Compare Bloomfire and Shelf 
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
No pricing available
Bloomfire
Star Rating
(515)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansShelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bloomfire excels in search and discovery capabilities, making it easy for users to find information quickly across various contexts. Users appreciate its user-friendly interface that requires minimal training, which is particularly beneficial for non-technical contributors.
- Users say that Shelf stands out for its ability to keep all information and processes in one place, which significantly saves time and enhances organization. The Search Copilot feature has been highlighted for reducing the time agents spend looking for answers, streamlining workflows effectively.
- According to verified reviews, Bloomfire has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Reviewers have noted the ease of content contribution and centralization as standout features that enhance collaboration.
- Reviewers mention that Shelf's integration capabilities are seamless, particularly with contact center solutions, which has made it easier for teams to manage knowledge effectively. This integration is crucial for optimizing AI chatbots to deliver accurate responses to both internal and external customers.
- Users highlight that while Bloomfire offers strong support and a clean interface, it sometimes faces challenges in matching specific workflow needs, which can lead to configuration difficulties for some users. This contrasts with Shelf, where users report a more straightforward setup process.
- G2 reviewers note that while both products have strong features, Shelf tends to receive higher ratings in areas like quality of support and ease of setup, making it a favorable choice for organizations prioritizing quick implementation and ongoing assistance.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Shelf
No pricing availableFree Trial
Bloomfire
No trial information availableShelf
No trial information availableRatings
Meets Requirements
9.0
415
9.2
97
Ease of Use
9.1
418
9.4
98
Ease of Setup
8.9
180
9.6
59
Ease of Admin
8.9
157
9.5
62
Quality of Support
9.2
327
9.7
93
Has the product been a good partner in doing business?
9.1
144
9.8
61
Product Direction (% positive)
8.2
399
9.2
92
Features by Category
Content Management
9.6
9
Not enough data
9.5
7
Not enough data
9.6
8
Not enough data
Content Discovery
8.8
8
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.6
6
Not enough data
Administration
9.2
59
9.1
41
9.2
59
9.2
35
8.7
57
9.3
36
Knowledge Management
9.2
85
9.7
59
9.1
69
9.3
48
8.9
67
9.0
52
Compliance
9.1
61
9.4
44
8.9
57
9.5
40
9.0
55
9.4
36
8.7
53
9.1
28
Customer Support
8.9
85
9.5
61
8.8
74
9.2
51
8.7
65
9.1
53
Data Security
8.9
51
9.3
31
8.8
53
9.3
33
9.2
55
9.5
39
8.6
57
Feature Not Available
Administration
8.4
63
9.2
41
9.0
70
9.4
52
9.0
77
9.7
56
Generative AI
9.3
18
Not enough data
Account Options
9.5
87
Not enough data
8.8
61
Not enough data
9.2
67
Not enough data
9.4
75
Not enough data
9.4
91
Not enough data
9.7
84
Not enough data
Q&A Tools
9.4
93
Not enough data
9.4
99
Not enough data
9.4
99
Not enough data
Feature Not Available
Not enough data
9.4
64
Not enough data
9.0
26
Not enough data
9.4
23
Not enough data
9.3
25
Not enough data
9.5
25
Not enough data
Knowledge Pages
9.0
85
8.6
22
8.9
100
9.1
23
8.9
91
9.0
24
8.6
73
8.8
23
7.7
50
7.8
9
8.6
52
8.2
12
Knowledge Dissemination
9.0
91
9.0
22
9.1
99
9.1
24
9.4
109
9.4
24
9.2
106
8.4
25
9.1
60
8.7
13
8.7
50
7.6
7
9.1
55
9.0
12
8.3
46
7.9
8
8.5
53
9.0
10
Agentic AI - Knowledge Base
9.1
11
Not enough data
9.3
12
Not enough data
8.9
11
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Shelf are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms and Insight Engines
Shelf is categorized as Genesys AppFoundry Marketplace and Customer Self-Service
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.6%
Information Technology and Services
9.2%
Marketing and Advertising
6.6%
Insurance
5.7%
Education Management
4.5%
Other
64.3%
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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