Skip to Navigation
Skip to Navigation
G2 - Business Software Reviews
Search software
Software
Expand/Collapse Software
AI Agents
Services
Expand/Collapse Services
G2 for Business
Expand/Collapse vendor
For Marketers
Enhance your G2 profile and reach in-market buyers
For Sales
Find, engage, and convert in-market buyers
For Services
Reach companies that need you, when they’re ready to buy
For Investments
Gain access to real-time software trends
For Developers
Use our Developer Portal to test API data
Deals
Leave a Review
Join or Log In
Search
Search Software and Services
Expand/Collapse
Home
...
IT Service Management Tools
Footprints Service Desk
SAP Solution Manager
Footprints Service Desk-vs-SAP Solution Manager
Compare BMC FootPrints and SAP Solution Manager
Social Share Options
All Categories
IT Service Management (ITSM) Tools
All Reviewers
Small-Business Reviewers
Mid-Market Reviewers
Large Enterprise Reviewers
Save to Research Board
Featured Products
Sponsored
SysAid
4.5/5
(740)
Visit Website
Sponsored
Mint Service Desk
4.8/5
(16)
Visit Website
Sponsored
ManageEngine ServiceDesk Plus
4.2/5
(245)
Visit Website
At a Glance
Pricing
Ratings
Features
Reviews
Alternatives
Discussions
Add Product
BMC FootPrints
(56)
3.5
out of
5
BMC FootPrints
By
BMC Helix
SAP Solution Manager
(15)
3.9
out of
5
SAP Solution Manager
By
SAP
At a Glance
Star Rating
(56)
3.5
out of
5
(15)
3.9
out of
5
Market Segments
Enterprise (57.1% of reviews)
Information
Enterprise (63.6% of reviews)
Information
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)
3.5
out of
5
Market Segments
Enterprise (57.1% of reviews)
Information
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrints
SAP Solution Manager
Star Rating
(15)
3.9
out of
5
Market Segments
Enterprise (63.6% of reviews)
Information
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution Manager
BMC FootPrints vs SAP Solution Manager
Reviewers felt that SAP Solution Manager meets the needs of their business better than BMC FootPrints.
When comparing quality of ongoing product support, reviewers felt that BMC FootPrints is the preferred option.
For feature updates and roadmaps, our reviewers preferred the direction of SAP Solution Manager over BMC FootPrints.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing available
SAP Solution Manager
No pricing available
Free Trial
BMC FootPrints
No trial information available
SAP Solution Manager
No trial information available
Ratings
Meets Requirements
7.4
51
8.5
10
Ease of Use
6.9
50
6.7
10
Ease of Setup
6.7
20
Not enough data
Ease of Admin
6.7
19
Not enough data
Quality of Support
7.7
39
7.0
10
Has the product been a good partner in doing business?
8.1
18
Not enough data
Product Direction (% positive)
4.7
51
10.0
9
Features by Category
IT Service Management (ITSM) Tools
Hide 22 Features
Show 22 Features
6.8
8
8.1
12
Administration
Change Management
5.6
6
|
Verified
8.7
(won by 3.1)
9
|
Verified
Asset Management
Not enough data
7.5
(won by default)
8
|
Verified
Reports & Analytics
6.4
7
|
Verified
8.5
(won by 2.1)
8
|
Verified
Service Desk
Help Desk
7.9
(won by 0.8)
8
|
Verified
7.1
7
|
Verified
Incident Reports
7.5
8
|
Verified
7.6
(won by 0.1)
7
|
Verified
Process Workflow
6.5
8
|
Verified
8.3
(won by 1.8)
8
|
Verified
Management
Reporting
Not enough data
Not enough data
Administration Console
Not enough data
Not enough data
Access Management
Not enough data
Not enough data
Asset Management
Not enough data
Not enough data
Policy Dictation
Not enough data
Not enough data
Functionality
Ticketing System
Not enough data
Not enough data
Performance Logging
Not enough data
Not enough data
Alerting
Not enough data
9.0
(won by default)
5
|
Verified
Automation
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Autonomous Task Execution
Not enough data
Not enough data
Multi-step Planning
Not enough data
Not enough data
Cross-system Integration
Not enough data
Not enough data
Adaptive Learning
Not enough data
Not enough data
Natural Language Interaction
Not enough data
Not enough data
Proactive Assistance
Not enough data
Not enough data
Decision Making
Not enough data
Not enough data
Service Desk
Hide 19 Features
Show 19 Features
7.7
29
Not enough data
Incident Management
Automate Ticket Routing
8.2
(won by default)
28
Not enough data
Ticket Prioritization
8.3
(won by default)
26
Not enough data
Ticket Notifications
8.4
(won by default)
28
Not enough data
Knowledge Base
7.9
(won by default)
22
Not enough data
Knowledge Base/Ticket Integration
7.9
(won by default)
20
Not enough data
Reporting
Dashboards
7.8
(won by default)
27
Not enough data
Time Tracking
8.3
(won by default)
22
Not enough data
Surveys
7.1
(won by default)
17
Not enough data
Access & Usability
Mobile
5.3
(won by default)
12
Not enough data
Self Service
8.0
(won by default)
23
Not enough data
Active Directory
8.4
(won by default)
21
Not enough data
Multi-Channel Access
7.2
(won by default)
17
Not enough data
Agentic AI - Service Desk
Autonomous Task Execution
Not enough data
Not enough data
Multi-step Planning
Not enough data
Not enough data
Cross-system Integration
Not enough data
Not enough data
Adaptive Learning
Not enough data
Not enough data
Natural Language Interaction
Not enough data
Not enough data
Proactive Assistance
Not enough data
Not enough data
Decision Making
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints
SAP Solution Manager
BMC FootPrints and SAP Solution Manager are categorized as
IT Service Management (ITSM) Tools
Unique Categories
BMC FootPrints is categorized as
Service Desk
SAP Solution Manager has no unique categories
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business
(50 or fewer emp.)
5.4%
Mid-Market
(51-1000 emp.)
37.5%
Enterprise
(> 1000 emp.)
57.1%
SAP Solution Manager
Small-Business
(50 or fewer emp.)
9.1%
Mid-Market
(51-1000 emp.)
27.3%
Enterprise
(> 1000 emp.)
63.6%
Small-Business
(50 or fewer emp.)
5.4%
9.1%
Mid-Market
(51-1000 emp.)
37.5%
27.3%
Enterprise
(> 1000 emp.)
57.1%
63.6%
Reviewers' Industry
BMC FootPrints
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
SAP Solution Manager
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Alternatives
BMC FootPrints Alternatives
Jira Service Management
Add Jira Service Management
OpenText Service Management...
Add OpenText Service Management Automation X (SMAX)
Clarity SM
Add CA Service Desk Manager
SysAid
Add SysAid
See all alternatives
SAP Solution Manager Alternatives
ServiceNow IT Service...
Add ServiceNow IT Service Management
Jira Service Management
Add Jira Service Management
Freshservice
Add Freshservice
BMC Helix ITSM
Add BMC Helix ITSM
See all alternatives
Discussions
BMC FootPrints Discussions
BMC FootPrints has no discussions with answers
See all discussions
SAP Solution Manager Discussions
SAP Solution Manager has no discussions with answers
See all discussions
Ask Footprints Service Desk a Question
Contact Footprints Service Desk
Ask SAP Solution Manager a Question
Contact SAP Solution Manager
Spotlight Categories
Operational Risk Management Software
Virtual Data Room Software
Corporate Learning Management Systems
Network Monitoring Software
At a Glance
Pricing
Ratings
Features
Reviews
Alternatives
Discussions
Add Product
BMC FootPrints
SAP Solution Manager
Hunting for software
insights
?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
G2 - Business Software Reviews
Create an account
Already have an account?
Log in
G2 - Business Software Reviews
Create an account
Already have an account?
Log in
or continue with
LinkedIn
Google
Google
By proceeding, you agree to our
Terms of Use
and
Privacy Policy
Add more products
Search for Software and Services
Suggested Products
Jira Service Management
(964)
4.3
out of
5
Add
OpenText Service Management Automation X (SMAX)
(72)
4.2
out of
5
Add
BMC Helix ITSM
(291)
3.7
out of
5
Add
CA Service Desk Manager
(20)
4.2
out of
5
Add
ServiceNow IT Service Management
(1,235)
4.4
out of
5
Add