Compare Blue Triangle Real User Monitoring and ServiceNow IT Service Management
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side-by-side comparison of Blue Triangle Real User Monitoring vs. ServiceNow IT Service Management
based on preference data from user reviews. Blue Triangle Real User Monitoring rates 4.8/5 stars with 13 reviews. By contrast, ServiceNow IT Service Management rates 4.2/5 stars with 158 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Blue Triangle Real User Monitoring |  ServiceNow IT Service Management | |
| Star Rating | Blue Triangle Real User Monitoring | ServiceNow IT Service Management |
| Market Segments | Blue Triangle Real User Monitoring Enterprise (66.7% of reviews) | ServiceNow IT Service Management Enterprise (77.5% of reviews) |
| Entry Level Price | Blue Triangle Real User Monitoring No pricing information available | ServiceNow IT Service Management No pricing information available |
Blue Triangle Real User Monitoring vs ServiceNow IT Service Management
When assessing the two solutions, reviewers found Blue Triangle Real User Monitoring easier to use and set up. Reviewers also felt that Blue Triangle Real User Monitoring was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Blue Triangle Real User Monitoring meets the needs of their business better than ServiceNow IT Service Management.
- When comparing quality of ongoing product support, reviewers felt that Blue Triangle Real User Monitoring is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Blue Triangle Real User Monitoring over ServiceNow IT Service Management.
Categories
Shared Categories
Blue Triangle Real User Monitoring and ServiceNow IT Service Management are categorized as Application Performance Monitoring (APM)
Unique Categories
Blue Triangle Real User Monitoring is categorized as Digital Analytics, Tag Management, Website Security, and Digital Experience Monitoring (DEM)
ServiceNow IT Service Management is categorized as Service Desk, Catalog Management, Configuration Management, Incident Management, and IT Service Management (ITSM) Tools
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
Blue Triangle Real User Monitoring
Responses: 12
ServiceNow IT Service Management
Responses: 129
Ease of Use
Blue Triangle Real User Monitoring
Responses: 12
ServiceNow IT Service Management
Responses: 129
Ease of Setup
Blue Triangle Real User Monitoring
Responses: 6
ServiceNow IT Service Management
Responses: 42
Ease of Admin
Blue Triangle Real User Monitoring
Responses: 6
ServiceNow IT Service Management
Responses: 44
Quality of Support
Blue Triangle Real User Monitoring
Responses: 12
ServiceNow IT Service Management
Responses: 110
Ease of Doing Business With
Blue Triangle Real User Monitoring
Responses: 6
ServiceNow IT Service Management
Responses: 41
Product Direction (% positive)
Blue Triangle Real User Monitoring
Responses: 12
ServiceNow IT Service Management
Responses: 127
Features
Monitoring
Performance Baselines
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Performance Analysis
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Performance Monitoring
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
AI/ML Assistance
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Multi-System Monitoring
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Response
Dashboards and Visualization
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Incident Alerting
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Root Cause Analysis (RCA)
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Reviewers' Company Size
Reviewers of both Blue Triangle Real User Monitoring and ServiceNow IT Service Management were most often representing companies in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Mid-Market
(51-1000 emp.)
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Enterprise
(> 1000 emp.)
Blue Triangle Real User Monitoring
ServiceNow IT Service Management
Reviewers' Industry
Retail
33.3%
Leisure, Travel & Tourism
8.3%
Hospitality
8.3%
Furniture
8.3%
Food & Beverages
8.3%
Other
33.3%
Information Technology and Services
25.4%
Food & Beverages
8.0%
Computer Software
8.0%
Financial Services
5.8%
Higher Education
5.1%
Other
47.8%
Reviews
Most Helpful Favorable Review
Richard S.
Administrator in Computer Hardware
Blue Triangle captures resource level data from real user's browsers on every interaction with our sites. Unprecedented governance and control over third party tags in real time. Helps target trouble areas of the site by combining business metrics like...
Ahmad O.
Consultant in Information Technology and Services
I Service Management Help Companies To improve and control Workflow between Team
Most Helpful Critical Review
Erick L.
Administrator in Leisure, Travel & Tourism
I think that this tool has the potential to be a complete platform and that can only be accomplished by adding the APM features. BTT has done a great job of filling the needs but lacks the connection throughout our infrastructure.
Jared H.
User in Government Administration
Performance occasionally suffers for reasons not attributable to local network or internet outages Many types of customization must be re-applied after each upgrade of the application
Top Alternatives
Discussions
Blue Triangle Real User Monitoring has no discussions with answers
Asset Tracking
1 comment
YA
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
ServiceNow IT Service Management has no more discussions with answers
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