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At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
$185.00 Per Month
Bloomfire
Star Rating
(510)4.6 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansClickHelp
Star Rating
(63)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
$185.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bloomfire excels in "Multi-User Collaboration" with a perfect score of 10.0, making it ideal for teams that require seamless collaboration. In contrast, ClickHelp, while still strong, has a slightly lower score of 9.0 in "Real-Time Communication," which may affect immediate team interactions.
- Reviewers mention that ClickHelp shines in "Quality of Support," scoring 9.7, which indicates a high level of customer service and responsiveness. Bloomfire, while also strong at 9.1, may not provide the same level of support, which could be a consideration for users who prioritize assistance.
- G2 users highlight Bloomfire's "Ease of Setup" with a score of 8.7, which some find less intuitive compared to ClickHelp's impressive score of 9.4. This difference suggests that users may find ClickHelp easier to implement and start using effectively.
- Users on G2 report that ClickHelp's "Data Governance" features score 8.8, which is slightly lower than Bloomfire's 9.1. This indicates that Bloomfire may offer more robust options for managing data compliance and security, a critical factor for organizations handling sensitive information.
- Reviewers say that Bloomfire's "Knowledge Sharing" capabilities score 9.5, which is higher than ClickHelp's 9.0. This suggests that Bloomfire may provide better tools for disseminating knowledge across teams, enhancing overall productivity.
- Users report that ClickHelp's "Integrations" score of 9.4 is a standout feature, allowing for seamless connectivity with other tools. Bloomfire, while also strong, scores 8.5, indicating that users may find ClickHelp more versatile in terms of integrating with existing workflows.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
ClickHelp
Starter
$185.00
Per Month
- Unlimited projects
- 500 topics (pages, articles)
- 2 contributors for free
Free Trial
Bloomfire
No trial information availableClickHelp
Free Trial is available
Ratings
Meets Requirements
9.0
414
9.4
48
Ease of Use
9.1
417
9.3
47
Ease of Setup
8.9
179
9.4
30
Ease of Admin
8.9
158
9.5
27
Quality of Support
9.2
326
9.7
45
Has the product been a good partner in doing business?
9.1
145
9.6
28
Product Direction (% positive)
8.2
398
9.5
44
Features by Category
Content Management
9.7
10
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
Content Discovery
8.9
9
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Generative AI
8.3
7
Not enough data
8.8
7
Not enough data
Administration
9.2
58
Not enough data
9.2
59
Not enough data
8.7
57
Not enough data
Knowledge Management
9.2
85
Not enough data
9.1
69
Not enough data
8.9
67
Not enough data
Compliance
9.1
61
Not enough data
8.9
57
Not enough data
9.0
55
Not enough data
8.7
53
Not enough data
Customer Support
8.9
85
Not enough data
8.8
74
Not enough data
8.7
65
Not enough data
Data Security
8.9
51
Not enough data
8.8
53
Not enough data
9.2
55
Not enough data
8.6
57
Not enough data
Administration
8.4
63
Not enough data
9.0
70
Not enough data
9.0
77
Not enough data
Generative AI
9.3
18
Not enough data
Account Options
9.5
88
Not enough data
8.8
62
Not enough data
9.2
68
Not enough data
9.4
76
Not enough data
9.4
92
Not enough data
9.7
85
Not enough data
Q&A Tools
9.5
94
Not enough data
9.5
100
Not enough data
9.4
100
Not enough data
Feature Not Available
Not enough data
9.4
65
Not enough data
9.2
26
Not enough data
9.4
24
Not enough data
9.3
26
Not enough data
9.6
26
Not enough data
Knowledge Pages
9.0
86
Not enough data
8.9
101
Not enough data
8.9
92
Not enough data
8.6
74
Not enough data
7.7
51
Not enough data
8.6
53
Not enough data
Knowledge Dissemination
9.0
92
Not enough data
9.1
100
Not enough data
9.4
110
Not enough data
9.2
107
Not enough data
9.1
60
Not enough data
8.7
51
Not enough data
9.1
56
Not enough data
8.3
47
Not enough data
8.6
53
Not enough data
Agentic AI - Knowledge Base
9.2
12
Not enough data
9.3
12
Not enough data
9.0
12
Not enough data
Design
Not enough data
9.4
6
Not enough data
8.1
6
Not enough data
8.3
6
Collaboration
Not enough data
10.0
6
Not enough data
9.2
6
File Types
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Edit & Revise
Not enough data
9.7
6
Not enough data
9.0
5
Not enough data
9.4
6
Integrate & Embed
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.4
6
Operating System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Document Creation
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and ClickHelp are categorized as Knowledge Base
Unique Categories
ClickHelp is categorized as Help Authoring Tool (HAT), Document Creation, and API Documentation Management
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClickHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.4%
Marketing and Advertising
6.6%
Insurance
5.7%
Education Management
4.5%
Other
64.1%
Computer Software
37.1%
Information Technology and Services
27.4%
Airlines/Aviation
8.1%
Non-Profit Organization Management
3.2%
Internet
3.2%
Other
21.0%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Can ClickHelp import my MS Word content?
1 Comment
CT
ClickHelp supports a lot of import formats, including DOC and DOCX files, HTML, RTF, CHM, etc. Sign up for a trial and check how you can quickly import the...Read more
Publish Google Documents into ClickHelp?
1 Comment
CT
ClickHelp supports a number of importing formats. So, you can export your Google Docs content into DOCX or HTML files and then import into ClickHelp. You can...Read more
Is there a user commenting function in ClickHelp?
1 Comment
CT
You can sign up for a free Disqus account, enable Disqus integration in ClickHelp and get a fully managed commenting functionality. Read our blog about...Read more
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