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Compare Bloomfire and ScreenSteps 
Featured Products
At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Starting at $100.00 10 User Per Month
Bloomfire
Star Rating
(510)4.6 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bloomfire excels in search and discovery capabilities, making it easy for users to find information quickly across various contexts. Users appreciate its user-friendly interface that requires minimal training, which is particularly beneficial for non-technical contributors.
- Users say that ScreenSteps offers an incredibly fast support experience, which is a significant advantage for teams needing quick assistance. Reviewers highlight its ease of use and the ability to create both internal and external product manuals, enhancing usability for customers.
- According to verified reviews, Bloomfire's implementation process is noted for its intuitive onboarding, allowing teams to get started without extensive training. This is contrasted by ScreenSteps, which, while also easy to set up, may not have the same level of seamless integration reported by Bloomfire users.
- Reviewers mention that while both products have strong knowledge sharing features, Bloomfire stands out with its content centralization capabilities, allowing for efficient collaboration among team members. Users find it particularly easy to contribute content, which enhances overall productivity.
- Users highlight that ScreenSteps provides excellent customer experience, which is a key factor in their recommendations. However, some users feel that Bloomfire's AI features and search response times give it an edge in terms of finding relevant information quickly.
- G2 reviewers note that while both platforms have similar scores in ease of use, Bloomfire's overall user satisfaction is higher, reflecting a more favorable experience among a larger number of users. This is supported by Bloomfire's significantly higher total number of reviews, indicating a broader user base and more consistent feedback.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
Free Trial
Bloomfire
No trial information availableScreenSteps
Free Trial is available
Ratings
Meets Requirements
9.0
414
9.2
38
Ease of Use
9.1
417
9.2
38
Ease of Setup
8.9
179
9.3
28
Ease of Admin
8.9
158
9.2
30
Quality of Support
9.2
326
9.6
33
Has the product been a good partner in doing business?
9.1
145
9.7
29
Product Direction (% positive)
8.2
398
8.1
36
Features by Category
Content Management
9.7
10
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
Content Discovery
8.9
9
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Generative AI
8.3
7
Not enough data
8.8
7
Not enough data
Administration
9.2
58
Not enough data
9.2
59
Not enough data
8.7
57
Feature Not Available
Knowledge Management
9.2
85
9.7
6
9.1
69
9.7
5
8.9
67
8.3
5
Compliance
9.1
61
Not enough data
8.9
57
Feature Not Available
9.0
55
Feature Not Available
8.7
53
Feature Not Available
Customer Support
8.9
85
Feature Not Available
8.8
74
Feature Not Available
8.7
65
Not enough data
Data Security
8.9
51
Feature Not Available
8.8
53
8.0
5
9.2
55
8.7
5
8.6
57
Not enough data
Administration
8.4
63
Not enough data
9.0
70
9.0
5
9.0
77
9.2
6
Generative AI
9.3
18
Not enough data
Guide Options
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Options
9.5
88
Not enough data
8.8
62
Not enough data
9.2
68
Not enough data
9.4
76
Not enough data
9.4
92
Not enough data
9.7
85
Not enough data
Q&A Tools
9.5
94
Not enough data
9.5
100
Not enough data
9.4
100
Not enough data
Feature Not Available
Not enough data
9.4
65
Not enough data
9.2
26
Not enough data
9.4
24
Not enough data
9.3
26
Not enough data
9.6
26
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Knowledge Pages
9.0
86
Not enough data
8.9
101
Not enough data
8.9
92
Not enough data
8.6
74
Not enough data
7.7
51
Feature Not Available
8.6
53
Not enough data
Knowledge Dissemination
9.0
92
Not enough data
9.1
100
9.7
5
9.4
110
9.0
5
9.2
107
Not enough data
9.1
60
Not enough data
8.7
51
Not enough data
9.1
56
Not enough data
8.3
47
Not enough data
8.6
53
Not enough data
Agentic AI - Knowledge Base
9.2
12
Not enough data
9.3
12
Not enough data
9.0
12
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and ScreenSteps are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms and Insight Engines
ScreenSteps is categorized as Work Instructions and Standard Operating Procedures
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.4%
Marketing and Advertising
6.6%
Insurance
5.7%
Education Management
4.5%
Other
64.1%
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
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