# BMC FootPrints vs LogMeIn Resolve Comparison | | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Star Rating** | 3.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 57 | 467 | | **Largest Market Segment** | Enterprise (57.9% of reviews) | Mid-Market (42.7% of reviews) | | **Entry Level Price** | No pricing available | $29.00 25 endpoints; unlimited agents | --- ## Top Pros & Cons ### BMC FootPrints **Not enough data** ### LogMeIn Resolve Pros: - Ease of Use (54 reviews) - Remote Control (29 reviews) Cons: - Remote Access Issues (13 reviews) - Expensive (12 reviews) --- ## Ratings Comparison | Rating | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Meets Requirements** | 7.4 (52 reviews) | 9.0 (374 reviews) | | **Ease of Use** | 6.9 (51 reviews) | 9.0 (375 reviews) | | **Ease of Setup** | 6.8 (21 reviews) | 8.8 (207 reviews) | | **Ease of Admin** | 6.7 (19 reviews) | 8.8 (180 reviews) | | **Quality of Support** | 7.7 (40 reviews) | 8.7 (324 reviews) | | **Has the product been a good partner in doing business?** | 8.1 (18 reviews) | 8.7 (168 reviews) | | **Product Direction (% positive)** | 4.7 (51 reviews) | 8.0 (360 reviews) | --- ## Pricing ### BMC FootPrints #### Entry-Level Pricing No pricing available #### Free Trial No information available ### LogMeIn Resolve #### Entry-Level Pricing Plan: Starter Price: $29.00 25 endpoints; unlimited agents Description: Secure unattended access of managed Windows, Mac, and Android devices. Key Features: - Unattended Remote Access - AI-Enhanced Knowledge Base - Terminal Access [Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | 7.1/10 | 9 | | **LogMeIn Resolve** | N/A | N/A | #### Administration | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Change Management** | 5.6 (6 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Reports & Analytics** | 6.4 (7 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Help Desk** | 8.1 (9 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 7.5 (8 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 6.5 (8 reviews) ✓ Verified | Not enough data | #### Management | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Reporting** | Not enough data | Not enough data | | **Administration Console** | Not enough data | Not enough data | | **Access Management** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **Policy Dictation** | Not enough data | Not enough data | #### Functionality | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Ticketing System** | 8.7 (5 reviews) ✓ Verified | Not enough data | | **Performance Logging** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **LogMeIn Resolve** | 9.1/10 | 36 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Device Management** | Not enough data | 9.3 (23 reviews) | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Remote Monitoring** | Not enough data | 9.4 (25 reviews) | | **Asset Tracking** | Not enough data | 9.1 (20 reviews) | | **Application Deployment** | Not enough data | 8.7 (21 reviews) | | **Patch Management** | Not enough data | 8.3 (22 reviews) | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Remote Access** | Not enough data | 9.6 (31 reviews) | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### Scope | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | Not enough data | Not enough data | #### Security | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **LogMeIn Resolve** | 8.6/10 | 94 | #### Administration | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Screen Sharing** | Not enough data | 9.2 (85 reviews) | | **File Sharing** | Not enough data | 9.0 (77 reviews) | | **Session Recording** | Not enough data | 8.9 (64 reviews) | | **Unattended Remote Access** | Not enough data | 8.9 (70 reviews) | | **Multi - Session Handling** | Not enough data | 8.6 (68 reviews) | | **Multi-Monitor Support** | Not enough data | 8.5 (70 reviews) | #### Maintenance | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Remote Reboot** | Not enough data | 8.9 (71 reviews) | | **Remote Printing** | Not enough data | 8.4 (48 reviews) | #### Communication | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Text Chat** | Not enough data | 8.8 (67 reviews) | | **VoIP** | Not enough data | 7.9 (46 reviews) | | **Video Conference Call** | Not enough data | 8.2 (48 reviews) | | **Screen Annotations** | Not enough data | 8.5 (49 reviews) | #### Security | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Data Encryption** | Not enough data | 8.6 (51 reviews) | | **Compliance** | Not enough data | 8.3 (51 reviews) | #### Device Support | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Mobile Device Access** | Not enough data | 8.5 (59 reviews) | | **Multi-Platform Support** | Not enough data | 8.6 (57 reviews) | | **Cross-Platform** | Not enough data | 8.4 (59 reviews) | #### Performance | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Reporting** | Not enough data | 8.3 (60 reviews) | ### Antivirus | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### Generative AI | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **LogMeIn Resolve** | 7.7/10 | 8 | #### Generative AI | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **AI Text Summarization** | Not enough data | 7.7 (8 reviews) | ### Service Desk | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | 7.7/10 | 29 | | **LogMeIn Resolve** | 8.3/10 | 101 | #### Incident Management | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Automate Ticket Routing** | 8.2 (28 reviews) | 8.5 (59 reviews) | | **Ticket Prioritization** | 8.3 (26 reviews) | 8.2 (60 reviews) | | **Ticket Notifications** | 8.4 (28 reviews) | 8.3 (62 reviews) | | **Knowledge Base** | 7.9 (22 reviews) | 8.2 (62 reviews) | | **Knowledge Base/Ticket Integration** | 7.9 (20 reviews) | 8.1 (56 reviews) | #### Reporting | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Dashboards** | 7.8 (27 reviews) | 8.3 (73 reviews) | | **Time Tracking** | 8.3 (22 reviews) | 8.2 (72 reviews) | | **Surveys** | 7.1 (17 reviews) | 8.4 (58 reviews) | #### Access & Usability | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Mobile** | 5.3 (12 reviews) | 8.1 (74 reviews) | | **Self Service** | 8.0 (23 reviews) | 8.7 (72 reviews) | | **Active Directory** | 8.4 (21 reviews) | 8.1 (59 reviews) | | **Multi-Channel Access** | 7.2 (17 reviews) | 8.5 (65 reviews) | #### Agentic AI - Service Desk | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **LogMeIn Resolve** | N/A | N/A | #### System Control | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Mobile Device Management (MDM) | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **LogMeIn Resolve** | 8.5/10 | 9 | #### Platform - Mobile Device Management (MDM) | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Regulation Compliant** | Not enough data | 8.6 (7 reviews) | #### Operating System | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Multi-Systems Support** | Not enough data | 9.4 (8 reviews) | | **Apple Support** | Not enough data | 8.7 (5 reviews) | | **Android Support** | Not enough data | 8.3 (7 reviews) | #### Management | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Applicatons Management** | Not enough data | 8.3 (8 reviews) | | **Applications Consolidation** | Not enough data | 7.8 (6 reviews) | | **Whitelist** | Not enough data | 8.1 (6 reviews) | | **Blacklist** | Not enough data | 8.1 (6 reviews) | | **Usage Information** | Not enough data | 8.6 (6 reviews) | #### Security | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Remote Wipe** | Not enough data | 8.6 (6 reviews) | | **Security** | Not enough data | 9.3 (7 reviews) | #### Agentic AI - Mobile Device Management (MDM) | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **BMC FootPrints** | N/A | N/A | | **LogMeIn Resolve** | 8.3/10 | 92 | #### Administration | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Usage Information** | Not enough data | 8.5 (79 reviews) | | **Integrations** | Not enough data | 8.1 (71 reviews) | | **Diagnostics** | Not enough data | 8.3 (76 reviews) | | **Session Recording** | Not enough data | 8.3 (76 reviews) | | **Session Transfer** | Not enough data | 8.1 (71 reviews) | | **Unattended Access** | Not enough data | 8.4 (76 reviews) | | **File Sharing** | Not enough data | 8.5 (82 reviews) | #### Platform | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Cross-Platform Access** | Not enough data | 8.6 (72 reviews) | | **Mobile Device Access** | Not enough data | 8.2 (69 reviews) | | **Applications Management** | Not enough data | 8.5 (74 reviews) | | **Remote Device Control** | Not enough data | 8.7 (84 reviews) | #### Security | Feature | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Remote Wipe** | Not enough data | 7.7 (60 reviews) | | **Device Management** | Not enough data | 8.4 (77 reviews) | | **Device Enrollment** | Not enough data | 8.4 (70 reviews) | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to BMC FootPrints (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Unique to LogMeIn Resolve (8):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) --- ## Reviewer Demographics ### By Company Size | Segment | BMC FootPrints | LogMeIn Resolve | |---|---|---| | **Small-Business** | 5.3% | 36.0% | | **Mid-Market** | 36.8% | 42.7% | | **Enterprise** | 57.9% | 21.3% | ### By Industry #### BMC FootPrints - **Higher Education:** 28.1% - **Law Practice:** 19.3% - **Information Technology and Services:** 14.0% - **Hospital & Health Care:** 7.0% - **Education Management:** 5.3% - **Computer Software:** 3.5% - **Legal Services:** 3.5% - **Banking:** 1.8% - **Broadcast Media:** 1.8% - **Government Administration:** 1.8% - **Other:** 14.0% #### LogMeIn Resolve - **Information Technology and Services:** 22.1% - **Computer Software:** 10.7% - **Hospital & Health Care:** 6.8% - **Construction:** 3.5% - **Computer & Network Security:** 3.3% - **Insurance:** 2.2% - **Computer Networking:** 2.2% - **Financial Services:** 2.0% - **Education Management:** 2.0% - **Accounting:** 2.0% - **Other:** 43.2% --- ## Alternatives ### Alternatives to BMC FootPrints - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews) ### Alternatives to LogMeIn Resolve - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews) --- ## Top Discussions ### BMC FootPrints No discussions available for this product. ### LogMeIn Resolve - Title: [Is GoToAssist legitimate?](https://www.g2.com/discussions/is-gotoassist-legitimate) — 3 comments > **Top comment:** "Yes, of course." - Title: [How do I use GoToAssist remote?](https://www.g2.com/discussions/how-do-i-use-gotoassist-remote) — 1 comment > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-footprints-vs-logmein-resolve)