User Permissions - Electronic Data Capture (EDC)** | Not enough data | 9.4 (50 reviews) | 
| **Query Management - Electronic Data Capture (EDC)** | Not enough data | 9.1 (48 reviews) | 
| **Data Export - Electronic Data Capture (EDC)** | Not enough data | 9.0 (55 reviews) | 

#### Clinical Study Support

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **eCRFs - Electronic Data Capture (EDC)** | Not enough data | 9.3 (45 reviews) | 
| **Audit Trail - Electronic Data Capture (EDC)** | Not enough data | 9.0 (39 reviews) | 
| **Data Capture - Electronic Data Capture (EDC)** | Not enough data | 9.4 (48 reviews) | 
| **Randomization - Electronic Data Capture (EDC)** | Not enough data | 9.3 (38 reviews) | 
| **Compliance - Electronic Data Capture (EDC)** | Not enough data | 9.1 (39 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | 8.6/10 | 19 |
| **REDCap** | N/A | N/A |

#### Incident Management

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (14 reviews) | Not enough data | 
| **Ticket Prioritization** | 9.0 (14 reviews) | Not enough data | 
| **Ticket Notifications** | 9.1 (13 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (14 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.7 (13 reviews) | Not enough data | 

#### Reporting

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Dashboards** | 9.0 (16 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (15 reviews) | Not enough data | 
| **Surveys** | 8.2 (14 reviews) | Not enough data | 

#### Access & Usability

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Mobile** | 7.6 (11 reviews) | Not enough data | 
| **Self Service** | 8.1 (15 reviews) | Not enough data | 
| **Active Directory** | 8.6 (15 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.5 (14 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories

**Unique to BMC Helix Remedyforce (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to REDCap (1):** [Electronic Data Capture (EDC) Software](https://www.g2.com/categories/electronic-data-capture-edc)


---
## Reviewer Demographics

### By Company Size

| Segment | BMC Helix Remedyforce | REDCap | 
|---|---|---|
| **Small-Business** | 11.4% | 19.7% | 
| **Mid-Market** | 31.8% | 16.9% | 
| **Enterprise** | 56.8% | 63.4% | 

### By Industry

#### BMC Helix Remedyforce

- **Information Technology and Services:** 35.6%
- **Computer Software:** 17.8%
- **Financial Services:** 6.7%
- **Airlines/Aviation:** 2.2%
- **Automotive:** 2.2%
- **Banking:** 2.2%
- **Computer Networking:** 2.2%
- **Construction:** 2.2%
- **Education Management:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 24.4%

#### REDCap

- **Hospital & Health Care:** 34.7%
- **Research:** 30.0%
- **Higher Education:** 20.2%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 2.8%
- **Education Management:** 2.3%
- **Government Administration:** 1.4%
- **Biotechnology:** 1.4%
- **Retail:** 0.5%
- **Publishing:** 0.5%
- **Other:** 2.3%

---
## Alternatives

### Alternatives to BMC Helix Remedyforce

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (274 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (784 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1887 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (750 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)

### Alternatives to REDCap

- [Castor](https://www.g2.com/products/castor-edc-castor/reviews) — 4.6/5 stars (126 reviews)
- [Medrio EDC](https://www.g2.com/products/medrio-edc/reviews) — 4.3/5 stars (216 reviews)
- [Medidata Rave](https://www.g2.com/products/medidata-rave/reviews) — 4.7/5 stars (27 reviews)
- [OpenClinica](https://www.g2.com/products/openclinica/reviews) — 4.2/5 stars (24 reviews)
- [Oracle Clinical](https://www.g2.com/products/oracle-clinical/reviews) — 4.1/5 stars (29 reviews)
- [Viedoc](https://www.g2.com/products/viedoc/reviews) — 4.5/5 stars (274 reviews)
- [Clinical Research Suite](https://www.g2.com/products/clinical-research-suite/reviews) — 3.8/5 stars (205 reviews)
- [Greenlight Guru Clinical](https://www.g2.com/products/greenlight-guru-clinical/reviews) — 4.3/5 stars (116 reviews)
- [TrialKit](https://www.g2.com/products/trialkit/reviews) — 4.6/5 stars (26 reviews)
- [cubeCDMS](https://www.g2.com/products/cubecdms/reviews) — 4.7/5 stars (174 reviews)

---
## Top Discussions

### BMC Helix Remedyforce

No discussions available for this product.

### REDCap

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-helix-remedyforce-vs-redcap)