Compare Bloomfire and Document360
Featured Products
At a Glance
Market Segments
Mid-Market (52.7% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
Contact Us 5 Team Accounts (billed annually)
Bloomfire
Star Rating
(513)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plans
Document360
Star Rating
(511)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bloomfire excels in search and discovery capabilities, making it easy for users to find information quickly across different contexts. Users appreciate its user-friendly interface that requires minimal training, which is particularly beneficial for non-technical contributors.
- According to verified reviews, Document360 stands out for its intuitive UI and powerful search functionality, which users describe as game changers. The platform's ability to structure knowledge bases with features like versioning and custom roles is frequently highlighted as a significant advantage.
- Users say that Bloomfire's AI features enhance the search experience, with many noting that the search response is very good. This capability, combined with its ease of content contribution, makes it a strong choice for teams looking to centralize information.
- Reviewers mention that Document360's article editor is robust and user-friendly, allowing for faster creation, organization, and updating of documentation. The version control and rollback functionality are particularly appreciated, making it easier to manage changes.
- G2 reviewers highlight that while Bloomfire has a solid overall rating, it faces challenges in areas like integrations and performance reliability, where Document360 tends to receive higher marks. This could be a consideration for teams needing seamless integration with other tools.
- According to recent user feedback, Document360's customer support is frequently praised as a problem solver, with users appreciating the helpfulness of the support team and the informative weekly updates. This level of support can be crucial for teams that require ongoing assistance.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Bloomfire
No trial information availableDocument360
Free Trial is available
Ratings
Meets Requirements
9.0
413
9.1
353
Ease of Use
9.1
416
9.3
356
Ease of Setup
8.9
178
9.1
241
Ease of Admin
8.9
157
9.1
213
Quality of Support
9.2
325
9.5
340
Has the product been a good partner in doing business?
9.1
144
9.4
210
Product Direction (% positive)
8.2
397
9.4
318
Features by Category
Content Management
9.8
8
Not enough data
9.7
6
Not enough data
9.8
7
Not enough data
Content Discovery
9.0
7
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
9.3
5
Not enough data
Generative AI
8.0
5
Not enough data
8.7
5
Not enough data
Administration
9.2
58
9.3
80
9.2
58
9.1
77
8.8
56
Feature Not Available
Knowledge Management
9.2
84
9.5
94
9.1
68
9.2
88
8.9
66
9.0
87
Compliance
9.1
60
9.1
83
8.8
56
9.2
79
9.0
54
9.3
74
8.7
52
9.2
71
Customer Support
8.8
84
9.2
83
8.8
73
8.9
81
8.7
64
8.9
76
Data Security
8.9
50
9.0
66
8.8
52
9.2
72
9.2
54
9.4
84
8.6
56
9.3
75
Administration
8.4
62
8.9
77
8.9
69
9.3
95
9.0
76
9.3
95
Generative AI
9.2
17
8.3
31
Account Options
9.5
86
Not enough data
8.8
60
Not enough data
9.1
66
Not enough data
9.3
74
Not enough data
9.5
90
Not enough data
9.7
83
Not enough data
Q&A Tools
9.5
92
Not enough data
9.5
98
Not enough data
9.4
98
Not enough data
Feature Not Available
Not enough data
9.4
63
Not enough data
9.1
25
Not enough data
9.4
22
Not enough data
9.3
24
Not enough data
9.5
24
Not enough data
Knowledge Pages
9.0
83
8.5
175
9.0
98
8.6
170
8.9
89
8.9
183
8.6
71
8.4
149
7.6
48
7.8
120
8.6
50
8.8
147
Knowledge Dissemination
9.0
89
8.7
176
9.0
97
9.1
179
9.4
107
9.2
179
9.2
104
8.8
176
9.1
58
8.5
144
8.6
48
7.9
116
9.1
53
9.0
148
8.3
45
8.2
126
8.4
51
8.2
124
Agentic AI - Knowledge Base
8.9
9
8.1
24
9.2
10
8.3
24
8.9
9
8.2
24
Generative AI
Not enough data
8.4
48
Self-Service Experience
Not enough data
9.4
127
Not enough data
9.4
125
Not enough data
Feature Not Available
Not enough data
8.7
73
Not enough data
8.8
80
Self-Service Platform
Not enough data
9.2
82
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Management and Discovery - IT Documentation
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
9.0
21
Operations - IT Documentation
Not enough data
8.8
20
Not enough data
8.2
20
Not enough data
8.2
19
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Document360 are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms and Insight Engines
Document360 is categorized as IT Documentation, Help Authoring Tool (HAT), and Customer Self-Service
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.1%
Marketing and Advertising
6.6%
Insurance
6.0%
Education Management
4.5%
Other
64.2%
Computer Software
21.4%
Information Technology and Services
15.7%
Financial Services
5.2%
Computer & Network Security
4.9%
Marketing and Advertising
4.1%
Other
48.7%
Alternatives
Discussions
Is there a mobile version?
11 Comments
JH
Comment deleted by user.Read more
What is Seva used for?
1 Comment
NM
Seva is used in Bloomfire to enhance its AI capabilities, especially for customer support and enterprise knowledge management. After acquiring Seva,...Read more
What is Document360 used for?
1 Comment
AB
For creating Internal or external (customer-facing) documentation.Read more
What exciting feature are you going to include in next release.
1 Comment
CD
I have been using Document360 for the purpose of documenting various navigations tools etc that the end user to the company software can refer to at any...Read more
Are there any No-code ways to do advanced personalisation.
1 Comment
SK
You don't need to use any custom CSS or JavaScript to build your online knowledge base using Document360. It's designed in a way, the editors can simply...Read more
