# BMC Helix Remedyforce vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in **ease of use** , with many users praising its intuitive interface and streamlined features. Reviewers highlight how the centralized device dashboard and automation policies simplify endpoint management without unnecessary complexity.
- **Users say** that BMC Helix Remedyforce is particularly strong in **ticket management** and **problem management** , with feedback noting its comprehensive and scalable solutions. Many find it user-friendly, making daily operations smoother compared to other ITSM tools.
- **According to verified reviews** , NinjaOne stands out for its **quick implementation** process, with users appreciating how fast it installs on endpoints. This quick setup is often contrasted with BMC Helix Remedyforce, which some users find less straightforward during onboarding.
- **Reviewers mention** that while BMC Helix Remedyforce has solid features for **incident management** , it sometimes struggles to meet specific workflow needs, leading to configuration challenges that can hinder user experience.
- **Users highlight** NinjaOne's **quality of support** , with many expressing satisfaction with the responsiveness and helpfulness of the support team. In comparison, BMC Helix Remedyforce users report a decent level of support but feel it could be improved to match their expectations.
- **G2 reviewers note** that NinjaOne's overall satisfaction ratings are significantly higher, reflecting a more positive user experience across various metrics. This is evident in the high ratings for features like **automation** and **remote access tools** , which users find invaluable for daily operations.



| | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 48 | 4,391 | 
| **Largest Market Segment** | Enterprise (56.8% of reviews) | Mid-Market (48.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BMC Helix Remedyforce

**Not enough data**

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Remote Access (867 reviews)

Cons:
- Missing Features (715 reviews)
- Limited Features (396 reviews)

---
## Ratings Comparison
| Rating | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 8.4 (38 reviews) | 9.0 (4166 reviews) | 
  | **Ease of Use** | 7.6 (39 reviews) | 9.1 (4208 reviews) | 
  | **Ease of Setup** | 7.3 (23 reviews) | 9.1 (3954 reviews) | 
  | **Ease of Admin** | 7.9 (25 reviews) | 9.1 (3147 reviews) | 
  | **Quality of Support** | 8.4 (34 reviews) | 9.1 (3989 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (24 reviews) | 9.4 (3077 reviews) | 
  | **Product Direction (% positive)** | 8.1 (37 reviews) | 9.7 (4030 reviews) | 

---
## Pricing

### BMC Helix Remedyforce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | 8.9/10 | 22 |
| **NinjaOne** | 7.9/10 | 846 |

#### Administration

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Change Management** | 9.1 (15 reviews) ✓ Verified | 8.2 (678 reviews) | 
| **Asset Management** | 8.7 (15 reviews) ✓ Verified | 8.8 (725 reviews) | 
| **Reports & Analytics** | 8.9 (15 reviews) ✓ Verified | 8.3 (724 reviews) | 

#### Service Desk

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Help Desk** | 9.1 (16 reviews) ✓ Verified | 8.1 (718 reviews) | 
| **Incident Reports** | 9.3 (15 reviews) ✓ Verified | 7.9 (669 reviews) | 
| **Process Workflow** | 8.9 (15 reviews) ✓ Verified | 7.7 (645 reviews) | 

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Reporting** | 9.1 (15 reviews) ✓ Verified | 8.3 (639 reviews) | 
| **Administration Console** | 8.8 (15 reviews) ✓ Verified | 9.0 (645 reviews) | 
| **Access Management** | 8.9 (15 reviews) ✓ Verified | 8.7 (616 reviews) | 
| **Asset Management** | 9.1 (13 reviews) ✓ Verified | 8.8 (617 reviews) | 
| **Policy Dictation** | 8.2 (13 reviews) | 8.4 (591 reviews) | 

#### Functionality

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Ticketing System** | 9.4 (15 reviews) ✓ Verified | 7.6 (641 reviews) | 
| **Performance Logging** | 8.8 (15 reviews) | 8.5 (627 reviews) | 
| **Alerting** | 8.8 (15 reviews) ✓ Verified | 8.9 (671 reviews) | 
| **Automation** | 8.8 (15 reviews) ✓ Verified | 9.0 (688 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (177 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (173 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (173 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (171 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (170 reviews) | 
| **Decision Making** | Not enough data | 6.8 (169 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 417 |

#### Compatibility 

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (371 reviews) | 
| **Database Server Backup** | Not enough data | 8.2 (307 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (331 reviews) | 
| **Repository Models** | Not enough data | 8.3 (290 reviews) | 

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.3 (308 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (305 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (348 reviews) | 
| **Activity Monitoring** | Not enough data | 9.3 (369 reviews) | 

#### Compliance

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (304 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (287 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (67 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (66 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (66 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (64 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (64 reviews) | 
| **Decision Making** | Not enough data | 7.5 (65 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.6/10 | 449 |

#### Functionality

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.3 (93 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (351 reviews) | 
| **Remote Backup** | Not enough data | 9.0 (391 reviews) | 
| **Versioning** | Not enough data | 8.6 (357 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.6 (360 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (333 reviews) | 

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.3 (337 reviews) | 
| **Security Standards** | Not enough data | 8.8 (342 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (339 reviews) | 

#### Agentic AI - Online Backup

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 47 |

#### Functionality

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.5 (40 reviews) | 
| **Storage Capacity** | Not enough data | 9.6 (43 reviews) | 
| **Remote Backup** | Not enough data | 9.3 (41 reviews) | 
| **Versioning** | Not enough data | 9.0 (42 reviews) | 

#### Compatibility 

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Endpoint Variety** | Not enough data | 9.0 (18 reviews) | 
| **SaaS Application Variety** | Not enough data | 8.6 (37 reviews) | 
| **Storage Formats** | Not enough data | 8.5 (36 reviews) | 

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 7.3 (31 reviews) | 
| **Security Standards** | Not enough data | 9.1 (41 reviews) | 
| **Encrypted Storage** | Not enough data | 9.3 (39 reviews) | 

#### Agentic AI - SaaS Backup

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (5 reviews) | 
| **Decision Making** | Not enough data | 7.7 (5 reviews) | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 7.8/10 | 46 |

#### Functionality

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Email Storage** | Not enough data | 9.5 (42 reviews) | 
| **Encryption** | Not enough data | 9.3 (39 reviews) | 
| **Reporting** | Not enough data | 8.4 (38 reviews) | 
| **Email Analysis** | Not enough data | 8.2 (36 reviews) | 
| **Migration** | Not enough data | 7.5 (36 reviews) | 
| **Archive Backup** | Not enough data | 9.3 (43 reviews) | 

#### Agentic AI - Email Archiving

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | 6.3 (5 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 2820 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (2532 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (685 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (471 reviews) | 

#### Monitoring and Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (2456 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (1946 reviews) | 
| **Application Deployment** | Not enough data | 8.7 (2146 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 9.1 (2469 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (533 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (509 reviews) | 

#### Service Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Remote Access** | Not enough data | 9.2 (2352 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.1 (472 reviews) | 
| **Ticketing** | Not enough data | 7.6 (575 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (526 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (468 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (480 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (459 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (456 reviews) | 
| **Proactive Assistance** | Not enough data | 7.0 (464 reviews) | 
| **Decision Making** | Not enough data | 7.1 (460 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 507 |

#### Scope

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.7 (428 reviews) | 
| **Multi-OS Support** | Not enough data | 8.9 (455 reviews) | 

#### Security

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.5 (449 reviews) | 
| **Endpoint Protection** | Not enough data | 8.3 (409 reviews) | 
| **Remote Wiping** | Not enough data | 7.5 (391 reviews) | 

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (432 reviews) | 
| **Device Configuration** | Not enough data | 8.7 (432 reviews) | 
| **Device Compliance** | Not enough data | 8.7 (415 reviews) | 
| **Usage Information** | Not enough data | 8.8 (414 reviews) | 
| **Data Separation** | Not enough data | 7.8 (375 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (171 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (169 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (170 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (167 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (165 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (169 reviews) | 
| **Decision Making** | Not enough data | 7.2 (170 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 780 |

#### Functionality

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.8 (702 reviews) | 
| **Alerting** | Not enough data | 9.0 (736 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (618 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (616 reviews) | 

#### Monitoring - Network Monitoring

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.4 (282 reviews) | 

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (573 reviews) | 
| **Data Visualization** | Not enough data | 8.2 (587 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (540 reviews) | 

#### Analytics - Network Monitoring

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (239 reviews) | 

#### Security - Network Monitoring

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 614 |

#### Monitoring

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.3 (572 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (570 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.5 (511 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.2 (200 reviews) | 

#### Management Tools

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.3 (505 reviews) | 
| **Standardization** | Not enough data | 8.7 (516 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (490 reviews) ✓ Verified | 

#### Generative AI

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (99 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (97 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (96 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (95 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (95 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (95 reviews) | 
| **Decision Making** | Not enough data | 7.5 (93 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 1311 |

#### Asset Inventory

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.0 (1196 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.9 (1171 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (1025 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.4 (295 reviews) | 
| **Asset Discovery** | Not enough data | 8.2 (1070 reviews) | 

#### Generative AI

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (242 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (227 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (222 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (218 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (225 reviews) | 
| **Decision Making** | Not enough data | 7.1 (222 reviews) | 

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.1 (1162 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (1049 reviews) | 
| **Risk Management** | Not enough data | 8.1 (1008 reviews) | 
| **Integrations** | Not enough data | 8.2 (1073 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 2027 |

#### Administration

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (1739 reviews) | 
| **File Sharing** | Not enough data | 8.7 (1622 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1425 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (1748 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.9 (1539 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.8 (1602 reviews) | 

#### Maintenance

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.2 (1763 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1339 reviews) | 

#### Communication 

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1440 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.2 (1305 reviews) | 

#### Security

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (1358 reviews) | 
| **Compliance** | Not enough data | 8.4 (1394 reviews) | 

#### Device Support

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.6 (1367 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (1473 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (1442 reviews) | 

#### Performance

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1543 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 367 |

#### Functionality 

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (338 reviews) | 
| **OS Boot Recovery** | Not enough data | 7.9 (298 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (301 reviews) | 
| **Online Restore** | Not enough data | 8.6 (325 reviews) | 

#### Performance

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.7 (323 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (310 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.6 (312 reviews) | 

#### Agentic AI - PC Backup

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (93 reviews) | 
| **Cross-system Integration** | Not enough data | 7.2 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (89 reviews) | 
| **Decision Making** | Not enough data | 7.1 (90 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 255 |

#### Management and Discovery - IT Documentation

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (224 reviews) | 
| **Version Control** | Not enough data | 8.4 (222 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (225 reviews) | 

#### Operations - IT Documentation

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (226 reviews) | 
| **Automation** | Not enough data | 8.9 (241 reviews) | 
| **Reporting** | Not enough data | 8.4 (227 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 143 |

#### Generative AI - Autonomous Endpoint Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (67 reviews) | 
| **Adaptive** | Not enough data | 7.4 (70 reviews) | 
| **Predictive** | Not enough data | 7.4 (68 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.0 (130 reviews) | 
| **Oversees** | Not enough data | 8.3 (78 reviews) | 
| **Self-Healing** | Not enough data | 8.1 (80 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.1 (117 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | 8.6/10 | 19 |
| **NinjaOne** | N/A | N/A |

#### Incident Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (14 reviews) | Not enough data | 
| **Ticket Prioritization** | 9.0 (14 reviews) | Not enough data | 
| **Ticket Notifications** | 9.1 (13 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (14 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.7 (13 reviews) | Not enough data | 

#### Reporting

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Dashboards** | 9.0 (16 reviews) | Not enough data | 
| **Time Tracking** | 8.4 (15 reviews) | Not enough data | 
| **Surveys** | 8.2 (14 reviews) | Not enough data | 

#### Access & Usability

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Mobile** | 7.6 (11 reviews) | Not enough data | 
| **Self Service** | 8.1 (15 reviews) | Not enough data | 
| **Active Directory** | 8.6 (15 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.5 (14 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 678 |

#### Platform - Mobile Device Management (MDM)

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (465 reviews) | 

#### Operating System

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (640 reviews) | 
| **Apple Support** | Not enough data | 8.2 (585 reviews) | 
| **Android Support** | Not enough data | 8.5 (554 reviews) | 

#### Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (572 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (501 reviews) | 
| **Whitelist** | Not enough data | 8.4 (498 reviews) | 
| **Blacklist** | Not enough data | 8.3 (492 reviews) | 
| **Usage Information** | Not enough data | 8.5 (509 reviews) | 

#### Security

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (508 reviews) | 
| **Security** | Not enough data | 8.7 (521 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (150 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (147 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (143 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (139 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (145 reviews) | 
| **Decision Making** | Not enough data | 7.7 (143 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 1012 |

#### Analysis

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (780 reviews) | 

#### Platform

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (725 reviews) | 
| **Remote Access** | Not enough data | 9.2 (922 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (702 reviews) | 
| **Asset Tracking** | Not enough data | 8.6 (793 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.4 (749 reviews) | 

#### Security

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.8 (812 reviews) | 
| **Patch Management** | Not enough data | 9.2 (926 reviews) | 
| **Disaster Recovery** | Not enough data | 7.7 (691 reviews) | 
| **Service Management** | Not enough data | 8.8 (755 reviews) | 
| **Workflow Management** | Not enough data | 8.2 (708 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (175 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (157 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (161 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (155 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (153 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (158 reviews) | 
| **Decision Making** | Not enough data | 7.0 (154 reviews) | 

---
## Categories
**Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to BMC Helix Remedyforce (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to NinjaOne (17):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | BMC Helix Remedyforce | NinjaOne | 
|---|---|---|
| **Small-Business** | 11.4% | 44.1% | 
| **Mid-Market** | 31.8% | 48.4% | 
| **Enterprise** | 56.8% | 7.5% | 

### By Industry

#### BMC Helix Remedyforce

- **Information Technology and Services:** 35.6%
- **Computer Software:** 17.8%
- **Financial Services:** 6.7%
- **Airlines/Aviation:** 2.2%
- **Automotive:** 2.2%
- **Banking:** 2.2%
- **Computer Networking:** 2.2%
- **Construction:** 2.2%
- **Education Management:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 24.4%

#### NinjaOne

- **Information Technology and Services:** 27.2%
- **Computer & Network Security:** 13.6%
- **Hospital & Health Care:** 3.9%
- **Manufacturing:** 3.4%
- **Computer Software:** 2.8%
- **Construction:** 2.5%
- **Retail:** 2.2%
- **Financial Services:** 2.2%
- **Consulting:** 1.8%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.5%

---
## Alternatives

### Alternatives to BMC Helix Remedyforce

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (271 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1881 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1204 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4008 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (559 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (197 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (252 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1434 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1086 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)

---
## Top Discussions

### BMC Helix Remedyforce

No discussions available for this product.

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-helix-remedyforce-vs-ninjaone)