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# BMC Helix Discovery vs ServiceNow IT Service Management Comparison - What are their main differences?

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BMC Helix DiscoveryServiceNow IT Service...[+ Add Product](#)

Pricing

**BMC Helix Discovery**
No pricing available

**ServiceNow IT Service Management**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**BMC Helix Discovery**
Not enough reviews yet

**ServiceNow IT Service Management**
5 months

Based on 20 responses

Return on Investment

**BMC Helix Discovery**
Not enough reviews yet

**ServiceNow IT Service Management**
13 months

Based on 18 responses

Perceived Cost

**BMC Helix Discovery**
$$$$$

**ServiceNow IT Service Management**
$$$$$

Average Discount

**BMC Helix Discovery**
Not enough reviews yet

**ServiceNow IT Service Management**
15%

 ![BMC Helix Discovery](https://images.g2crowd.com/uploads/product/hd_favicon/93e0099a30e38ac81d7a39b93a6300e9/bmc-helix-discovery.png "BMC Helix Discovery")

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

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**Pros & Cons**
from reviews

**BMC Helix Discovery**
Not enough data

**ServiceNow IT Service Management**
[
Ease of Use (168)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[
Incident Management (112)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[
Learning Curve (72)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[
Expensive (60)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews)

Integrations

**BMC Helix Discovery**
Not enough data

**ServiceNow IT Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image")

Accreditation Manager

](https://www.g2.com/products/accreditation-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image")

Aria

](https://www.g2.com/products/aria-aria/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image")

AWS Cloud Development Kit...

](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[
View all
](https://www.g2.com/products/servicenow-it-service-management/integrations)

Screenshots

**BMC Helix Discovery**
No screenshot available

**ServiceNow IT Service Management**
 ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png)

**Ratings**
from reviews

Meets Requirements

**BMC Helix Discovery**

8.6

8.643

**ServiceNow IT Service Management**

8.9

8.9939

Ease of Use

**BMC Helix Discovery**

8.8

8.844

**ServiceNow IT Service Management**

8.5

8.51,462

Ease of Setup

**BMC Helix Discovery**

8.3

8.322

**ServiceNow IT Service Management**

8.2

8.2791

Ease of Admin

**BMC Helix Discovery**

8.2

8.218

**ServiceNow IT Service Management**

8.6

8.6349

Quality of Support

**BMC Helix Discovery**

8.5

8.544

**ServiceNow IT Service Management**

8.6

8.61,070

Has the product been a good partner in doing business?

**BMC Helix Discovery**

8.5

8.518

**ServiceNow IT Service Management**

8.8

8.8344

Product Direction (% positive)

**BMC Helix Discovery**

8.9

8.942

**ServiceNow IT Service Management**

8.9

8.9935

**Features**
ratings from reviews

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

Not enough data

8.8

768

Administration

Change Management

Not enough data

9.2(won by default)

356

|

Verified

Asset Management

Not enough data

8.8(won by default)

265

|

Verified

Reports & Analytics

Not enough data

8.9(won by default)

336

|

Verified

Knowledge Management

Not enough data

9.0(won by default)

5

Task Management

Not enough data

9.4(won by default)

9

Service Request Management

Not enough data

9.9(won by default)

21

Configuration Management

Not enough data

8.3(won by default)

6

Ticket Management

Not enough data

9.5(won by default)

32

Workflow Management

Not enough data

8.6(won by default)

22

Problem Management

Not enough data

9.6(won by default)

14

Incident Management

Not enough data

9.8(won by default)

29

Support Ticket Management

Not enough data

9.7(won by default)

5

Knowledge Base Management

Not enough data

8.7(won by default)

5

IT Asset Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

Not enough data

9.4(won by default)

416

|

Verified

Incident Reports

Not enough data

9.3(won by default)

333

|

Verified

Process Workflow

Not enough data

9.1(won by default)

384

|

Verified

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

9.0(won by default)

334

|

Verified

Administration Console

Not enough data

8.6(won by default)

249

|

Verified

Asset Management

Not enough data

8.9(won by default)

246

|

Verified

Policy Dictation

Not enough data

8.4(won by default)

224

Access Management

Not enough data

8.8(won by default)

245

|

Verified

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

9.5(won by default)

439

|

Verified

Performance Logging

Not enough data

8.7(won by default)

228

Alerting

Not enough data

8.7(won by default)

236

|

Verified

Automation

Not enough data

9.1(won by default)

370

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

7.6(won by default)

56

Multi-step Planning

Not enough data

7.6(won by default)

48

Cross-system Integration

Not enough data

8.8(won by default)

144

Adaptive Learning

Not enough data

7.5(won by default)

47

Natural Language Interaction

Not enough data

7.5(won by default)

51

Proactive Assistance

Not enough data

7.3(won by default)

51

Decision Making

Not enough data

7.7(won by default)

52

Third-Party Integrations

Not enough data

8.1(won by default)

7

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

10.0(won by default)

5

Collaboration Tools

Not enough data

10.0(won by default)

6

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

9.1

10

Not enough data

Asset Inventory

Hardware Asset Inventory

9.7(won by default)

6

Not enough data

Software Asset Inventory

8.8(won by default)

8

Not enough data

Cloud Asset Inventory

9.4(won by default)

6

Not enough data

Mobile Asset Inventory

8.0(won by default)

5

Not enough data

Asset Discovery

9.3(won by default)

7

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - IT Asset Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Management

Central Dashboard

9.8(won by default)

7

Not enough data

Asset Policy Management

8.9(won by default)

6

Not enough data

Risk Management

8.9(won by default)

6

Not enough data

Integrations

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Requisition Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Maintenance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Additional Functionality

Cost Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

8.3

323

Monitoring

Constant Monitoring

Not enough data

8.9(won by default)

227

|

Verified

Timely Alerts

Not enough data

9.1(won by default)

245

|

Verified

TIcket Accuracy

Not enough data

9.1(won by default)

249

|

Verified

AI Monitoring

Not enough data

7.7(won by default)

33

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

Not enough data

9.2(won by default)

254

|

Verified

Standardization

Not enough data

9.1(won by default)

253

Lifecycle Visualization

Not enough data

8.7(won by default)

237

|

Verified

Generative AI

AI Text Generation

Not enough data

8.3(won by default)

108

AI Text Summarization

Not enough data

8.3(won by default)

126

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

7.3(won by default)

27

Multi-step Planning

Not enough data

7.4(won by default)

28

Cross-system Integration

Not enough data

8.0(won by default)

34

Adaptive Learning

Not enough data

7.6(won by default)

28

Natural Language Interaction

Not enough data

7.8(won by default)

27

Proactive Assistance

Not enough data

7.9(won by default)

30

Decision Making

Not enough data

7.9(won by default)

30

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

8.5

424

Incident Management

Automate Ticket Routing

Not enough data

9.1(won by default)

334

Ticket Prioritization

Not enough data

9.0(won by default)

329

Ticket Notifications

Not enough data

9.1(won by default)

336

Knowledge Base

Not enough data

8.8(won by default)

322

Knowledge Base/Ticket Integration

Not enough data

8.8(won by default)

307

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

8.8(won by default)

331

Time Tracking

Not enough data

8.8(won by default)

292

Surveys

Not enough data

8.5(won by default)

179

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

8.0(won by default)

240

Self Service

Not enough data

8.8(won by default)

308

Active Directory

Not enough data

8.5(won by default)

263

Multi-Channel Access

Not enough data

8.8(won by default)

167

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

8.2(won by default)

24

Multi-step Planning

Not enough data

8.2(won by default)

22

Cross-system Integration

Not enough data

8.7(won by default)

33

Adaptive Learning

Not enough data

8.0(won by default)

20

Natural Language Interaction

Not enough data

8.4(won by default)

18

Proactive Assistance

Not enough data

7.8(won by default)

20

Decision Making

Not enough data

7.9(won by default)

20

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Show 1 feature category with incomplete data

Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Widgets

Not enough data

Not enough data

Impact Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

License Management

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Data Mapping

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Relationship Mapping

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Data Aggregation and Publishing

Not enough data

Not enough data

Cost Tracking

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Lifecycle Management

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Configuration Automation

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

IT Cost Management

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

Sarbanes-Oxley Compliance

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![BMC Helix Discovery](https://images.g2crowd.com/uploads/product/hd_favicon/93e0099a30e38ac81d7a39b93a6300e9/bmc-helix-discovery.png "BMC Helix Discovery")](https://www.g2.com/products/bmc-helix-discovery/reviews)

BMC Helix Discovery

Small-Business(50 or fewer emp.)

11.9%

Mid-Market(51-1000 emp.)

50.8%

Enterprise(\> 1000 emp.)

37.3%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)

ServiceNow IT Service Management

Small-Business(50 or fewer emp.)

5.9%

Mid-Market(51-1000 emp.)

21.3%

Enterprise(\> 1000 emp.)

72.9%

Small-Business

(50 or fewer emp.)

11.9%

5.9%

Mid-Market

(51-1000 emp.)

50.8%

21.3%

Enterprise

(\> 1000 emp.)

37.3%

72.9%

Reviewers' Industry

[![BMC Helix Discovery](https://images.g2crowd.com/uploads/product/hd_favicon/93e0099a30e38ac81d7a39b93a6300e9/bmc-helix-discovery.png "BMC Helix Discovery")](https://www.g2.com/products/bmc-helix-discovery/reviews)
BMC Helix Discovery

Information Technology and Services

44.8%

Computer Software

12.1%

Telecommunications

10.3%

Higher Education

6.9%

Banking

5.2%

Other

20.7%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)
ServiceNow IT Service Management

Information Technology and Services

24.1%

Hospital & Health Care

7.2%

Computer Software

6.8%

Financial Services

6.0%

Computer & Network Security

3.6%

Other

52.5%

Alternatives

**BMC Helix Discovery Alternatives**

 ![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")

[
Device42, A Freshworks Company
](/products/device42-a-freshworks-company/reviews)

 ![Lansweeper](https://images.g2crowd.com/uploads/product/hd_favicon/bef45300ba837b949e0efed6a25ed429/lansweeper.svg "Lansweeper")

[
Lansweeper
](/products/lansweeper/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
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 ![ServiceNow IT Asset Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-asset-management.svg "ServiceNow IT Asset Management")

[
ServiceNow IT Asset Management
](/products/servicenow-it-asset-management/reviews)

**ServiceNow IT Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

## BMC Helix Discovery vs ServiceNow IT Service Management

When assessing the two solutions, reviewers found BMC Helix Discovery easier to use and set up. However, ServiceNow IT Service Management is easier to administer. Reviewers also preferred doing business with ServiceNow IT Service Management overall.

- Reviewers felt that ServiceNow IT Service Management meets the needs of their business better than BMC Helix Discovery.
- When comparing quality of ongoing product support, reviewers felt that ServiceNow IT Service Management is the preferred option.
- When assessing product direction, BMC Helix Discovery and ServiceNow IT Service Management received similar ratings from our reviewers.