# Blackbaud Raiser's Edge NXT vs FreeWill Comparison
---
## AI Generated Summary
- **G2 reviewers report** that FreeWill excels in user satisfaction, boasting a higher overall rating compared to Blackbaud Raiser's Edge NXT. Users appreciate FreeWill's intuitive design, which simplifies the donor experience and enhances campaign management, making it feel like adding a dedicated staff member for planned giving without the overhead.
- **According to verified reviews** , Blackbaud Raiser's Edge NXT shines in its robust integration capabilities and user-friendly interface. Reviewers highlight the effectiveness of its appeal tracking and the clarity of its one-page user interface, which helps fundraisers access information quickly and efficiently.
- **Users say** that FreeWill's customer service is a standout feature, with many praising the ease of creating campaigns and the support provided. This level of service contributes to a seamless experience for organizations looking to grow their donor base, as evidenced by one user noting a 170% increase in their Legacy Society.
- **Reviewers mention** that Blackbaud Raiser's Edge NXT offers strong donor profile management, which is crucial for organizations looking to maintain detailed records. The ability to organize and sort data effectively is a significant advantage, allowing users to declutter custom fields and find grouped information easily.
- **G2 reviewers highlight** that FreeWill's ease of use is a major benefit, with a score that significantly outpaces Blackbaud Raiser's Edge NXT. Users find the platform straightforward for both administrators and donors, which enhances engagement and simplifies the giving process.
- **According to recent feedback** , while Blackbaud Raiser's Edge NXT has strong reporting features, it faces challenges in areas like event planning and online donation portals. Users have noted that these features could be more intuitive, which may impact the overall fundraising experience compared to FreeWill's more streamlined approach.



| | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 621 | 18 | 
| **Largest Market Segment** | Mid-Market (49.2% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Blackbaud Raiser's Edge NXT

Pros:
- Ease of Use (69 reviews)
- Intuitive (30 reviews)

Cons:
- Missing Features (34 reviews)
- Database Issues (19 reviews)

### FreeWill

**Not enough data**

---
## Ratings Comparison
| Rating | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
  | **Meets Requirements** | 7.8 (456 reviews) | 9.7 (18 reviews) | 
  | **Ease of Use** | 7.5 (537 reviews) | 9.6 (18 reviews) | 
  | **Ease of Setup** | 7.2 (277 reviews) | 9.8 (17 reviews) | 
  | **Ease of Admin** | 7.4 (214 reviews) | 9.9 (12 reviews) | 
  | **Quality of Support** | 7.5 (431 reviews) | 9.8 (18 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.5 (209 reviews) | 10.0 (12 reviews) | 
  | **Product Direction (% positive)** | 7.1 (455 reviews) | 10.0 (18 reviews) | 

---
## Pricing

### Blackbaud Raiser's Edge NXT

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### FreeWill

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Fundraising

| Product | Score | Reviews |
|---|---|---|
| **Blackbaud Raiser's Edge NXT** | 6.6/10 | 160 |
| **FreeWill** | 6.8/10 | 15 |

#### Administration

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Reporting** | 7.2 (151 reviews) | 8.8 (15 reviews) | 
| **Interaction Tracking** | 7.6 (147 reviews) | 6.9 (14 reviews) | 
| **Automation** | 6.4 (142 reviews) | 6.0 (14 reviews) | 
| **Donor Profiles** | 8.2 (151 reviews) | 7.3 (14 reviews) | 

#### Fundraising

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Campaign Management** | 7.4 (137 reviews) | 8.3 (15 reviews) | 
| **Online Donation Portal** | 6.7 (126 reviews) | 8.4 (15 reviews) | 
| **Event Planning** | 6.0 (128 reviews) | 4.5 (13 reviews) | 
| **Recurring Donations** | 7.1 (139 reviews) | 4.4 (13 reviews) | 
| **Peer-to-peer Fundraising** | 5.4 (111 reviews) | 4.5 (13 reviews) | 
| **Mobile Capabilities** | 6.9 (128 reviews) | 4.6 (13 reviews) | 

#### Marketing

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Email Marketing** | 5.8 (128 reviews) | 8.9 (14 reviews) | 
| **Direct Mail Tools** | 5.5 (119 reviews) | 8.5 (14 reviews) | 

### Donor Management

| Product | Score | Reviews |
|---|---|---|
| **Blackbaud Raiser's Edge NXT** | 7.1/10 | 165 |
| **FreeWill** | N/A | N/A |

#### Administration

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **User Dashboard** | 7.6 (150 reviews) | Not enough data | 
| **Donor Profiles** | 8.2 (154 reviews) | Not enough data | 
| **Reporting** | 7.3 (149 reviews) | Not enough data | 
| **Templates** | 6.1 (129 reviews) | Not enough data | 
| **Customization** | 6.6 (140 reviews) | Not enough data | 

#### Donor Management

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Moves Management** | 7.2 (137 reviews) | Not enough data | 
| **Pledge Tracking** | 7.2 (139 reviews) | Not enough data | 
| **E-Document Storage** | 6.9 (132 reviews) | Not enough data | 
| **Acknowledgments & Communications** | 6.5 (140 reviews) | Not enough data | 

#### Interoperability

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Event Tracking** | 6.6 (131 reviews) | Not enough data | 
| **Gift Tracking** | 8.2 (141 reviews) | Not enough data | 
| **Fund Accounting** | 6.9 (130 reviews) | Not enough data | 

### Nonprofit CRM

| Product | Score | Reviews |
|---|---|---|
| **Blackbaud Raiser's Edge NXT** | 6.2/10 | 116 |
| **FreeWill** | N/A | N/A |

#### Constituent Management

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Constituent Profiles** | 8.0 (110 reviews) ✓ Verified | Not enough data | 
| **Online Portal** | 5.9 (93 reviews) | Not enough data | 
| **Donor Communications** | 6.1 (98 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Email Marketing** | 5.8 (97 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 5.8 (88 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 6.5 (92 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 5.6 (85 reviews) ✓ Verified | Not enough data | 

#### Workflow Automation

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Donor Prospecting** | 6.3 (95 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 7.0 (106 reviews) ✓ Verified | Not enough data | 
| **Task Delegation** | 5.8 (90 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Reporting** | 6.6 (103 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 6.7 (102 reviews) ✓ Verified | Not enough data | 
| **Automated Reports** | 5.9 (94 reviews) ✓ Verified | Not enough data | 

#### Integrations

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Accounting** | 5.8 (80 reviews) | Not enough data | 
| **Fundraising** | 7.1 (99 reviews) ✓ Verified | Not enough data | 
| **Grant Management** | 5.7 (80 reviews) | Not enough data | 
| **Sales POS** | 4.6 (72 reviews) | Not enough data | 

#### Agentic AI - Nonprofit CRM

| Feature | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Fundraising Software](https://www.g2.com/categories/fundraising)

**Unique to Blackbaud Raiser's Edge NXT (4):** [Nonprofit Payment Gateway Software](https://www.g2.com/categories/nonprofit-payment-gateway), [Donor Prospect Research Software](https://www.g2.com/categories/donor-prospect-research), [Donor Management Software](https://www.g2.com/categories/donor-management), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm)



---
## Reviewer Demographics

### By Company Size

| Segment | Blackbaud Raiser's Edge NXT | FreeWill | 
|---|---|---|
| **Small-Business** | 40.6% | 44.4% | 
| **Mid-Market** | 49.2% | 50.0% | 
| **Enterprise** | 10.2% | 5.6% | 

### By Industry

#### Blackbaud Raiser's Edge NXT

- **Non-Profit Organization Management:** 34.3%
- **Higher Education:** 19.8%
- **Hospital & Health Care:** 7.8%
- **Fund-Raising:** 6.7%
- **Education Management:** 6.0%
- **Primary/Secondary Education:** 4.9%
- **Religious Institutions:** 2.3%
- **Museums and Institutions:** 2.1%
- **Individual & Family Services:** 1.6%
- **Accounting:** 1.5%
- **Other:** 12.9%

#### FreeWill

- **Non-Profit Organization Management:** 27.8%
- **Higher Education:** 27.8%
- **Fund-Raising:** 11.1%
- **Religious Institutions:** 5.6%
- **Hospital & Health Care:** 5.6%
- **Education Management:** 5.6%
- **Civic & Social Organization:** 5.6%
- **Broadcast Media:** 5.6%
- **Arts and Crafts:** 5.6%

---
## Alternatives

### Alternatives to Blackbaud Raiser's Edge NXT

- [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.4/5 stars (215 reviews)
- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (894 reviews)
- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (565 reviews)
- [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) — 4.2/5 stars (419 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (408 reviews)
- [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews)
- [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2075 reviews)
- [Tessitura](https://www.g2.com/products/tessitura/reviews) — 3.8/5 stars (79 reviews)
- [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (283 reviews)
- [iWave](https://www.g2.com/products/iwave/reviews) — 4.6/5 stars (478 reviews)

### Alternatives to FreeWill

- [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2075 reviews)
- [Donorbox](https://www.g2.com/products/donorbox/reviews) — 4.6/5 stars (1447 reviews)
- [Zeffy](https://www.g2.com/products/zeffy/reviews) — 4.9/5 stars (929 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (408 reviews)
- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (894 reviews)
- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (565 reviews)
- [Snap! Raise](https://www.g2.com/products/snap-raise/reviews) — 4.7/5 stars (502 reviews)
- [Bonterra OneCause](https://www.g2.com/products/bonterra-onecause/reviews) — 4.7/5 stars (502 reviews)
- [iWave](https://www.g2.com/products/iwave/reviews) — 4.6/5 stars (478 reviews)
- [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) — 4.2/5 stars (419 reviews)

---
## Top Discussions

### Blackbaud Raiser's Edge NXT

- Title: [What is the difference between Raiser's Edge and Raiser's Edge NXT?](https://www.g2.com/discussions/what-is-the-difference-between-raiser-s-edge-and-raiser-s-edge-nxt) — 2 comments
  > **Top comment:** "NXT provides a web interface along with all of the database features available in Raiser's Edge. Some functions are only available in one view or the other."
- Title: [How can i better collect data through RE NXT?](https://www.g2.com/discussions/how-can-i-better-collect-data-through-re-nxt) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katelyn,

I'm Dominick, a research analyst overseeing our nonprofit categories here at G2. Great question! I used to work in fundraising and understand..."
- Title: [What is Raiser's Edge NXT?](https://www.g2.com/discussions/what-is-raiser-s-edge-nxt) — 1 comment
  > **Top comment:** "It's a database software for non-profit organizations to track donors and donor information"

### FreeWill

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/blackbaud-raiser-s-edge-nxt-vs-freewill)