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Compare BMC FootPrints and SAP Solution Manager 
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At a Glance
Market Segments
Enterprise (57.1% of reviews)
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsSAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BMC FootPrints excels in its ticketing system, particularly with features like "Automate Ticket Routing" and "Ticket Prioritization," which received high scores of 8.2 and 8.3 respectively, making it a strong choice for organizations focused on efficient incident management.
- Reviewers mention that SAP Solution Manager shines in "Change Management" with a score of 8.7, indicating a robust capability for managing changes within IT environments, which is crucial for enterprise-level organizations.
- G2 users highlight that BMC FootPrints has a solid "Knowledge Base" integration with a score of 7.9, allowing for better self-service options, while SAP Solution Manager's overall ease of use is slightly lower at 6.7, suggesting a steeper learning curve for new users.
- Users on G2 report that SAP Solution Manager offers superior "Reports & Analytics" features, scoring 8.5, which is essential for organizations needing detailed insights into their IT operations, compared to BMC FootPrints' score of 6.4 in this area.
- Reviewers say that BMC FootPrints provides a more user-friendly "Self Service" portal with a score of 8.0, which enhances user experience, while SAP Solution Manager's mobile access is rated lower at 5.3, indicating potential limitations for users on the go.
- Users report that while BMC FootPrints has a decent "Help Desk" rating of 7.9, SAP Solution Manager's "Process Workflow" capabilities are rated higher at 8.3, suggesting that it may offer more advanced workflow management features that can benefit larger enterprises.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableSAP Solution Manager
No pricing availableFree Trial
BMC FootPrints
No trial information availableSAP Solution Manager
No trial information availableRatings
Meets Requirements
7.4
51
8.5
10
Ease of Use
6.9
50
6.7
10
Ease of Setup
6.7
20
Not enough data
Ease of Admin
6.7
19
Not enough data
Quality of Support
7.7
39
7.0
10
Has the product been a good partner in doing business?
8.1
18
Not enough data
Product Direction (% positive)
4.7
51
10.0
9
Features by Category
Administration
5.6
6
|
Verified
8.7
9
|
Verified
Not enough data
7.5
8
|
Verified
6.4
7
|
Verified
8.5
8
|
Verified
Service Desk
7.9
8
|
Verified
7.1
7
|
Verified
7.5
8
|
Verified
7.6
7
|
Verified
6.5
8
|
Verified
8.3
8
|
Verified
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
28
Not enough data
8.3
26
Not enough data
8.4
28
Not enough data
7.9
22
Not enough data
7.9
20
Not enough data
Reporting
7.8
27
Not enough data
8.3
22
Not enough data
7.1
17
Not enough data
Access & Usability
5.3
12
Not enough data
8.0
23
Not enough data
8.4
21
Not enough data
7.2
17
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints and SAP Solution Manager are categorized as IT Service Management (ITSM) Tools
Unique Categories
BMC FootPrints is categorized as Service Desk
SAP Solution Manager has no unique categories
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
SAP Solution Manager has no discussions with answers
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