# BMC FootPrints vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** BMC FootPrints offers a high level of configurability, allowing teams to create various categories and manage requests effectively. This flexibility is highlighted by reviewers who enjoy the ability to respond to system-generated emails without needing to navigate away from their inbox.
- **According to verified reviews** , Ivanti Neurons for ITSM has a notably higher overall satisfaction score, reflecting its ability to meet user needs effectively. Reviewers mention that it simplifies IT operations, transforming help desks into automated, data-driven environments.
- **Reviewers mention** that while BMC FootPrints provides a convenient way to track IT support requests from any location, it may not match the efficiency and user-friendliness of Ivanti Neurons for ITSM, which is praised for its intuitive interface and ease of logging customer tickets.
- **G2 reviewers highlight** that Ivanti Neurons for ITSM's reporting and analytics features are well-received, with users noting the ability to generate insightful reports that aid in decision-making. This contrasts with BMC FootPrints, where users feel the reporting capabilities could be improved.
- **Users report** that both products have strong support quality, but Ivanti Neurons for ITSM's proactive approach to product direction and change management is seen as a significant advantage, with reviewers appreciating its commitment to continuous improvement and user feedback integration.



| | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 3.5 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 57 | 285 | 
| **Largest Market Segment** | Enterprise (57.9% of reviews) | Enterprise (54.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BMC FootPrints

**Not enough data**

### Ivanti Neurons for ITSM

Pros:
- Customer Support (1 reviews)
- Customizability (1 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 7.4 (52 reviews) | 8.3 (215 reviews) | 
  | **Ease of Use** | 6.9 (51 reviews) | 7.7 (242 reviews) | 
  | **Ease of Setup** | 6.8 (21 reviews) | 6.9 (190 reviews) | 
  | **Ease of Admin** | 6.7 (19 reviews) | 7.4 (131 reviews) | 
  | **Quality of Support** | 7.7 (40 reviews) | 7.8 (200 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (18 reviews) | 8.0 (128 reviews) | 
  | **Product Direction (% positive)** | 4.7 (51 reviews) | 7.9 (205 reviews) | 

---
## Pricing

### BMC FootPrints

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | 7.1/10 | 9 |
| **Ivanti Neurons for ITSM** | 8.2/10 | 143 |

#### Administration

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | 5.6 (6 reviews) ✓ Verified | 8.1 (67 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.8 (69 reviews) ✓ Verified | 
| **Reports & Analytics** | 6.4 (7 reviews) ✓ Verified | 7.4 (81 reviews) ✓ Verified | 

#### Service Desk

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | 8.1 (9 reviews) ✓ Verified | 8.8 (94 reviews) ✓ Verified | 
| **Incident Reports** | 7.5 (8 reviews) ✓ Verified | 8.2 (71 reviews) ✓ Verified | 
| **Process Workflow** | 6.5 (8 reviews) ✓ Verified | 8.3 (101 reviews) ✓ Verified | 

#### Management

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | Not enough data | 7.8 (37 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 6.4 (28 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 7.8 (17 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (33 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.3 (22 reviews) ✓ Verified | 

#### Functionality

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | 8.7 (5 reviews) ✓ Verified | 9.5 (49 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.3 (17 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.1 (55 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (28 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | 7.7/10 | 29 |
| **Ivanti Neurons for ITSM** | 7.5/10 | 111 |

#### Incident Management

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 8.2 (28 reviews) | 8.2 (90 reviews) | 
| **Ticket Prioritization** | 8.3 (26 reviews) | 8.3 (94 reviews) | 
| **Ticket Notifications** | 8.4 (28 reviews) | 8.1 (98 reviews) | 
| **Knowledge Base** | 7.9 (22 reviews) | 7.4 (87 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.9 (20 reviews) | 7.5 (82 reviews) | 

#### Reporting

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | 7.8 (27 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 8.3 (22 reviews) | 7.3 (78 reviews) | 
| **Surveys** | 7.1 (17 reviews) | 6.9 (68 reviews) | 

#### Access & Usability

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | 5.3 (12 reviews) | 6.1 (52 reviews) | 
| **Self Service** | 8.0 (23 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 8.4 (21 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 7.2 (17 reviews) | 7.4 (53 reviews) | 

#### Agentic AI - Service Desk

| Feature | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)




---
## Reviewer Demographics

### By Company Size

| Segment | BMC FootPrints | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 5.3% | 14.9% | 
| **Mid-Market** | 36.8% | 30.9% | 
| **Enterprise** | 57.9% | 54.3% | 

### By Industry

#### BMC FootPrints

- **Higher Education:** 28.1%
- **Law Practice:** 19.3%
- **Information Technology and Services:** 14.0%
- **Hospital & Health Care:** 7.0%
- **Education Management:** 5.3%
- **Computer Software:** 3.5%
- **Legal Services:** 3.5%
- **Banking:** 1.8%
- **Broadcast Media:** 1.8%
- **Government Administration:** 1.8%
- **Other:** 14.0%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.3%
- **Hospital & Health Care:** 7.5%
- **Government Administration:** 6.7%
- **Computer Software:** 6.3%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Staffing and Recruiting:** 2.8%
- **Transportation/Trucking/Railroad:** 2.8%
- **Other:** 39.3%

---
## Alternatives

### Alternatives to BMC FootPrints

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
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### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1924 reviews)
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- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
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- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### BMC FootPrints

No discussions available for this product.

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-footprints-vs-ivanti-neurons-for-itsm)