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Compare Blue Triangle Real User Monitoring and ServiceNow Now Platform

See this
side-by-side comparison of Blue Triangle Real User Monitoring vs. ServiceNow Now Platform
based on preference data from user reviews. Blue Triangle Real User Monitoring rates 4.8/5 stars with 13 reviews. By contrast, ServiceNow Now Platform rates 4.0/5 stars with 248 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
(13)
4.8 out of 5
Blue Triangle Real User Monitoring
ServiceNow Now Platform
ServiceNow Now Platform
(248)
4.0 out of 5
ServiceNow Now Platform
Star Rating
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
ServiceNow Now Platform
ServiceNow Now Platform
Market Segments
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Enterprise (66.7% of reviews)
ServiceNow Now Platform
ServiceNow Now Platform
Enterprise (78.1% of reviews)
Entry Level Price
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
No pricing information available
ServiceNow Now Platform
ServiceNow Now Platform
No pricing information available

Blue Triangle Real User Monitoring vs ServiceNow Now Platform

When assessing the two solutions, reviewers found Blue Triangle Real User Monitoring easier to use, set up, and administer. Reviewers also preferred doing business with Blue Triangle Real User Monitoring overall.

  • Reviewers felt that Blue Triangle Real User Monitoring meets the needs of their business better than ServiceNow Now Platform.
  • When comparing quality of ongoing product support, reviewers felt that Blue Triangle Real User Monitoring is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Blue Triangle Real User Monitoring over ServiceNow Now Platform.
Pricing
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring Pricing
Free Trial Unavailable
ServiceNow Now Platform
ServiceNow Now Platform Pricing
Free Trial Unavailable
Ratings
Meets Requirements
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
9.3
Responses: 12
ServiceNow Now Platform
ServiceNow Now Platform
8.5
Responses: 222
Ease of Use
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
8.9
Responses: 12
ServiceNow Now Platform
ServiceNow Now Platform
7.8
Responses: 221
Ease of Setup
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
8.3
Responses: 6
ServiceNow Now Platform
ServiceNow Now Platform
7.7
Responses: 69
Ease of Admin
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
8.6
Responses: 6
ServiceNow Now Platform
ServiceNow Now Platform
8.2
Responses: 70
Quality of Support
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
10.0
Responses: 12
ServiceNow Now Platform
ServiceNow Now Platform
8.1
Responses: 185
Ease of Doing Business With
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
10.0
Responses: 6
ServiceNow Now Platform
ServiceNow Now Platform
8.3
Responses: 71
Product Direction (% positive)
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
10.0
Responses: 12
ServiceNow Now Platform
ServiceNow Now Platform
8.1
Responses: 216
Features
Monitoring
Performance Baselines
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Performance Analysis
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Performance Monitoring
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
AI/ML Assistance
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Multi-System Monitoring
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Response
Dashboards and Visualization
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Incident Alerting
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Root Cause Analysis (RCA)
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
Not enough data available
ServiceNow Now Platform
ServiceNow Now Platform
Not enough data available
Reviewers' Company Size
Reviewers of both Blue Triangle Real User Monitoring and ServiceNow Now Platform were most often representing companies in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
8.3%
ServiceNow Now Platform
ServiceNow Now Platform
3.9%
Mid-Market
(51-1000 emp.)
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
25.0%
ServiceNow Now Platform
ServiceNow Now Platform
18.0%
Enterprise
(> 1000 emp.)
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring
66.7%
ServiceNow Now Platform
ServiceNow Now Platform
78.1%
Reviewers' Industry
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring Industry
Retail
33.3%
Leisure, Travel & Tourism
8.3%
Hospitality
8.3%
Furniture
8.3%
Food & Beverages
8.3%
Other
33.3%
ServiceNow Now Platform
ServiceNow Now Platform Industry
Information Technology and Services
30.5%
Hospital & Health Care
7.3%
Higher Education
5.6%
Computer Software
5.2%
Financial Services
4.3%
Other
47.2%
Reviews
Most Helpful Favorable Review
Blue Triangle Real User Monitoring
G
User in Apparel & Fashion

The data in the platform is incredibly detailed to show performance of our site for both synthetic and real user monitoring, in addition to our business and revenue opportunities. In addition to the data, we have custom alerts set up to identify any...

ServiceNow Now Platform
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Blue Triangle Real User Monitoring
NICHOLAS P.
Administrator in Retail

The portal can be clunky at times to get the right view. Takes a high learning curve as a result. There is room to improve some QOL areas. To their credit, they are incredibly responsive and accepting of our recommendations.

ServiceNow Now Platform
GI
User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Top Alternatives
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring Alternatives
Discussions
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring Discussions
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Blue Triangle Real User Monitoring has no discussions with answers
ServiceNow Now Platform
ServiceNow Now Platform Discussions
Monty the Mongoose crying
ServiceNow Now Platform has no discussions with answers
Screenshots
Blue Triangle Real User Monitoring
Blue Triangle Real User Monitoring Screenshots
ServiceNow Now Platform
ServiceNow Now Platform Screenshots
No screenshots provided
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