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Compare BMC FootPrints and OTRS 
At a Glance
Market Segments
Enterprise (57.1% of reviews)
Enterprise (59.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsOTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSBMC FootPrints vs OTRS
When assessing the two solutions, reviewers found OTRS easier to use, set up, and administer. However, reviewers preferred doing business with BMC FootPrints overall.
- Reviewers felt that OTRS meets the needs of their business better than BMC FootPrints.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of OTRS over BMC FootPrints.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableOTRS
No pricing availableFree Trial
BMC FootPrints
No trial information availableOTRS
No trial information availableRatings
Meets Requirements
7.4
51
9.2
33
Ease of Use
6.9
50
9.1
33
Ease of Setup
6.7
20
7.9
8
Ease of Admin
6.7
19
6.9
7
Quality of Support
7.7
39
9.0
28
Has the product been a good partner in doing business?
8.1
18
6.7
6
Product Direction (% positive)
4.7
51
7.1
32
Features by Category
Ticket and Case Management
Not enough data
9.1
27
|
Verified
Not enough data
8.8
27
|
Verified
Not enough data
8.9
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
23
|
Verified
Not enough data
8.7
25
Not enough data
8.8
27
|
Verified
Not enough data
8.5
18
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
19
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.5
16
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
15
|
Verified
Platform
Not enough data
Feature Not Available
Not enough data
6.7
8
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
8.6
23
|
Verified
Administration
5.6
6
|
Verified
9.3
21
|
Verified
Not enough data
9.1
19
|
Verified
6.4
7
|
Verified
9.3
20
|
Verified
Service Desk
7.9
8
|
Verified
9.3
20
|
Verified
7.5
8
|
Verified
9.0
21
|
Verified
6.5
8
|
Verified
9.1
20
|
Verified
Management
Not enough data
8.5
13
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
9.3
10
Functionality
Not enough data
9.2
14
|
Verified
Not enough data
8.1
14
Not enough data
8.8
14
|
Verified
Not enough data
9.4
11
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
28
Not enough data
8.3
26
Not enough data
8.4
28
Not enough data
7.9
22
Not enough data
7.9
20
Not enough data
Reporting
7.8
27
Not enough data
8.3
22
Not enough data
7.1
17
Not enough data
Access & Usability
5.3
12
Not enough data
8.0
23
Not enough data
8.4
21
Not enough data
7.2
17
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints and OTRS are categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Internet
5.4%
Other
40.5%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
OTRS has no discussions with answers
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