# BMC FootPrints vs ServiceNow IT Service Management Comparison --- ## AI Generated Summary - **G2 reviewers report** that ServiceNow IT Service Management excels in **automation and integration** , with users praising its seamless ticket routing and deep integration with the CMDB. This centralizes all active incidents into a single interface, making it easier to manage complex user requests. - **Users say** that BMC FootPrints offers a high level of **configurability** , allowing teams to create various categories and group teams effectively. This flexibility is appreciated, especially for organizations with unique workflow needs. - **Reviewers mention** that ServiceNow's reporting capabilities are a standout feature, with easy customization and integration options. Users find it beneficial for designing dashboards based on SLA and OLA standards, enhancing their operational oversight. - **According to verified reviews** , BMC FootPrints is noted for its **convenience** in tracking IT support requests from any location, which is particularly useful for educational institutions where users can easily open IT-related issues for students. - **G2 reviewers highlight** that ServiceNow IT Service Management has a significantly higher overall satisfaction score, reflecting its strong market presence and user trust. This is evident in the volume of recent reviews, with 640 compared to FootPrints' single review in the last 90 days. - **Users express concerns** about BMC FootPrints' **ease of use** and setup, with some mentioning challenges in matching specific workflow needs. In contrast, ServiceNow is frequently praised for its intuitive onboarding process, making it easier for teams to get started quickly. | | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Star Rating** | 3.5 out of 5 | 4.5 out of 5 | | **Total Reviews** | 57 | 1,917 | | **Largest Market Segment** | Enterprise (57.9% of reviews) | Enterprise (73.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### BMC FootPrints **Not enough data** ### ServiceNow IT Service Management Pros: - Ease of Use (168 reviews) - Incident Management (112 reviews) Cons: - Learning Curve (72 reviews) - Expensive (60 reviews) --- ## Ratings Comparison | Rating | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Meets Requirements** | 7.4 (52 reviews) | 8.9 (923 reviews) | | **Ease of Use** | 6.9 (51 reviews) | 8.5 (1391 reviews) | | **Ease of Setup** | 6.8 (21 reviews) | 8.2 (772 reviews) | | **Ease of Admin** | 6.7 (19 reviews) | 8.6 (338 reviews) | | **Quality of Support** | 7.7 (40 reviews) | 8.6 (1010 reviews) | | **Has the product been a good partner in doing business?** | 8.1 (18 reviews) | 8.8 (333 reviews) | | **Product Direction (% positive)** | 4.7 (51 reviews) | 8.9 (923 reviews) | --- ## Pricing ### BMC FootPrints #### Entry-Level Pricing No pricing available #### Free Trial No information available ### ServiceNow IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | 7.1/10 | 9 | | **ServiceNow IT Service Management** | 8.5/10 | 685 | #### Administration | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Change Management** | 5.6 (6 reviews) ✓ Verified | 9.2 (335 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.8 (259 reviews) ✓ Verified | | **Reports & Analytics** | 6.4 (7 reviews) ✓ Verified | 8.8 (324 reviews) ✓ Verified | #### Service Desk | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Help Desk** | 8.1 (9 reviews) ✓ Verified | 9.4 (407 reviews) ✓ Verified | | **Incident Reports** | 7.5 (8 reviews) ✓ Verified | 9.3 (327 reviews) ✓ Verified | | **Process Workflow** | 6.5 (8 reviews) ✓ Verified | 9.1 (376 reviews) ✓ Verified | #### Management | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Reporting** | Not enough data | 8.9 (324 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.7 (246 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.8 (244 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.9 (241 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.4 (221 reviews) | #### Functionality | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Ticketing System** | 8.7 (5 reviews) ✓ Verified | 9.5 (421 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.7 (229 reviews) | | **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | | **Automation** | Not enough data | 9.1 (351 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | | **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (141 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | | **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | | **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | | **Decision Making** | Not enough data | 7.6 (51 reviews) | ### Incident Management | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **ServiceNow IT Service Management** | 8.2/10 | 313 | #### Monitoring | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Constant Monitoring** | Not enough data | 8.9 (226 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 9.1 (242 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 7.6 (32 reviews) | #### Management Tools | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Ticket Assignment** | Not enough data | 9.2 (253 reviews) ✓ Verified | | **Standardization** | Not enough data | 9.1 (253 reviews) | | **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | #### Generative AI | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (107 reviews) | | **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | #### Agentic AI - Incident Management | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | | **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | | **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | | **Decision Making** | Not enough data | 7.8 (29 reviews) | ### Service Desk | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | 7.7/10 | 29 | | **ServiceNow IT Service Management** | 8.5/10 | 407 | #### Incident Management | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Automate Ticket Routing** | 8.2 (28 reviews) | 9.0 (333 reviews) | | **Ticket Prioritization** | 8.3 (26 reviews) | 9.0 (327 reviews) | | **Ticket Notifications** | 8.4 (28 reviews) | 9.1 (333 reviews) | | **Knowledge Base** | 7.9 (22 reviews) | 8.8 (320 reviews) | | **Knowledge Base/Ticket Integration** | 7.9 (20 reviews) | 8.8 (305 reviews) | #### Reporting | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Dashboards** | 7.8 (27 reviews) | 8.8 (329 reviews) | | **Time Tracking** | 8.3 (22 reviews) | 8.8 (291 reviews) | | **Surveys** | 7.1 (17 reviews) | 8.5 (178 reviews) | #### Access & Usability | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Mobile** | 5.3 (12 reviews) | 8.0 (240 reviews) | | **Self Service** | 8.0 (23 reviews) | 8.8 (305 reviews) | | **Active Directory** | 8.4 (21 reviews) | 8.5 (263 reviews) | | **Multi-Channel Access** | 7.2 (17 reviews) | 8.8 (167 reviews) | #### Agentic AI - Service Desk | Feature | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | | **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | | **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | | **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | | **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | | **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | | **Decision Making** | Not enough data | 7.9 (20 reviews) | --- ## Categories **Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to ServiceNow IT Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management) --- ## Reviewer Demographics ### By Company Size | Segment | BMC FootPrints | ServiceNow IT Service Management | |---|---|---| | **Small-Business** | 5.3% | 5.8% | | **Mid-Market** | 36.8% | 21.1% | | **Enterprise** | 57.9% | 73.1% | ### By Industry #### BMC FootPrints - **Higher Education:** 28.1% - **Law Practice:** 19.3% - **Information Technology and Services:** 14.0% - **Hospital & Health Care:** 7.0% - **Education Management:** 5.3% - **Computer Software:** 3.5% - **Legal Services:** 3.5% - **Banking:** 1.8% - **Broadcast Media:** 1.8% - **Government Administration:** 1.8% - **Other:** 14.0% #### ServiceNow IT Service Management - **Information Technology and Services:** 24.3% - **Hospital & Health Care:** 7.4% - **Computer Software:** 6.8% - **Financial Services:** 5.8% - **Insurance:** 3.5% - **Computer & Network Security:** 3.5% - **Higher Education:** 3.1% - **Banking:** 2.8% - **Manufacturing:** 2.4% - **Retail:** 2.3% - **Other:** 38.0% --- ## Alternatives ### Alternatives to BMC FootPrints - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) ### Alternatives to ServiceNow IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1343 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4987 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (285 reviews) - [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews) --- ## Top Discussions ### BMC FootPrints No discussions available for this product. ### ServiceNow IT Service Management - Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...." - Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments > **Top comment:** "Industries used in Healthcare Financial services Government Manufacturing Telecommunications Education Platform can also be used for..." - Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..." - Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL: It allows us to develop an evident capability model that coordinates with enterprise..." - Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-footprints-vs-servicenow-it-service-management)