# BMC FootPrints vs ConnectWise PSA Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ConnectWise PSA excels in user satisfaction, boasting a higher overall rating compared to BMC FootPrints. Users appreciate its **complete ticketing system** with extensive integrations and customization options, making it a favorite for small businesses looking for flexibility.
- **According to verified reviews** , BMC FootPrints stands out for its **high configurability** , allowing users to create various categories and group teams effectively. This feature is particularly beneficial for organizations that require tailored workflows, as noted by users who find it convenient to manage IT support requests from any location.
- **Users say** that ConnectWise PSA offers a straightforward implementation process, which many find **very good and easy to use**. This ease of setup is a significant advantage for companies needing to onboard staff quickly and efficiently, as highlighted by reviewers who appreciate the simplicity of assigning tickets.
- **Reviewers mention** that while BMC FootPrints provides a solid support experience, it sometimes struggles to match the specific needs of users, particularly in terms of **ease of use**. Some users have expressed challenges in navigating the system, which can impact daily operations.
- **According to recent feedback** , ConnectWise PSA has been praised for its ability to **streamline service desk operations** , with users noting the effectiveness of its automation features. This capability allows teams to manage tickets and projects more efficiently, which is a crucial aspect for businesses aiming to enhance productivity.
- **G2 reviewers highlight** that BMC FootPrints offers strong features for ticket management, such as **automated ticket routing** and prioritization, which users find beneficial for handling IT issues. However, the overall user experience may not be as polished as that of ConnectWise PSA, which consistently receives higher marks for its user interface and support.



| | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Star Rating** | 3.5 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 57 | 583 | 
| **Largest Market Segment** | Enterprise (100.0% of reviews) | Enterprise (100.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BMC FootPrints

**Not enough data**

### ConnectWise PSA

Pros:
- Ease of Use (36 reviews)
- Integration (21 reviews)

Cons:
- Learning Curve (24 reviews)
- Poor Customer Support (16 reviews)

---
## Ratings Comparison
| Rating | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
  | **Meets Requirements** | 7.0 (31 reviews) | 8.5 (29 reviews) | 
  | **Ease of Use** | 7.0 (30 reviews) | 8.3 (29 reviews) | 
  | **Ease of Setup** | 8.3 (9 reviews) | 8.1 (14 reviews) | 
  | **Ease of Admin** | 7.3 (8 reviews) | 8.2 (13 reviews) | 
  | **Quality of Support** | 7.6 (23 reviews) | 7.8 (24 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (8 reviews) | 8.1 (13 reviews) | 
  | **Product Direction (% positive)** | 5.2 (29 reviews) | 6.3 (25 reviews) | 

---
## Pricing

### BMC FootPrints

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ConnectWise PSA

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Sales Force Automation

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 9.7 (5 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **Task / Activity Management** | Not enough data | 9.7 (5 reviews) ✓ Verified | 
| **Territory & Quota Management** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Desktop Integration** | Not enough data | Not enough data | 
| **Product & Price List Management** | Not enough data | Not enough data | 
| **Quote & Order Management** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Customer Contract Management** | Not enough data | 9.3 (5 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Email Marketing** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Marketing ROI Analytics** | Not enough data | Not enough data | 

#### Customer Support

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Case Management** | Not enough data | 9.4 (6 reviews) | 
| **Customer Support Portal** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 10.0 (5 reviews) | 
| **Call Center Features** | Not enough data | Not enough data | 
| **Support Analytics** | Not enough data | 9.0 (5 reviews) | 

#### Reporting & Analytics

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Reporting** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.7 (5 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 9.3 (5 reviews) | 

#### Mobile & Social

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | Feature Not Available | 
| **Social Network Integration** | Not enough data | Feature Not Available | 
| **Mobile User Support** | Not enough data | Not enough data | 

#### Platform

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

#### Generative AI

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Email Marketing

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Reports

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Reports

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Reports

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Share Reports** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 

#### Generative AI

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Formats** | Not enough data | Not enough data | 

#### Data Updates

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 

#### Collaboration

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Sharing** | Not enough data | Not enough data | 
| **Co-Editing** | Not enough data | Not enough data | 
| **Devices** | Not enough data | Not enough data | 

#### Data Updates

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Historical Snapshots** | Not enough data | Not enough data | 
| **Real-Time Updating** | Not enough data | Not enough data | 
| **Email Reports** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ConnectWise PSA** | 8.8/10 | 265 |

#### Ticket and Case Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (12 reviews) | 
| **Ticket response user experience** | Not enough data | 8.8 (12 reviews) | 
| **Workflow** | Not enough data | 8.8 (12 reviews) | 
| **Response Automation** | Not enough data | 8.6 (12 reviews) | 
| **SLA Management** | Not enough data | 8.8 (11 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.1 (13 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.5 (13 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.2 (8 reviews) | 

#### Generative AI

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (10 reviews) | 
| **Email to Case** | Not enough data | 9.2 (12 reviews) | 
| **Chat/Live Support** | Not enough data | 8.8 (7 reviews) | 
| **Social Integration** | Not enough data | 8.3 (7 reviews) | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.7 (6 reviews) | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | 7.9 (11 reviews) | 
| **Dashboards** | Not enough data | 8.5 (11 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Administration

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | 

#### Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Customer Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Customer Profiles** | Not enough data | Not enough data | 
| **Sales** | Not enough data | Not enough data | 
| **Marketing** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 

#### Project Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Project Planning** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Resource Definition** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 

#### Accounting

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Revenue Recognition** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Project Accounting** | Not enough data | Not enough data | 
| **Budget Tracking** | Not enough data | Not enough data | 

#### Portfolio Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Portfolio Definition** | Not enough data | Not enough data | 
| **Portfolio Performance** | Not enough data | Not enough data | 
| **Risk** | Not enough data | Not enough data | 
| **Portfolio Mix** | Not enough data | Not enough data | 

#### Analytics

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Forecasting** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **KPIs** | Not enough data | Not enough data | 

#### Administration

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Standard Integrations** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 

#### Platform

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 

#### Generative AI

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Smart task suggestions** | Not enough data | Not enough data | 
| **Automated workflows** | Not enough data | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | N/A | N/A |
| **ConnectWise PSA** | N/A | N/A |

#### Generative AI

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BMC FootPrints** | 8.3/10 | 29 |
| **ConnectWise PSA** | N/A | N/A |

#### Incident Management

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Automate Ticket Routing** | 8.3 (10 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.1 (8 reviews) | Not enough data | 
| **Ticket Notifications** | 8.3 (10 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (8 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 9.0 (8 reviews) | Not enough data | 

#### Reporting

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Dashboards** | 7.8 (9 reviews) | Not enough data | 
| **Time Tracking** | 8.6 (7 reviews) | Not enough data | 
| **Surveys** | 8.0 (5 reviews) | Not enough data | 

#### Access & Usability

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | 7.9 (8 reviews) | Not enough data | 
| **Active Directory** | 9.6 (8 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.2 (6 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to BMC FootPrints (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to ConnectWise PSA (7):** [CRM Software](https://www.g2.com/categories/crm), [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Other IT Management Software](https://www.g2.com/categories/other-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | BMC FootPrints | ConnectWise PSA | 
|---|---|---|
| **Small-Business** | 0% | 0% | 
| **Mid-Market** | 0% | 0% | 
| **Enterprise** | 100.0% | 100.0% | 

### By Industry

#### BMC FootPrints

- **Law Practice:** 33.3%
- **Higher Education:** 30.3%
- **Hospital & Health Care:** 12.1%
- **Utilities:** 3.0%
- **Transportation/Trucking/Railroad:** 3.0%
- **Sports:** 3.0%
- **Outsourcing/Offshoring:** 3.0%
- **Legal Services:** 3.0%
- **Information Technology and Services:** 3.0%
- **Government Administration:** 3.0%
- **Other:** 3.0%

#### ConnectWise PSA

- **Information Technology and Services:** 46.9%
- **Accounting:** 12.5%
- **Computer Software:** 6.3%
- **Banking:** 6.3%
- **Telecommunications:** 3.1%
- **Medical Practice:** 3.1%
- **Information Services:** 3.1%
- **Industrial Automation:** 3.1%
- **Events Services:** 3.1%
- **Design:** 3.1%
- **Other:** 9.4%

---
## Alternatives

### Alternatives to BMC FootPrints

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1924 reviews)

### Alternatives to ConnectWise PSA

- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (628 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13890 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1924 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7011 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)

---
## Top Discussions

### BMC FootPrints

No discussions available for this product.

### ConnectWise PSA

- Title: [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) — 1 comment
  > **Top comment:** "to create dashboards, reports, and track goals using data from various applications and services"
- Title: [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) — 1 comment, 1 upvote
  > **Top comment:** "I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bmc-footprints-vs-connectwise-psa)