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At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Mid-Market (46.7% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
$1,080.00 Per Year
Bloomfire
Star Rating
(509)4.6 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bloomfire excels in its Content Creation feature, scoring 9.1, which allows for a more intuitive and user-friendly experience when generating new content. In contrast, ProProfs Knowledge Base Software has a lower score of 8.3 for its Content Editor, leading some reviewers to feel it lacks the same level of ease and flexibility.
- Reviewers mention that Bloomfire's Searchable Articles feature, rated at 9.1, provides a more efficient way to find information compared to ProProfs, which scored 9.3. However, users on G2 appreciate ProProfs' advanced search capabilities, indicating it may be better for users who prioritize search functionality.
- G2 users highlight Bloomfire's superior Knowledge Sharing capabilities, with a score of 9.5, which fosters collaboration and information dissemination among teams. In contrast, ProProfs scored 9.2, leading some users to feel it could improve in facilitating knowledge transfer.
- Reviewers say that Bloomfire's Analytics feature, rated at 8.9, provides valuable insights into content utilization, while ProProfs shines with a higher score of 9.7 in Trackable Analytics. Users report that this makes ProProfs a better choice for those who need detailed reporting and performance tracking.
- Users on G2 report that Bloomfire's Single Sign-On (SSO) feature, scoring 9.5, enhances security and user convenience, making it a preferred option for organizations concerned about access management. ProProfs, while also offering SSO, scored slightly lower at 9.3, which some users feel may not be as robust.
- Reviewers mention that Bloomfire's Versioning and Version History feature, with a score of 9.0, allows for better content management and tracking changes over time. ProProfs, however, scored 9.2 in this area, indicating it may offer a more comprehensive solution for users who need to manage content revisions effectively.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Free Trial
Bloomfire
No trial information availableProProfs Knowledge Base Software
No trial information availableRatings
Meets Requirements
9.0
414
9.2
22
Ease of Use
9.1
417
9.5
22
Ease of Setup
8.9
179
8.9
11
Ease of Admin
8.9
158
9.0
10
Quality of Support
9.2
326
9.3
21
Has the product been a good partner in doing business?
9.1
145
8.8
10
Product Direction (% positive)
8.2
398
9.4
19
Features by Category
Content Management
9.7
10
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
Content Discovery
8.9
9
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Generative AI
8.3
7
Not enough data
8.8
7
Not enough data
Administration
9.2
58
Not enough data
9.2
59
Not enough data
8.7
57
Not enough data
Knowledge Management
9.2
85
Not enough data
9.1
69
Not enough data
8.9
67
Not enough data
Compliance
9.1
61
Not enough data
8.9
57
Not enough data
9.0
55
Not enough data
8.7
53
Not enough data
Customer Support
8.9
85
Not enough data
8.8
74
Not enough data
8.7
65
Not enough data
Data Security
8.9
51
Not enough data
8.8
53
Not enough data
9.2
55
Not enough data
8.6
57
Not enough data
Administration
8.4
63
Not enough data
9.0
70
Not enough data
9.0
77
Not enough data
Generative AI
9.3
18
Not enough data
Account Options
9.5
88
Not enough data
8.8
62
Not enough data
9.2
68
Not enough data
9.4
76
Not enough data
9.4
92
Not enough data
9.7
85
Not enough data
Q&A Tools
9.5
94
Not enough data
9.5
100
Not enough data
9.4
100
Not enough data
Feature Not Available
Not enough data
9.4
65
Not enough data
9.2
26
Not enough data
9.4
24
Not enough data
9.3
26
Not enough data
9.6
26
Not enough data
Knowledge Pages
9.0
86
8.3
6
8.9
101
8.6
6
8.9
92
9.2
6
8.6
74
Feature Not Available
7.7
51
Not enough data
8.6
53
Not enough data
Knowledge Dissemination
9.0
92
8.9
6
9.1
100
9.4
6
9.4
110
9.2
6
9.2
107
9.4
6
9.1
60
Not enough data
8.7
51
Not enough data
9.1
56
Not enough data
8.3
47
Not enough data
8.6
53
Not enough data
Agentic AI - Knowledge Base
9.2
12
Not enough data
9.3
12
Not enough data
9.0
12
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and ProProfs Knowledge Base Software are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms and Insight Engines
ProProfs Knowledge Base Software is categorized as Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, and IT Documentation
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.4%
Marketing and Advertising
6.6%
Insurance
5.7%
Education Management
4.5%
Other
64.1%
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
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