# Blackbaud Raiser's Edge NXT vs Neon CRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Blackbaud Raiser's Edge NXT excels in user experience, with many users highlighting its **intuitive design** and ease of use. One user mentioned, "I like that the Blackbaud Raiser's Edge NXT system is easy to use and intuitive," which reflects its strong reputation in the higher education sector. - **Users say** Neon CRM stands out for its comprehensive support and functionality, with one reviewer noting, "What I really like the most, especially now, is the support piece." This indicates that users feel well-supported, which is crucial for organizations that rely on timely assistance. - **Reviewers mention** that Blackbaud Raiser's Edge NXT provides a robust platform for managing donor information, with features that allow users to keep track of "everything in one place—donors, gifts, contacts, and any notes related to stewarding each constituent." This centralized approach is a significant advantage for organizations looking to streamline their donor management. - **According to verified reviews** , Neon CRM offers a wealth of functionalities beyond basic donor management, with users appreciating its ability to manage events and access historical information easily. One user stated, "So many different functionalities. Much more than just a donor management system," highlighting its versatility. - **G2 reviewers report** that while Blackbaud Raiser's Edge NXT has a solid feature set, some users find it challenging to configure to their specific workflows. This sentiment suggests that organizations may face hurdles during implementation, which could impact their overall satisfaction. - **Users say** that Neon CRM's reporting capabilities are particularly strong, with many praising its ability to provide complex assessments about donors and prospective donors. This feature is essential for organizations looking to enhance their fundraising strategies and donor engagement. | | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.2 out of 5 | | **Total Reviews** | 640 | 437 | | **Largest Market Segment** | Mid-Market (48.6% of reviews) | Small-Business (88.8% of reviews) | | **Entry Level Price** | No pricing available | Starting at $99.00 Per Month | --- ## Top Pros & Cons ### Blackbaud Raiser's Edge NXT Pros: - Ease of Use (69 reviews) - Intuitive (30 reviews) Cons: - Missing Features (34 reviews) - Database Issues (19 reviews) ### Neon CRM Pros: - Ease of Use (56 reviews) - Features (43 reviews) Cons: - Difficult Learning (20 reviews) - Not Intuitive (20 reviews) --- ## Ratings Comparison | Rating | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Meets Requirements** | 7.9 (471 reviews) | 8.4 (354 reviews) | | **Ease of Use** | 7.5 (556 reviews) | 8.0 (357 reviews) | | **Ease of Setup** | 7.2 (292 reviews) | 7.7 (267 reviews) | | **Ease of Admin** | 7.5 (226 reviews) | 8.3 (253 reviews) | | **Quality of Support** | 7.5 (446 reviews) | 8.3 (342 reviews) | | **Has the product been a good partner in doing business?** | 7.6 (221 reviews) | 8.7 (254 reviews) | | **Product Direction (% positive)** | 7.2 (467 reviews) | 8.6 (334 reviews) | --- ## Pricing ### Blackbaud Raiser's Edge NXT #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Neon CRM #### Entry-Level Pricing Plan: Neon CRM Price: Starting at $99.00 Per Month Description: Get all the donor management, fundraising, and communication tools you need to turn individual data points into personal connections that drive sustainable growth. Key Features: - 360-Degree Constituent Management - Unlimited Users - Unlimited Forms [Browse all 4 editions](https://www.g2.com/products/neon-one-llc-neon-crm/pricing) #### Free Trial No --- ## Features Comparison By Category ### Fundraising | Product | Score | Reviews | |---|---|---| | **Blackbaud Raiser's Edge NXT** | 6.7/10 | 166 | | **Neon CRM** | 7.8/10 | 177 | #### Administration | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Reporting** | 7.2 (153 reviews) | 8.1 (163 reviews) | | **Interaction Tracking** | 7.7 (150 reviews) | 8.2 (141 reviews) | | **Automation** | 6.4 (147 reviews) | 7.7 (148 reviews) | | **Donor Profiles** | 8.2 (155 reviews) | 8.6 (159 reviews) | #### Fundraising | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Campaign Management** | 7.4 (138 reviews) | 8.4 (158 reviews) | | **Online Donation Portal** | 6.8 (129 reviews) | 8.7 (161 reviews) | | **Event Planning** | 6.0 (128 reviews) | 7.4 (145 reviews) | | **Recurring Donations** | 7.1 (141 reviews) | 8.6 (158 reviews) | | **Peer-to-peer Fundraising** | 5.4 (111 reviews) | 6.9 (91 reviews) | | **Mobile Capabilities** | 6.9 (129 reviews) | 6.8 (111 reviews) | #### Marketing | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Email Marketing** | 5.9 (131 reviews) | 7.6 (143 reviews) | | **Direct Mail Tools** | 5.5 (119 reviews) | 6.9 (120 reviews) | ### Donor Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Raiser's Edge NXT** | 7.2/10 | 184 | | **Neon CRM** | 7.8/10 | 199 | #### Administration | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **User Dashboard** | 7.6 (151 reviews) | 8.3 (183 reviews) | | **Donor Profiles** | 8.3 (165 reviews) | 8.5 (181 reviews) | | **Reporting** | 7.4 (157 reviews) | 7.9 (181 reviews) | | **Templates** | 6.1 (130 reviews) | 7.3 (174 reviews) | | **Customization** | 6.7 (145 reviews) | 7.7 (177 reviews) | #### Donor Management | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Moves Management** | 7.3 (143 reviews) | 7.1 (142 reviews) | | **Pledge Tracking** | 7.2 (141 reviews) | 7.3 (135 reviews) | | **E-Document Storage** | 6.9 (132 reviews) | 7.0 (137 reviews) | | **Acknowledgments & Communications** | 6.6 (146 reviews) | 8.4 (175 reviews) | #### Interoperability | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Event Tracking** | 6.6 (132 reviews) | 7.9 (152 reviews) | | **Gift Tracking** | 8.2 (143 reviews) | 8.4 (145 reviews) | | **Fund Accounting** | 7.0 (132 reviews) | 7.7 (130 reviews) | ### Nonprofit CRM | Product | Score | Reviews | |---|---|---| | **Blackbaud Raiser's Edge NXT** | 6.2/10 | 120 | | **Neon CRM** | 7.3/10 | 242 | #### Constituent Management | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Constituent Profiles** | 8.0 (110 reviews) ✓ Verified | 8.3 (192 reviews) ✓ Verified | | **Online Portal** | 5.9 (93 reviews) | 7.7 (171 reviews) ✓ Verified | | **Donor Communications** | 6.2 (99 reviews) ✓ Verified | 8.1 (194 reviews) ✓ Verified | #### Marketing Automation | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Email Marketing** | 5.8 (98 reviews) ✓ Verified | 7.4 (183 reviews) ✓ Verified | | **Lead Management** | 5.8 (88 reviews) ✓ Verified | 6.5 (135 reviews) ✓ Verified | | **Campaign Management** | 6.5 (92 reviews) ✓ Verified | 7.8 (166 reviews) ✓ Verified | | **Marketing ROI Analytics** | 5.6 (85 reviews) ✓ Verified | 6.4 (132 reviews) ✓ Verified | #### Workflow Automation | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Donor Prospecting** | 6.3 (95 reviews) ✓ Verified | 6.3 (145 reviews) ✓ Verified | | **Data Entry** | 7.0 (106 reviews) ✓ Verified | 8.1 (188 reviews) ✓ Verified | | **Task Delegation** | 5.9 (91 reviews) ✓ Verified | 6.4 (145 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Reporting** | 6.7 (104 reviews) ✓ Verified | 7.8 (196 reviews) ✓ Verified | | **Dashboards** | 6.7 (103 reviews) ✓ Verified | 8.1 (180 reviews) ✓ Verified | | **Automated Reports** | 5.9 (94 reviews) ✓ Verified | 7.4 (165 reviews) ✓ Verified | #### Integrations | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Accounting** | 5.8 (80 reviews) | 7.2 (151 reviews) ✓ Verified | | **Fundraising** | 7.1 (99 reviews) ✓ Verified | 8.3 (186 reviews) ✓ Verified | | **Grant Management** | 5.7 (80 reviews) | 6.6 (143 reviews) ✓ Verified | | **Sales POS** | 4.6 (72 reviews) | 6.0 (125 reviews) | #### Agentic AI - Nonprofit CRM | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Cross-system Integration** | 5.7 (5 reviews) | Feature Not Available | ### Volunteer Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Raiser's Edge NXT** | N/A | N/A | | **Neon CRM** | 7.5/10 | 59 | #### Volunteer Management | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Opportunity Listings** | Not enough data | 7.2 (42 reviews) | | **Volunteer Tracking** | Not enough data | 7.9 (51 reviews) | | **Volunteer Scheduling** | Not enough data | 7.2 (41 reviews) | | **Volunteer Profiles** | Not enough data | 7.6 (43 reviews) | | **Document Management** | Not enough data | 7.1 (40 reviews) | #### Engagement & Communication Tools | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Gamification** | Not enough data | 5.7 (34 reviews) | | **Mass Messaging** | Not enough data | 7.9 (46 reviews) | | **Donation Pages** | Not enough data | 8.4 (51 reviews) | | **Mobile Application** | Not enough data | 6.8 (39 reviews) | #### Administration | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **CRM Integration** | Not enough data | 8.3 (45 reviews) | | **Dashboards & Analytics** | Not enough data | 8.3 (49 reviews) | ### Professional Association Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Raiser's Edge NXT** | N/A | N/A | | **Neon CRM** | N/A | N/A | #### Agentic AI - Professional Association Management | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Membership Management | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Member Self‑Service Portal** | Not enough data | Not enough data | | **Member Database** | Not enough data | Not enough data | | **Automated Dues & Renewals** | Not enough data | Not enough data | #### Events & Committees | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Committee & Group Management** | Not enough data | Not enough data | | **Event Management & Registration** | Not enough data | Not enough data | | **Calendar & Scheduling Tools** | Not enough data | Not enough data | #### Financial & Operational Tools | Feature | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Integration With Accounting Tools** | Not enough data | Not enough data | | **Email Marketing & Automated Communications** | Not enough data | Not enough data | | **Online Payments & Invoicing** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Donor Management Software](https://www.g2.com/categories/donor-management), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Fundraising Software](https://www.g2.com/categories/fundraising) **Unique to Blackbaud Raiser's Edge NXT (2):** [Nonprofit Payment Gateway Software](https://www.g2.com/categories/nonprofit-payment-gateway), [Donor Prospect Research Software](https://www.g2.com/categories/donor-prospect-research) **Unique to Neon CRM (3):** [Admission-Based Nonprofit Software](https://www.g2.com/categories/admission-based-nonprofit), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management), [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) --- ## Reviewer Demographics ### By Company Size | Segment | Blackbaud Raiser's Edge NXT | Neon CRM | |---|---|---| | **Small-Business** | 41.0% | 88.8% | | **Mid-Market** | 48.6% | 10.0% | | **Enterprise** | 10.4% | 1.2% | ### By Industry #### Blackbaud Raiser's Edge NXT - **Non-Profit Organization Management:** 34.6% - **Higher Education:** 19.8% - **Hospital & Health Care:** 7.6% - **Education Management:** 6.3% - **Fund-Raising:** 6.3% - **Primary/Secondary Education:** 4.9% - **Religious Institutions:** 2.2% - **Museums and Institutions:** 2.1% - **Individual & Family Services:** 1.6% - **Accounting:** 1.4% - **Other:** 13.0% #### Neon CRM - **Non-Profit Organization Management:** 55.3% - **Performing Arts:** 4.2% - **Civic & Social Organization:** 3.4% - **Religious Institutions:** 3.4% - **Fund-Raising:** 2.5% - **Museums and Institutions:** 2.2% - **Education Management:** 2.2% - **Hospital & Health Care:** 2.0% - **Entertainment:** 1.7% - **Health, Wellness and Fitness:** 1.5% - **Other:** 21.6% --- ## Alternatives ### Alternatives to Blackbaud Raiser's Edge NXT - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews) - [Tessitura](https://www.g2.com/products/tessitura/reviews) — 3.8/5 stars (80 reviews) - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2176 reviews) - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (284 reviews) - [iWave](https://www.g2.com/products/iwave/reviews) — 4.6/5 stars (537 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4896 reviews) ### Alternatives to Neon CRM - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (284 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2176 reviews) - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews) - [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews) - [DonorSnap](https://www.g2.com/products/donorsnap/reviews) — 4.2/5 stars (130 reviews) - [Blackbaud eTapestry](https://www.g2.com/products/blackbaud-etapestry/reviews) — 3.3/5 stars (103 reviews) --- ## Top Discussions ### Blackbaud Raiser's Edge NXT - Title: [What is the difference between Raiser's Edge and Raiser's Edge NXT?](https://www.g2.com/discussions/what-is-the-difference-between-raiser-s-edge-and-raiser-s-edge-nxt) — 2 comments > **Top comment:** "NXT provides a web interface along with all of the database features available in Raiser's Edge. Some functions are only available in one view or the other." - Title: [How can i better collect data through RE NXT?](https://www.g2.com/discussions/how-can-i-better-collect-data-through-re-nxt) — 2 comments, 1 upvote > **Top comment:** "Hi Katelyn, I'm Dominick, a research analyst overseeing our nonprofit categories here at G2. Great question! I used to work in fundraising and understand..." - Title: [What is Raiser's Edge NXT?](https://www.g2.com/discussions/what-is-raiser-s-edge-nxt) — 1 comment > **Top comment:** "It's a database software for non-profit organizations to track donors and donor information" ### Neon CRM - Title: [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) — 1 comment, 1 upvote > **Top comment:** "Yes, Tristan is right! You can respond to comments from within the platform. https://slopeunblocked.co" - Title: [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) — 1 comment, 1 upvote > **Top comment:** "Hi Jessica! Thanks for your question. Here's the link to our support guide to reporting, where you'll find the answer..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/blackbaud-raiser-s-edge-nxt-vs-neon-one-llc-neon-crm)