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# BMC Helix Remedyforce vs Jira Service Management Comparison - What are their main differences?

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BMC Helix RemedyforceJira Service Management[+ Add Product](#)

Pricing

**BMC Helix Remedyforce**
No pricing available

**Jira Service Management**
Free Trial

**0** /agent/month · Free

**20** /agent/month · Standard

**40** /agent/month · Premium

**$$$** · Enterprise

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**Pricing Insights**
from reviews

Perceived Cost

**BMC Helix Remedyforce**
$$$$$

**Jira Service Management**
$$$$$

Average Discount

**BMC Helix Remedyforce**
Not enough reviews yet

**Jira Service Management**
11%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**BMC Helix Remedyforce** 6 months
Based on 100 responses

**Jira Service Management** 6 months
Based on 100 responses

Return on Investment

**BMC Helix Remedyforce** 6 months
Based on 100 responses

**Jira Service Management** 6 months
Based on 100 responses

 ![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce")

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

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**Pros & Cons**
from reviews

**BMC Helix Remedyforce**
Not enough data

**Jira Service Management**

Ease of Use (49)

Integrations (33)

Learning Curve (35)

Complexity (29)

Integrations

**BMC Helix Remedyforce**
Not enough data

**Jira Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image")

Azure Pipelines

](https://www.g2.com/products/azure-pipelines/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image")

Bitbucket

](https://www.g2.com/products/bitbucket/reviews)[
View all
](https://www.g2.com/products/jira-service-management/integrations)

Screenshots

**BMC Helix Remedyforce**
 ![BMC Helix Remedyforce screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/34118/Remedyforce_screenshot1.png)

**Jira Service Management**
 ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png)

**Ratings**
from reviews

Meets Requirements

**BMC Helix Remedyforce**

**8.4** /10

Based on 39 responses

**Jira Service Management**

**8.8** /10

Based on 893 responses

Ease of Use

**BMC Helix Remedyforce**

**7.6** /10

Based on 41 responses

**Jira Service Management**

**8.3** /10

Based on 900 responses

Ease of Setup

**BMC Helix Remedyforce**

**7.3** /10

Based on 25 responses

**Jira Service Management**

**8.1** /10

Based on 507 responses

Ease of Admin

**BMC Helix Remedyforce**

**7.9** /10

Based on 26 responses

**Jira Service Management**

**8.0** /10

Based on 376 responses

Quality of Support

**BMC Helix Remedyforce**

**8.4** /10

Based on 35 responses

**Jira Service Management**

**8.4** /10

Based on 774 responses

Has the product been a good partner in doing business?

**BMC Helix Remedyforce**

**7.7** /10

Based on 24 responses

**Jira Service Management**

**8.7** /10

Based on 353 responses

Product Direction (% positive)

**BMC Helix Remedyforce**

**8.2** /10

Based on 39 responses

**Jira Service Management**

**8.7** /10

Based on 852 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**9.0** /10

Based on 24 responses

**8.7** /10

Based on 206 responses

Service Desk

**8.6** /10

Based on 21 responses

**8.5** /10

Based on 381 responses

Help Desk

Not enough data

**8.7** /10

Based on 124 responses

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Incident Management

Not enough data

**8.7** /10

Based on 167 responses

IT Alerting

Not enough data

**8.6** /10

Based on 26 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
10.9%

Mid-Market(51-1000 emp.)
32.6%

Enterprise(\> 1000 emp.)
56.5%

Small-Business(50 or fewer emp.)
10.9%

Mid-Market(51-1000 emp.)
32.6%

Enterprise(\> 1000 emp.)
56.5%

Small-Business(50 or fewer emp.)
18.8%

Mid-Market(51-1000 emp.)
43.3%

Enterprise(\> 1000 emp.)
37.9%

Small-Business(50 or fewer emp.)
18.8%

Mid-Market(51-1000 emp.)
43.3%

Enterprise(\> 1000 emp.)
37.9%

**Reviewers' Industry**

[![BMC Helix Remedyforce](https://images.g2crowd.com/uploads/product/hd_favicon/9757ee3da4cc28542ec34a4f73fcd17b/bmc-helix-remedyforce.png "BMC Helix Remedyforce")](https://www.g2.com/products/bmc-helix-remedyforce/reviews)
BMC Helix Remedyforce

Information Technology and Services
36.2%

Computer Software
17.0%

Financial Services
6.4%

Airlines/Aviation
2.1%

Automotive
2.1%

Other
36.2%

[![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews)
Jira Service Management

Information Technology and Services
30.9%

Computer Software
16.1%

Financial Services
5.1%

Internet
4.3%

Telecommunications
3.1%

Other
40.4%

Alternatives

**BMC Helix Remedyforce Alternatives**

 ![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM")

[
Ivanti ITSM
](/products/ivanti-ivanti-itsm/reviews)

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

**Jira Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
](/products/servicenow-it-service-management/reviews)

## BMC Helix Remedyforce vs Jira Service Management FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between BMC Helix Remedyforce vs Jira Service Management?

Jira Service Management stands out for its higher G2 rating, larger review volume, and stronger reviewer-cited ease of use, while BMC Helix Remedyforce is most often highlighted for its Salesforce-native ITSM fit.

| | [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 3.9/5 (49 reviews) | 4.3/5 (991 reviews) |
| Largest Segment | Enterprise | Mid-Market |
| Ease of Setup score | 7.3 | 8.0 |
| Quality of Support score | 8.4 | 8.4 |
| Top Reviewer-Cited Strength | Native Salesforce ITSM, strong for teams already on Salesforce | Ease of use (46 all-time mentions), integrations (32 all-time mentions), automation (31 all-time mentions) |

### How do the pricing models of BMC Helix Remedyforce and Jira Service Management compare?

Jira Service Management is rated higher for value, with a stronger Price/Cost satisfaction score than BMC Helix Remedyforce.

- **BMC Helix Remedyforce:** In recent reviews, several reviewers describe it as "a little on the expensive side" and note that the solution could be more cost-effective.
- **Jira Service Management:** Reviewers frequently mention that while licensing costs can increase with scale, the platform delivers strong value for its features and integrations.

### What are the best alternatives to BMC Helix Remedyforce and Jira Service Management?

The top three alternatives to BMC Helix Remedyforce and Jira Service Management are Freshservice, Ivanti Neurons for ITSM, and ManageEngine.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) | 3.9/5 (49 reviews) | Enterprise | "Little on the expensive side" | Native Salesforce ITSM, strong for teams already on Salesforce |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Licensing costs can increase with scale | Ease of use, integrations, automation |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — |
| [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | 4.0/5 (296 reviews) | Enterprise | — | — |
| [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | — | — |

### Which IT Service Management (ITSM) Tools features should I prioritize when comparing BMC Helix Remedyforce and Jira Service Management?

Buyers should prioritize ease of use, integrations, automation, reporting, and ticket management when comparing BMC Helix Remedyforce and Jira Service Management.

- **Ease of Use:** BMC Helix Remedyforce 7.6, Jira Service Management 8.3, with 46 all-time reviewer mentions for Jira Service Management.
- **Integrations:** Jira Service Management is cited in 32 reviews for integrations, with specific mentions of Jira (501), Confluence (67), and Slack (21).
- **Automation:** Jira Service Management has 31 all-time mentions for automation capabilities.
- **Reporting:** Both products are frequently cited for reporting, with BMC Helix Remedyforce reviewers highlighting powerful reporting and analytics tools, and Jira Service Management reviewers noting dashboard and reporting strengths.
- **Ticket Management:** Jira Service Management has 31 all-time mentions for ticket management, while BMC Helix Remedyforce is praised for native Salesforce ticketing and workflow alignment.

### What are the pros and cons of BMC Helix Remedyforce vs Jira Service Management?

BMC Helix Remedyforce is most often praised for its Salesforce-native ITSM fit, while Jira Service Management is highlighted for ease of use and integrations.

- **BMC Helix Remedyforce strengths:** Native Salesforce ITSM, strong for teams already on Salesforce; user-friendly interface; ITIL compliance; powerful reporting and analytics; robust support ecosystem; customizable workflows and templates.
- **BMC Helix Remedyforce trade-offs:** Some reviewers cite a learning curve for new users and administrators; customization and integration can require additional effort; mobile app has limitations; UI is described as outdated by several reviewers; can be expensive for some organizations.
- **Jira Service Management strengths:** Ease of use (46 all-time mentions); integrations (32); automation (31); ticket management (31); tracking ease (29); features (28); efficiency (26); customer support (25); team collaboration (22); customization (18); easy integrations (18); customizability (17).
- **Jira Service Management trade-offs:** Learning curve (33 all-time mentions); complexity (28); steep learning curve (27); complex setup (22); complex UI (16); licensing costs can increase with scale; reporting and dashboard options could be more flexible.

### Is BMC Helix Remedyforce or Jira Service Management better for small businesses?

Jira Service Management is a better fit for small businesses, as its largest reviewer segment is Mid-Market and reviewers highlight ease of use and straightforward ticketing for smaller teams.

- **BMC Helix Remedyforce:** Largest segment is Enterprise; reviewers note it is best suited for organizations already using Salesforce and may be more complex for smaller teams.
- **Jira Service Management:** Largest segment is Mid-Market; reviewers frequently mention its suitability for small and mid-sized teams, with straightforward ticketing and easy onboarding.

### Which IT Service Management (ITSM) Tools platform has better integrations?

Jira Service Management is favored by reviewers for integrations, with significantly more reviewer-cited integration mentions and specific third-party tool support.

- **BMC Helix Remedyforce:** Reviewers mention integration with Salesforce and Outlook, but no all-time mention counts are supplied for third-party integrations.
- **Jira Service Management:** Jira (501 all-time mentions), Confluence (67), and Slack (21) are the most frequently cited integrations, with 32 all-time mentions for integrations overall and 18 for easy integrations.

### How do BMC Helix Remedyforce and Jira Service Management compare on customer support?

BMC Helix Remedyforce and Jira Service Management are rated equally on Quality of Support, both scoring 8.4, indicating parity in reviewer satisfaction.

- **BMC Helix Remedyforce:** Reviewers highlight a strong support ecosystem, comprehensive resources, and responsive support, with several citing the BMC user community as a benefit.
- **Jira Service Management:** Reviewers mention efficient support, helpful documentation, and responsive assistance, with 25 all-time mentions for customer support.

### Which is easier to implement, BMC Helix Remedyforce or Jira Service Management?

Jira Service Management scores higher on Ease of Setup (8.0 vs 7.3), indicating reviewers find it easier to implement than BMC Helix Remedyforce.

- **BMC Helix Remedyforce:** Reviewers describe setup as straightforward for Salesforce-native teams but note a learning curve and more complex customization for new users or those outside the Salesforce ecosystem.
- **Jira Service Management:** Reviewers frequently mention quick onboarding, straightforward setup for standard use cases, and easier implementation for small and mid-sized teams, though advanced customization can add complexity.

### Which product has better Reporting?

Jira Service Management is favored for Reporting, with more reviewer-cited strengths and higher mention counts for dashboards and reporting features.

- **BMC Helix Remedyforce:** Reviewers highlight powerful reporting and analytics tools, with frequent praise for customizable dashboards and real-time reporting, but no all-time mention counts are supplied.
- **Jira Service Management:** Reporting and dashboards are cited as strengths in 28 all-time mentions for features and 31 for ticket management, with reviewers noting real-time dashboards and strong visibility into ticket status and SLAs.