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Compare Bloomfire and Helpjuice 
Featured Products
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Mid-Market (48.4% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
No pricing available
Bloomfire
Star Rating
(509)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansHelpjuice
Star Rating
(364)4.7 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HelpjuiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bloomfire excels in its search and discovery capabilities, making it easy for users to find information quickly across various contexts. Users appreciate the user-friendly interface that requires minimal training, which is particularly beneficial for non-technical team members.
- Users say Helpjuice stands out with its AI-powered search and chatbot, which significantly enhances customer self-service. This feature has been described as a game-changer for support teams, allowing customers to find answers independently and reducing case volume.
- Reviewers mention that while both products have similar scores for ease of use, Helpjuice has a slight edge in ease of setup. Users have highlighted the straightforward implementation process, which helps teams get up and running quickly.
- According to verified reviews, Bloomfire shines in content centralization and contribution ease, with users noting that it allows for seamless collaboration and document management. This feature is particularly praised for its ability to streamline workflows for teams.
- G2 reviewers indicate that Helpjuice is particularly effective for document management, with users finding it versatile for housing procedures and instructions. The ability to add keywords for easy searching and gather user feedback on documents is a notable advantage.
- Users report that while Bloomfire has a strong focus on knowledge sharing, Helpjuice's features for user feedback and input on documents provide a more interactive experience, allowing teams to keep their knowledge base up-to-date and relevant.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Helpjuice
No pricing availableFree Trial
Bloomfire
No trial information availableHelpjuice
Free Trial is available
Ratings
Meets Requirements
9.0
413
9.0
345
Ease of Use
9.1
416
9.1
360
Ease of Setup
8.8
178
9.2
317
Ease of Admin
8.9
157
9.1
279
Quality of Support
9.2
325
9.5
326
Has the product been a good partner in doing business?
9.1
144
9.4
274
Product Direction (% positive)
8.2
397
9.5
344
Features by Category
Content Management
9.6
9
Not enough data
9.5
7
Not enough data
9.6
8
Not enough data
Content Discovery
8.8
8
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.6
6
Not enough data
Administration
9.2
58
8.8
77
9.2
59
8.6
74
8.7
57
8.7
74
Knowledge Management
9.2
85
9.3
71
9.1
69
8.9
69
8.9
67
8.9
69
Compliance
9.1
61
8.7
76
8.9
57
8.7
75
9.0
55
8.5
75
8.7
53
8.3
74
Customer Support
8.9
85
8.8
71
8.8
74
8.6
70
8.7
65
8.5
69
Data Security
8.9
51
8.5
73
8.8
53
8.7
71
9.2
55
9.0
71
8.6
57
Feature Not Available
Administration
8.4
63
8.5
68
9.0
70
9.0
69
9.0
77
9.2
71
Generative AI
9.3
18
8.3
64
Account Options
9.5
87
Not enough data
8.8
61
Not enough data
9.2
67
Not enough data
9.4
75
Not enough data
9.4
91
Not enough data
9.7
84
Not enough data
Q&A Tools
9.4
93
Not enough data
9.4
99
Not enough data
9.4
99
Not enough data
Feature Not Available
Not enough data
9.4
64
Not enough data
9.2
25
Not enough data
9.4
23
Not enough data
9.3
25
Not enough data
9.5
25
Not enough data
Knowledge Pages
9.0
85
8.0
269
8.9
100
8.5
277
8.9
91
8.8
275
8.6
73
8.2
272
7.7
50
7.2
266
8.6
52
8.7
276
Knowledge Dissemination
9.0
91
8.7
269
9.1
99
9.0
274
9.4
109
8.8
268
9.2
106
8.5
263
9.1
59
8.6
263
8.7
50
7.8
255
9.1
55
9.1
266
8.3
46
7.8
253
8.6
52
7.9
252
Agentic AI - Knowledge Base
9.1
11
7.5
41
9.2
11
7.7
41
8.9
11
7.5
40
Generative AI
Not enough data
8.4
117
Self-Service Experience
Not enough data
9.6
164
Not enough data
9.0
162
Not enough data
7.4
149
Not enough data
8.5
148
Not enough data
8.8
148
Self-Service Platform
Not enough data
9.4
156
Not enough data
8.1
145
Not enough data
8.0
144
Not enough data
8.0
141
Agentic AI - Customer Self-Service
Not enough data
7.6
40
Not enough data
7.7
40
Not enough data
7.7
40
Not enough data
7.8
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
8.1
40
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Helpjuice are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms and Insight Engines
Helpjuice is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpjuice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.3%
Marketing and Advertising
6.6%
Insurance
5.8%
Education Management
4.5%
Other
64.2%
Computer Software
24.7%
Information Technology and Services
11.5%
Telecommunications
4.4%
Hospital & Health Care
2.7%
Financial Services
2.7%
Other
53.8%
Alternatives
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Helpjuice has no discussions with answers
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