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Compare Bloomfire and livepro Knowledge Management 
Featured Products
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Mid-Market (58.5% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Free Trial 50 Seats Per Month
Bloomfire
Star Rating
(509)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing planslivepro Knowledge Management
Star Rating
(89)4.9 out of 5
Market Segments
Mid-Market (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bloomfire excels in its search and discovery capabilities, making it easy for users to find information quickly across various contexts. Users appreciate the user-friendly interface that requires minimal training, which is particularly beneficial for non-technical subject matter experts.
- Users say that livepro Knowledge Management significantly reduces chaos in contact centers, effectively becoming a centralized knowledge hub. Reviewers highlight its integration with phone systems, allowing agents to access all necessary information in one place, which streamlines their workflow.
- According to verified reviews, Bloomfire's AI features receive high praise, with users noting that the search response is very good. This capability enhances the overall user experience by providing quick access to relevant information.
- Reviewers mention that livepro Knowledge Management offers a varied page construction that makes it easy to create and maintain knowledge pieces. This flexibility is appreciated by teams who need to build a comprehensive library based on daily operations.
- G2 reviewers highlight that while Bloomfire has a strong overall satisfaction score, it faces challenges in implementation speed compared to livepro. Users have noted that livepro's setup process is more straightforward, contributing to a smoother onboarding experience.
- Users report that Bloomfire's support quality is commendable, but livepro Knowledge Management outshines it with a higher rating in this area. Reviewers have expressed that livepro's support is more responsive and effective, which is crucial for teams relying on timely assistance.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
livepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Bloomfire
No trial information availablelivepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
9.0
413
9.6
63
Ease of Use
9.1
416
9.7
64
Ease of Setup
8.8
178
9.2
51
Ease of Admin
8.9
157
9.1
49
Quality of Support
9.2
325
9.8
61
Has the product been a good partner in doing business?
9.1
144
10.0
47
Product Direction (% positive)
8.2
397
9.8
59
Features by Category
Content Management
9.6
9
Not enough data
9.5
7
Not enough data
9.6
8
Not enough data
Content Discovery
8.8
8
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.6
6
Not enough data
Administration
9.2
58
9.4
19
9.2
59
8.9
17
8.7
57
9.3
17
Knowledge Management
9.2
85
9.7
18
9.1
69
9.7
13
8.9
67
9.2
13
Compliance
9.1
61
9.8
17
8.9
57
9.8
16
9.0
55
9.8
15
8.7
53
9.5
16
Customer Support
8.9
85
9.4
13
8.8
74
8.3
12
8.7
65
9.5
14
Data Security
8.9
51
9.7
12
8.8
53
9.6
12
9.2
55
9.8
17
8.6
57
9.4
12
Administration
8.4
63
9.5
11
9.0
70
9.6
14
9.0
77
9.9
15
Generative AI
9.3
18
9.4
6
Guide Options
Not enough data
9.3
18
Not enough data
8.8
15
Not enough data
9.1
19
Not enough data
8.1
16
Not enough data
9.1
15
Guide Tools
Not enough data
9.3
15
Not enough data
9.4
16
Not enough data
9.1
17
Not enough data
9.0
18
Access Options
Not enough data
8.2
11
Not enough data
8.3
13
Not enough data
9.6
19
Account Options
9.5
87
Not enough data
8.8
61
Not enough data
9.2
67
Not enough data
9.4
75
Not enough data
9.4
91
Not enough data
9.7
84
Not enough data
Q&A Tools
9.4
93
Not enough data
9.4
99
Not enough data
9.4
99
Not enough data
Feature Not Available
Not enough data
9.4
64
Not enough data
9.2
25
Not enough data
9.4
23
Not enough data
9.3
25
Not enough data
9.5
25
Not enough data
Knowledge Pages
9.0
85
Not enough data
8.9
100
Not enough data
8.9
91
Not enough data
8.6
73
Not enough data
7.7
50
Not enough data
8.6
52
Not enough data
Knowledge Dissemination
9.0
91
Not enough data
9.1
99
Not enough data
9.4
109
Not enough data
9.2
106
Not enough data
9.1
59
Not enough data
8.7
50
Not enough data
9.1
55
Not enough data
8.3
46
Not enough data
8.6
52
Not enough data
Agentic AI - Knowledge Base
9.1
11
Not enough data
9.2
11
Not enough data
8.9
11
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.8
10
Not enough data
9.3
9
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and livepro Knowledge Management are categorized as Contact Center Knowledge Base
Unique Categories
livepro Knowledge Management is categorized as Work Instructions, Customer Self-Service, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.3%
Marketing and Advertising
6.6%
Insurance
5.8%
Education Management
4.5%
Other
64.2%
Insurance
17.1%
Government Administration
17.1%
Financial Services
17.1%
Consumer Services
7.3%
Telecommunications
4.9%
Other
36.6%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
livepro Knowledge Management has no discussions with answers
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