# BMC FootPrints vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow IT Service Management excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BMC FootPrints. Users appreciate its ability to streamline incident, problem, change, and request management into a single control plane, making it easier to manage everything in one place.
- **Users say** that BMC FootPrints offers a high level of configurability, allowing teams to create various categories and group teams effectively. This flexibility is highlighted by users who find it convenient to track IT support requests from any location, although some mention that it can struggle to meet specific workflow needs.
- **Reviewers mention** that ServiceNow provides a more efficient resolution process, with features that centralize support requests. This capability is particularly valued by users who prioritize consistency in ticket management, ensuring that issues are directed to the right place without the need for instant resolution.
- **According to verified reviews** , BMC FootPrints users appreciate the ease of opening IT-related issues, especially for educational purposes. However, they also note challenges with the platform's overall usability, which is reflected in its lower ratings for ease of use and setup compared to ServiceNow.
- **G2 reviewers highlight** that ServiceNow's quality of support is consistently rated higher, with users praising the responsiveness and effectiveness of the support team. In contrast, while BMC FootPrints has its strengths, users report a less favorable experience in this area.
- **Users report** that ServiceNow's robust reporting and analytics features significantly enhance decision-making processes, with many finding the dashboards intuitive and informative. BMC FootPrints, while functional, does not match the depth of analytics that ServiceNow offers, which can limit insights for users looking to optimize their IT service management.



| | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 3.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 57 | 1,924 | 
| **Largest Market Segment** | Enterprise (57.9% of reviews) | Enterprise (73.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BMC FootPrints

**Not enough data**

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 7.4 (52 reviews) | 8.9 (923 reviews) | 
  | **Ease of Use** | 6.9 (51 reviews) | 8.5 (1395 reviews) | 
  | **Ease of Setup** | 6.8 (21 reviews) | 8.2 (772 reviews) | 
  | **Ease of Admin** | 6.7 (19 reviews) | 8.6 (338 reviews) | 
  | **Quality of Support** | 7.7 (40 reviews) | 8.6 (1014 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (18 reviews) | 8.8 (333 reviews) | 
  | **Product Direction (% positive)** | 4.7 (51 reviews) | 8.9 (923 reviews) | 

---
## Pricing

### BMC FootPrints

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | 7.1/10 | 9 |
| **ServiceNow IT Service Management** | 8.5/10 | 691 |

#### Administration

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | 5.6 (6 reviews) ✓ Verified | 9.2 (337 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.8 (259 reviews) ✓ Verified | 
| **Reports & Analytics** | 6.4 (7 reviews) ✓ Verified | 8.8 (326 reviews) ✓ Verified | 

#### Service Desk

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | 8.1 (9 reviews) ✓ Verified | 9.4 (408 reviews) ✓ Verified | 
| **Incident Reports** | 7.5 (8 reviews) ✓ Verified | 9.3 (326 reviews) ✓ Verified | 
| **Process Workflow** | 6.5 (8 reviews) ✓ Verified | 9.1 (377 reviews) ✓ Verified | 

#### Management

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (326 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (245 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.8 (243 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (241 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.4 (221 reviews) | 

#### Functionality

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | 8.7 (5 reviews) ✓ Verified | 9.5 (422 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.7 (229 reviews) | 
| **Alerting** | Not enough data | 8.7 (233 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (351 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (55 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (141 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.2/10 | 312 |

#### Monitoring

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.1 (241 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.6 (32 reviews) | 

#### Management Tools

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (252 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.7 (236 reviews) ✓ Verified | 

#### Generative AI

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | 7.7/10 | 29 |
| **ServiceNow IT Service Management** | 8.5/10 | 406 |

#### Incident Management

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (28 reviews) | 9.0 (332 reviews) | 
| **Ticket Prioritization** | 8.3 (26 reviews) | 9.0 (326 reviews) | 
| **Ticket Notifications** | 8.4 (28 reviews) | 9.1 (333 reviews) | 
| **Knowledge Base** | 7.9 (22 reviews) | 8.8 (320 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.9 (20 reviews) | 8.8 (305 reviews) | 

#### Reporting

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | 7.8 (27 reviews) | 8.8 (329 reviews) | 
| **Time Tracking** | 8.3 (22 reviews) | 8.8 (290 reviews) | 
| **Surveys** | 7.1 (17 reviews) | 8.5 (178 reviews) | 

#### Access & Usability

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | 5.3 (12 reviews) | 8.0 (240 reviews) | 
| **Self Service** | 8.0 (23 reviews) | 8.8 (304 reviews) | 
| **Active Directory** | 8.4 (21 reviews) | 8.5 (263 reviews) | 
| **Multi-Channel Access** | 7.2 (17 reviews) | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)


**Unique to ServiceNow IT Service Management (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)


---
## Reviewer Demographics

### By Company Size

| Segment | BMC FootPrints | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 5.3% | 5.8% | 
| **Mid-Market** | 36.8% | 21.1% | 
| **Enterprise** | 57.9% | 73.1% | 

### By Industry

#### BMC FootPrints

- **Higher Education:** 28.1%
- **Law Practice:** 19.3%
- **Information Technology and Services:** 14.0%
- **Hospital & Health Care:** 7.0%
- **Education Management:** 5.3%
- **Computer Software:** 3.5%
- **Legal Services:** 3.5%
- **Banking:** 1.8%
- **Broadcast Media:** 1.8%
- **Government Administration:** 1.8%
- **Other:** 14.0%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.3%
- **Hospital & Health Care:** 7.4%
- **Computer Software:** 6.7%
- **Financial Services:** 5.7%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.5%
- **Higher Education:** 3.2%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Consulting:** 2.3%
- **Other:** 38.0%

---
## Alternatives

### Alternatives to BMC FootPrints

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4990 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (285 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews)

---
## Top Discussions

### BMC FootPrints

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-footprints-vs-servicenow-it-service-management)