Compare Blue Triangle Real User Monitoring and ServiceNow Now Platform
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side-by-side comparison of Blue Triangle Real User Monitoring vs. ServiceNow Now Platform
based on preference data from user reviews. Blue Triangle Real User Monitoring rates 4.8/5 stars with 13 reviews. By contrast, ServiceNow Now Platform rates 4.0/5 stars with 248 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Blue Triangle Real User Monitoring |  ServiceNow Now Platform | |
| Star Rating | Blue Triangle Real User Monitoring | ServiceNow Now Platform |
| Market Segments | Blue Triangle Real User Monitoring Enterprise (66.7% of reviews) | ServiceNow Now Platform Enterprise (78.1% of reviews) |
| Entry Level Price | Blue Triangle Real User Monitoring No pricing information available | ServiceNow Now Platform No pricing information available |
Blue Triangle Real User Monitoring vs ServiceNow Now Platform
When assessing the two solutions, reviewers found Blue Triangle Real User Monitoring easier to use, set up, and administer. Reviewers also preferred doing business with Blue Triangle Real User Monitoring overall.
- Reviewers felt that Blue Triangle Real User Monitoring meets the needs of their business better than ServiceNow Now Platform.
- When comparing quality of ongoing product support, reviewers felt that Blue Triangle Real User Monitoring is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Blue Triangle Real User Monitoring over ServiceNow Now Platform.
Categories
Shared Categories
Blue Triangle Real User Monitoring and ServiceNow Now Platform are categorized as Application Performance Monitoring (APM)
Unique Categories
Blue Triangle Real User Monitoring is categorized as Digital Analytics, Tag Management, Website Security, and Digital Experience Monitoring (DEM)
ServiceNow Now Platform is categorized as Customer Self-Service, Survey, Cloud Platform as a Service (PaaS), Subscription Management, Portals, Test Automation, Configuration Management, Low-Code Development Platforms, Mobile Development Platforms, Cloud Communication Platforms, Life Insurance Policy Administration Systems, Task Management, API Management, Bot Platforms, Encryption, Workflow Management, Other Integrated Development Environments (IDE), and Enterprise Wiki
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
Blue Triangle Real User Monitoring
Responses: 12
ServiceNow Now Platform
Responses: 222
Ease of Use
Blue Triangle Real User Monitoring
Responses: 12
ServiceNow Now Platform
Responses: 221
Ease of Setup
Blue Triangle Real User Monitoring
Responses: 6
ServiceNow Now Platform
Responses: 69
Ease of Admin
Blue Triangle Real User Monitoring
Responses: 6
ServiceNow Now Platform
Responses: 70
Quality of Support
Blue Triangle Real User Monitoring
Responses: 12
ServiceNow Now Platform
Responses: 185
Ease of Doing Business With
Blue Triangle Real User Monitoring
Responses: 6
ServiceNow Now Platform
Responses: 71
Product Direction (% positive)
Blue Triangle Real User Monitoring
Responses: 12
ServiceNow Now Platform
Responses: 216
Features
Monitoring
Performance Baselines
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Performance Analysis
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Performance Monitoring
Blue Triangle Real User Monitoring
ServiceNow Now Platform
AI/ML Assistance
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Multi-System Monitoring
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Response
Dashboards and Visualization
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Incident Alerting
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Root Cause Analysis (RCA)
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Reviewers' Company Size
Reviewers of both Blue Triangle Real User Monitoring and ServiceNow Now Platform were most often representing companies in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Mid-Market
(51-1000 emp.)
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Enterprise
(> 1000 emp.)
Blue Triangle Real User Monitoring
ServiceNow Now Platform
Reviewers' Industry
Retail
33.3%
Leisure, Travel & Tourism
8.3%
Hospitality
8.3%
Furniture
8.3%
Food & Beverages
8.3%
Other
33.3%
Information Technology and Services
30.5%
Hospital & Health Care
7.3%
Higher Education
5.6%
Computer Software
5.2%
Financial Services
4.3%
Other
47.2%
Reviews
Most Helpful Favorable Review
User in Apparel & Fashion
The data in the platform is incredibly detailed to show performance of our site for both synthetic and real user monitoring, in addition to our business and revenue opportunities. In addition to the data, we have custom alerts set up to identify any...
John C.
User in Higher Education
ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...
Most Helpful Critical Review
NICHOLAS P.
Administrator in Retail
The portal can be clunky at times to get the right view. Takes a high learning curve as a result. There is room to improve some QOL areas. To their credit, they are incredibly responsive and accepting of our recommendations.
User in Insurance
Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...
Top Alternatives
Discussions
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ServiceNow Now Platform has no discussions with answers
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