Compare BMC Helix Discovery and NinjaOne 
At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Mid-Market (49.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix Discovery
Star Rating
(63)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC Helix DiscoveryNinjaOne
Star Rating
(3,708)4.7 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in user experience, with many praising its wide feature set and continuous improvements. Users appreciate the ease of installation on client endpoints and the ability to run scripts without needing to log onto those endpoints, making daily tasks more efficient.
- According to verified reviews, BMC Helix Discovery is noted for its user-friendly interface and fast deployment. Reviewers highlight its data modeling capabilities as a key feature, which helps businesses optimize resources and manage compliance effectively.
- Users say that NinjaOne's support quality is a standout feature, with many noting the ease of generating usage reports for project meetings. This functionality allows for better recommendations based on asset management information, enhancing overall project management.
- Reviewers mention that while BMC Helix Discovery offers a stable platform with quick upgrades, it may not always meet specific workflow needs as seamlessly as NinjaOne. Users have pointed out some configuration challenges that can arise during implementation.
- G2 reviewers highlight NinjaOne's high ratings in ease of use and setup, with many finding it intuitive and straightforward. This contrasts with BMC Helix Discovery, which, despite being user-friendly, has received mixed feedback regarding its setup process.
- According to recent user feedback, BMC Helix Discovery provides good technical support and competitive pricing, making it a viable option for mid-market businesses. However, NinjaOne's overall satisfaction ratings and recent review activity suggest it may be the more reliable choice for those seeking a robust IT asset management solution.
Pricing
Entry-Level Pricing
BMC Helix Discovery
No pricing availableNinjaOne
No pricing availableFree Trial
BMC Helix Discovery
No trial information availableNinjaOne
Free Trial is available
Ratings
Meets Requirements
8.7
39
9.0
3,519
Ease of Use
9.0
40
9.1
3,556
Ease of Setup
8.4
18
9.1
3,334
Ease of Admin
8.2
18
9.1
3,056
Quality of Support
8.6
40
9.1
3,378
Has the product been a good partner in doing business?
8.5
18
9.4
2,989
Product Direction (% positive)
8.8
38
9.7
3,475
Features by Category
Administration
Not enough data
8.2
657
Not enough data
8.7
691
Not enough data
8.2
689
Service Desk
Not enough data
8.1
684
Not enough data
7.9
655
Not enough data
7.7
634
Management
Not enough data
8.3
622
Not enough data
9.0
629
Not enough data
8.7
605
Not enough data
8.8
607
Not enough data
8.4
585
Functionality
Not enough data
7.6
620
Not enough data
8.5
613
Not enough data
8.9
645
Not enough data
8.9
661
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
173
Not enough data
6.8
171
Not enough data
6.9
169
Not enough data
6.7
170
Not enough data
6.7
169
Not enough data
6.7
167
Not enough data
6.8
166
Compatibility
Not enough data
8.8
331
Not enough data
8.1
291
Not enough data
8.3
301
Not enough data
8.2
279
Management
Not enough data
Feature Not Available
Not enough data
8.3
290
Not enough data
8.6
291
Not enough data
8.8
320
Not enough data
9.2
328
Compliance
Not enough data
8.7
291
Not enough data
8.4
278
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.3
65
Not enough data
7.2
63
Not enough data
7.6
64
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
64
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
339
Not enough data
9.0
366
Not enough data
8.5
345
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
350
Not enough data
8.6
342
Not enough data
8.3
327
Management
Not enough data
8.2
327
Not enough data
8.8
330
Not enough data
8.7
331
Agentic AI - Online Backup
Not enough data
7.6
75
Not enough data
7.3
72
Not enough data
7.3
73
Not enough data
7.3
71
Not enough data
7.4
72
Not enough data
7.3
72
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
2167
|
Verified
Not enough data
8.7
566
Not enough data
8.1
449
Monitoring and Management
Not enough data
9.3
2144
|
Verified
Not enough data
8.4
1869
Not enough data
8.7
1986
|
Verified
Not enough data
9.0
2169
|
Verified
Not enough data
8.3
476
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.5
469
Service Management
Not enough data
9.2
2077
|
Verified
Not enough data
8.1
451
Not enough data
7.3
484
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.3
480
Not enough data
7.0
462
Not enough data
7.2
464
Not enough data
6.9
453
Not enough data
6.8
453
Not enough data
6.9
454
Not enough data
7.0
450
Scope
Not enough data
8.7
413
Not enough data
8.8
428
Security
Not enough data
8.5
422
Not enough data
8.3
389
Not enough data
7.4
381
Management
Not enough data
8.8
411
Not enough data
8.7
409
Not enough data
8.7
398
Not enough data
8.7
400
Not enough data
7.8
371
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.3
168
Not enough data
7.1
167
Not enough data
7.3
167
Not enough data
7.1
164
Not enough data
7.0
164
Not enough data
7.2
166
Not enough data
7.1
167
Functionality
Not enough data
8.8
670
Not enough data
8.9
697
Not enough data
8.0
614
Not enough data
8.8
609
Monitoring - Network Monitoring
Not enough data
7.5
247
Not enough data
7.8
250
Not enough data
8.3
262
Management
Not enough data
8.2
569
Not enough data
8.2
583
Not enough data
7.6
536
Analytics - Network Monitoring
Not enough data
7.0
238
Not enough data
6.9
236
Security - Network Monitoring
Not enough data
7.7
241
Not enough data
7.2
238
Not enough data
7.1
238
Network Performance - Network Monitoring
Not enough data
6.9
239
Not enough data
7.4
243
AI Automation - Network Monitoring
Not enough data
6.4
228
Not enough data
6.3
228
Not enough data
6.4
227
Agentic AI - Network Monitoring
Not enough data
6.6
124
Not enough data
6.5
122
Not enough data
6.7
125
Not enough data
6.6
121
Not enough data
6.4
120
Not enough data
6.6
121
Not enough data
6.4
122
Monitoring
Not enough data
9.3
560
|
Verified
Not enough data
9.2
557
|
Verified
Not enough data
8.5
506
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
497
Not enough data
8.6
507
|
Verified
Not enough data
8.5
487
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
94
Not enough data
7.7
93
Not enough data
7.2
93
Not enough data
7.2
93
Not enough data
7.3
92
Not enough data
7.5
91
Asset Inventory
9.7
5
9.0
1153
9.3
5
8.8
1139
Not enough data
7.7
1019
Not enough data
Feature Not Available
9.0
5
8.2
1055
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.4
228
Not enough data
7.2
223
Not enough data
7.4
220
Not enough data
7.1
217
Not enough data
7.1
216
Not enough data
7.1
221
Not enough data
7.0
218
Management
9.7
5
9.1
1116
9.3
5
8.7
1038
8.7
5
8.1
996
Not enough data
8.2
1048
Administration
Not enough data
9.2
1629
Not enough data
8.7
1554
Not enough data
7.8
1416
Not enough data
9.2
1634
Not enough data
8.9
1497
Not enough data
8.8
1546
Maintenance
Not enough data
9.2
1620
Not enough data
7.7
1326
Communication
Not enough data
7.9
1396
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.2
1300
Security
Not enough data
8.3
1345
Not enough data
8.4
1377
Device Support
Not enough data
7.6
1352
Not enough data
8.4
1429
Not enough data
8.4
1412
Performance
Not enough data
8.2
1500
Functionality
Not enough data
8.8
324
Not enough data
7.9
291
Not enough data
8.1
296
Not enough data
8.6
313
Performance
Not enough data
8.7
317
Not enough data
8.5
302
Not enough data
Feature Not Available
Not enough data
8.6
304
Agentic AI - PC Backup
Not enough data
7.1
88
Not enough data
7.1
88
Not enough data
6.9
87
Not enough data
7.0
87
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
221
Not enough data
8.3
219
Not enough data
8.7
221
Operations - IT Documentation
Not enough data
8.4
221
Not enough data
8.8
228
Not enough data
8.4
223
Generative AI - Autonomous Endpoint Management
Not enough data
7.0
64
Not enough data
7.2
65
Not enough data
7.1
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.7
92
Not enough data
8.1
72
Not enough data
7.8
67
Not enough data
8.8
83
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
442
Operating System
Not enough data
9.2
528
Not enough data
8.1
502
Not enough data
8.3
478
Management
Not enough data
8.6
486
Not enough data
8.2
448
Not enough data
8.2
445
Not enough data
8.1
437
Not enough data
8.3
449
Security
Not enough data
8.5
457
Not enough data
8.6
465
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
143
Not enough data
7.6
140
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
137
Not enough data
7.6
139
Not enough data
7.6
136
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.1
727
Platform
Not enough data
7.8
699
Not enough data
9.1
788
Not enough data
8.2
681
Not enough data
8.5
737
Not enough data
8.3
707
Security
Not enough data
8.7
743
Not enough data
9.2
814
Not enough data
7.6
673
Not enough data
8.7
712
Not enough data
8.2
681
Agentic AI - Enterprise IT Management
Not enough data
7.4
163
Not enough data
7.2
153
Not enough data
7.3
156
Not enough data
7.0
152
Not enough data
7.0
151
Not enough data
6.9
151
Not enough data
7.0
150
Categories
Categories
Shared Categories
BMC Helix Discovery and NinjaOne are categorized as IT Asset Management
Unique Categories
BMC Helix Discovery has no unique categories
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), Remote Support, PC Backup, Online Backup, Server Backup, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
BMC Helix Discovery
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.6%
Computer Software
13.0%
Telecommunications
11.1%
Higher Education
7.4%
Banking
5.6%
Other
20.4%
Information Technology and Services
26.7%
Computer & Network Security
13.0%
Hospital & Health Care
4.0%
Manufacturing
3.7%
Computer Software
2.9%
Other
49.6%
Alternatives
Discussions
BMC Helix Discovery has no discussions with answers
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
TF
All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed...Read more
What is NinjaOne (formerly NinjaRMM) used for?
2 Comments
RS
It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard.Read more
Does NinjaRMM hold weight against other RMM in other opinions?
2 Comments
IJ
Yes it is, it’s very innovative and their team is always working towards improving their softwareRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
