G2 reviewers report that Blackpoint Cyber excels in customer support, with users highlighting the responsiveness of their Security Operations Center (SOC). One user mentioned, "The SOC is always quick to answer my calls in the event we need to call in for an investigation into a situation!" This level of support contributes to a higher overall satisfaction compared to CYREBRO.
Users say that Blackpoint Cyber's implementation process is notably smooth, with many praising its intuitive onboarding and setup. Reviewers appreciate the "on time reporting" and "active alerts by email," which make it easier to manage cybersecurity without unnecessary fuss.
According to verified reviews, Blackpoint Cyber has a significant edge in usability, scoring higher in ease of use and setup. Users have noted that the platform is straightforward, allowing them to navigate and utilize features effectively, while CYREBRO, although functional, has received mixed feedback regarding its user experience.
Reviewers mention that Blackpoint Cyber's proactive threat hunting capabilities are a standout feature, with users stating that it has "saved our own and our clients' bacon multiple times by catching and shutting down nefarious activity." This proactive approach is a key differentiator that enhances user confidence in their cybersecurity measures.
Users highlight that while CYREBRO offers a user-friendly dashboard and 24/7 monitoring, it falls short in areas like automated remediation and reporting customization. One user noted the platform's "great performance helping us analyze and take action on our cyber security policies," but others feel it lacks the depth of features found in Blackpoint Cyber.
G2 reviewers indicate that Blackpoint Cyber's overall product direction and quality of support are significantly better, with users appreciating the consistent updates and improvements. In contrast, CYREBRO's feedback suggests that while it has a solid foundation, it may not be evolving as rapidly to meet user needs.
Pricing
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Blackpoint Cyber
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CYREBRO
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Free Trial
Blackpoint Cyber
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CYREBRO
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Ratings
Meets Requirements
9.4
226
8.4
120
Ease of Use
9.2
228
8.8
121
Ease of Setup
9.4
217
8.1
107
Ease of Admin
9.2
215
8.9
95
Quality of Support
9.6
225
8.3
121
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