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At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (55.2% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
No pricing available
Bloomfire
Star Rating
(509)4.6 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansShelf
Star Rating
(140)4.7 out of 5
Market Segments
Mid-Market (55.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ShelfSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bloomfire excels in its Quality of Support with a score of 9.1, while Shelf shines even brighter with a score of 9.7, indicating that users find Shelf's support team more responsive and helpful.
- Reviewers mention that Bloomfire's Ease of Setup is rated at 8.7, which is lower than Shelf's impressive score of 9.6, suggesting that users find Shelf easier to implement and get started with.
- G2 users highlight that Bloomfire's Knowledge Base is rated at 9.2, but Shelf surpasses it with a score of 9.7, indicating that users appreciate the depth and usability of Shelf's knowledge management features more.
- Users on G2 report that Bloomfire's Integrations score is 8.5, while Shelf's score of 9.3 shows that users find Shelf offers a wider range of integrations with other tools, enhancing their workflow.
- Reviewers say that Bloomfire's Performance and Reliability score is 9.0, but Shelf outperforms it with a score of 9.8, indicating that users experience fewer issues and better uptime with Shelf.
- Users report that Bloomfire's Data Governance score is 8.8, while Shelf's higher score of 9.5 suggests that users feel more confident in Shelf's compliance and data management capabilities.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Shelf
No pricing availableFree Trial
Bloomfire
No trial information availableShelf
No trial information availableRatings
Meets Requirements
9.0
414
9.2
97
Ease of Use
9.1
417
9.4
98
Ease of Setup
8.9
179
9.6
59
Ease of Admin
8.9
158
9.5
62
Quality of Support
9.2
326
9.7
93
Has the product been a good partner in doing business?
9.1
145
9.8
61
Product Direction (% positive)
8.2
398
9.2
92
Features by Category
Content Management
9.7
10
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
Content Discovery
8.9
9
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Generative AI
8.3
7
Not enough data
8.8
7
Not enough data
Administration
9.2
58
9.1
41
9.2
59
9.2
35
8.7
57
9.3
36
Knowledge Management
9.2
85
9.7
59
9.1
69
9.3
48
8.9
67
9.0
52
Compliance
9.1
61
9.4
44
8.9
57
9.5
40
9.0
55
9.4
36
8.7
53
9.1
28
Customer Support
8.9
85
9.5
61
8.8
74
9.2
51
8.7
65
9.1
53
Data Security
8.9
51
9.3
31
8.8
53
9.3
33
9.2
55
9.5
39
8.6
57
Feature Not Available
Administration
8.4
63
9.2
41
9.0
70
9.4
52
9.0
77
9.7
56
Generative AI
9.3
18
Not enough data
Account Options
9.5
88
Not enough data
8.8
62
Not enough data
9.2
68
Not enough data
9.4
76
Not enough data
9.4
92
Not enough data
9.7
85
Not enough data
Q&A Tools
9.5
94
Not enough data
9.5
100
Not enough data
9.4
100
Not enough data
Feature Not Available
Not enough data
9.4
65
Not enough data
9.2
26
Not enough data
9.4
24
Not enough data
9.3
26
Not enough data
9.6
26
Not enough data
Knowledge Pages
9.0
86
8.6
22
8.9
101
9.1
23
8.9
92
9.0
24
8.6
74
8.8
23
7.7
51
7.8
9
8.6
53
8.2
12
Knowledge Dissemination
9.0
92
9.0
22
9.1
100
9.1
24
9.4
110
9.4
24
9.2
107
8.4
25
9.1
60
8.7
13
8.7
51
7.6
7
9.1
56
9.0
12
8.3
47
7.9
8
8.6
53
9.0
10
Agentic AI - Knowledge Base
9.2
12
Not enough data
9.3
12
Not enough data
9.0
12
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
24
Not enough data
9.1
25
Not enough data
8.6
16
Not enough data
8.5
12
Not enough data
8.8
16
Self-Service Platform
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Shelf are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms and Insight Engines
Shelf is categorized as Genesys AppFoundry Marketplace and Customer Self-Service
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shelf
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.4%
Marketing and Advertising
6.6%
Insurance
5.7%
Education Management
4.5%
Other
64.1%
Financial Services
16.4%
Consumer Services
11.2%
Food & Beverages
6.7%
Telecommunications
6.0%
Leisure, Travel & Tourism
4.5%
Other
55.2%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Is it a better way to upload pictures (print screen) with better resolution?
1 Comment
Official Response from Shelf
Hello and thank you for reaching out!
There are several ways you can go about getting images into Shelf: you can either upload them as images or as part...Read more
Shelf has no more discussions with answers
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