# BMC Helix Remedyforce vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BMC Helix Remedyforce excels in **ease of use** , with many users praising its intuitive interface that simplifies navigation and task execution. This user-friendly design makes it a preferred choice for daily ticket and problem management.
- **Users say** that Ivanti Neurons for ITSM stands out for its **automation and AI-driven capabilities** , which streamline incident and change management processes. Reviewers appreciate how these features reduce manual work, transforming the help desk into a more efficient, data-driven operation.
- **According to verified reviews** , BMC Helix Remedyforce is recognized for its **strong support quality** , with users highlighting the helpfulness of the support team. This aspect is crucial for organizations that rely on timely assistance for their ITSM needs.
- **Reviewers mention** that Ivanti Neurons for ITSM offers a robust **ticketing system** , which is highly rated for its ability to log customer tickets efficiently. Users find this feature essential for maintaining organized records and improving overall service delivery.
- **G2 reviewers note** that while BMC Helix Remedyforce has a higher score in **ease of setup** , Ivanti Neurons for ITSM has been reported to have a more complex setup process. This difference can impact how quickly teams can start using the software effectively.
- **Users highlight** that BMC Helix Remedyforce provides excellent **reporting and analytics** capabilities, with many praising its detailed incident reports and dashboards. This feature allows organizations to gain valuable insights into their IT operations, enhancing decision-making.



| | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 49 | 291 | 
| **Largest Market Segment** | Enterprise (55.6% of reviews) | Enterprise (53.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BMC Helix Remedyforce

**Not enough data**

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.4 (39 reviews) | 8.3 (218 reviews) | 
  | **Ease of Use** | 7.6 (40 reviews) | 7.7 (247 reviews) | 
  | **Ease of Setup** | 7.3 (24 reviews) | 7.0 (193 reviews) | 
  | **Ease of Admin** | 7.9 (25 reviews) | 7.4 (131 reviews) | 
  | **Quality of Support** | 8.4 (35 reviews) | 7.8 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (24 reviews) | 8.0 (128 reviews) | 
  | **Product Direction (% positive)** | 8.2 (38 reviews) | 7.9 (207 reviews) | 

---
## Pricing

### BMC Helix Remedyforce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | 8.9/10 | 23 |
| **Ivanti Neurons for ITSM** | 8.2/10 | 147 |

#### Administration

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | 9.1 (15 reviews) ✓ Verified | 8.2 (68 reviews) ✓ Verified | 
| **Asset Management** | 8.7 (15 reviews) ✓ Verified | 7.8 (69 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.9 (16 reviews) ✓ Verified | 7.4 (82 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | 9.1 (16 reviews) ✓ Verified | 8.8 (95 reviews) ✓ Verified | 
| **Incident Reports** | 9.3 (15 reviews) ✓ Verified | 8.2 (71 reviews) ✓ Verified | 
| **Process Workflow** | 8.9 (15 reviews) ✓ Verified | 8.3 (103 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | 9.1 (15 reviews) ✓ Verified | 7.8 (38 reviews) ✓ Verified | 
| **Administration Console** | 8.8 (15 reviews) ✓ Verified | 6.4 (29 reviews) ✓ Verified | 
| **Access Management** | 8.9 (15 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | 
| **Asset Management** | 9.1 (13 reviews) ✓ Verified | 8.6 (33 reviews) ✓ Verified | 
| **Policy Dictation** | 8.2 (13 reviews) | 7.3 (22 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | 9.4 (15 reviews) ✓ Verified | 9.5 (50 reviews) ✓ Verified | 
| **Performance Logging** | 8.8 (15 reviews) | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | 8.8 (15 reviews) ✓ Verified | 7.3 (17 reviews) ✓ Verified | 
| **Automation** | 8.8 (15 reviews) ✓ Verified | 9.2 (59 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (29 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC Helix Remedyforce** | 8.5/10 | 20 |
| **Ivanti Neurons for ITSM** | 7.5/10 | 112 |

#### Incident Management

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 8.7 (15 reviews) | 8.2 (91 reviews) | 
| **Ticket Prioritization** | 8.9 (15 reviews) | 8.3 (95 reviews) | 
| **Ticket Notifications** | 9.1 (13 reviews) | 8.1 (99 reviews) | 
| **Knowledge Base** | 8.9 (15 reviews) | 7.4 (88 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.7 (13 reviews) | 7.5 (82 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | 8.8 (17 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 8.4 (15 reviews) | 7.3 (78 reviews) | 
| **Surveys** | 8.2 (14 reviews) | 6.9 (68 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | 7.5 (12 reviews) | 6.1 (52 reviews) | 
| **Self Service** | 8.1 (15 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 8.6 (15 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 8.5 (14 reviews) | 7.4 (53 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)




---
## Reviewer Demographics

### By Company Size

| Segment | BMC Helix Remedyforce | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 11.1% | 15.2% | 
| **Mid-Market** | 33.3% | 31.2% | 
| **Enterprise** | 55.6% | 53.6% | 

### By Industry

#### BMC Helix Remedyforce

- **Information Technology and Services:** 34.8%
- **Computer Software:** 17.4%
- **Financial Services:** 6.5%
- **Airlines/Aviation:** 2.2%
- **Automotive:** 2.2%
- **Banking:** 2.2%
- **Computer Networking:** 2.2%
- **Construction:** 2.2%
- **Consumer Goods:** 2.2%
- **Education Management:** 2.2%
- **Other:** 26.1%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.7%
- **Hospital & Health Care:** 7.8%
- **Government Administration:** 6.6%
- **Computer Software:** 6.2%
- **Higher Education:** 5.4%
- **Education Management:** 5.4%
- **Banking:** 4.3%
- **Financial Services:** 3.1%
- **Retail:** 3.1%
- **Staffing and Recruiting:** 2.7%
- **Other:** 38.5%

---
## Alternatives

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---
## Top Discussions

### BMC Helix Remedyforce

No discussions available for this product.

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-helix-remedyforce-vs-ivanti-neurons-for-itsm)