# Blackbaud eTapestry vs Neon CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Neon CRM excels in user satisfaction, with many praising its comprehensive functionalities that go beyond simple donor management. Users appreciate how it helps manage events and provides easy access to historical information for multiple users, making it a robust tool for nonprofits.
- **Users say** that Blackbaud eTapestry offers significant customizability, which is a major draw for organizations looking to tailor their fundraising efforts. Reviewers highlight its ability to track donations, volunteers, and development conversations, allowing for a more integrated approach to managing nonprofit activities.
- **According to verified reviews** , Neon CRM stands out for its superior support quality, with users noting that they can easily get assistance when needed. This level of support is particularly valued during the implementation phase, where users feel guided and supported throughout the onboarding process.
- **Reviewers mention** that while eTapestry has a solid feature set, some users feel it requires more training to unlock its full potential. This suggests that organizations may need to invest time in learning the platform to maximize its capabilities, which could be a hurdle for some teams.
- **G2 reviewers highlight** that Neon CRM's ease of use is a significant advantage, with many users finding the interface intuitive and straightforward. This user-friendly design contributes to a smoother daily operation, allowing teams to focus more on their mission rather than navigating complex software.
- **Users report** that while eTapestry provides essential features for tracking and managing fundraising efforts, it tends to lag behind Neon CRM in overall user satisfaction and ease of setup. This can lead to a less efficient experience for organizations that prioritize quick implementation and user-friendly interfaces.



| | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Star Rating** | 3.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 103 | 435 | 
| **Largest Market Segment** | Small-Business (72.3% of reviews) | Small-Business (88.9% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### Blackbaud eTapestry

**Not enough data**

### Neon CRM

Pros:
- Ease of Use (56 reviews)
- Features (43 reviews)

Cons:
- Difficult Learning (20 reviews)
- Not Intuitive (20 reviews)

---
## Ratings Comparison
| Rating | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
  | **Meets Requirements** | 7.2 (88 reviews) | 8.3 (350 reviews) | 
  | **Ease of Use** | 6.0 (89 reviews) | 7.9 (353 reviews) | 
  | **Ease of Setup** | 6.3 (42 reviews) | 7.7 (263 reviews) | 
  | **Ease of Admin** | 6.2 (49 reviews) | 8.3 (250 reviews) | 
  | **Quality of Support** | 6.8 (84 reviews) | 8.2 (338 reviews) | 
  | **Has the product been a good partner in doing business?** | 6.2 (49 reviews) | 8.7 (251 reviews) | 
  | **Product Direction (% positive)** | 4.4 (87 reviews) | 8.6 (330 reviews) | 

---
## Pricing

### Blackbaud eTapestry

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Neon CRM

#### Entry-Level Pricing

Plan: Neon CRM

Price: Starting at $99.00 Per Month

Description:  Get all the donor management, fundraising, and communication tools you need to turn individual data points into personal connections that drive sustainable growth.

Key Features:
- 360-Degree Constituent Management
- Unlimited Users
- Unlimited Forms

[Browse all 4 editions](https://www.g2.com/products/neon-one-llc-neon-crm/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Fundraising

| Product | Score | Reviews |
|---|---|---|
| **Blackbaud eTapestry** | 6.5/10 | 22 |
| **Neon CRM** | 7.8/10 | 177 |

#### Administration

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Reporting** | 6.3 (21 reviews) | 8.1 (163 reviews) | 
| **Interaction Tracking** | 6.8 (18 reviews) | 8.2 (141 reviews) | 
| **Automation** | 6.3 (19 reviews) | 7.7 (148 reviews) | 
| **Donor Profiles** | 7.3 (22 reviews) | 8.6 (159 reviews) | 

#### Fundraising

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Campaign Management** | 6.6 (19 reviews) | 8.4 (158 reviews) | 
| **Online Donation Portal** | 6.8 (18 reviews) | 8.7 (161 reviews) | 
| **Event Planning** | 6.0 (15 reviews) | 7.4 (145 reviews) | 
| **Recurring Donations** | 7.2 (18 reviews) | 8.6 (158 reviews) | 
| **Peer-to-peer Fundraising** | 6.6 (15 reviews) | 6.9 (91 reviews) | 
| **Mobile Capabilities** | 6.3 (13 reviews) | 6.8 (111 reviews) | 

#### Marketing

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Email Marketing** | 6.0 (16 reviews) | 7.6 (143 reviews) | 
| **Direct Mail Tools** | 5.5 (16 reviews) | 6.9 (120 reviews) | 

### Donor Management

| Product | Score | Reviews |
|---|---|---|
| **Blackbaud eTapestry** | N/A | N/A |
| **Neon CRM** | 7.8/10 | 199 |

#### Administration

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **User Dashboard** | Not enough data | 8.3 (183 reviews) | 
| **Donor Profiles** | Not enough data | 8.5 (181 reviews) | 
| **Reporting** | Not enough data | 7.9 (181 reviews) | 
| **Templates** | Not enough data | 7.3 (174 reviews) | 
| **Customization** | Not enough data | 7.7 (177 reviews) | 

#### Donor Management

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Moves Management** | Not enough data | 7.1 (142 reviews) | 
| **Pledge Tracking** | Not enough data | 7.3 (135 reviews) | 
| **E-Document Storage** | Not enough data | 7.0 (137 reviews) | 
| **Acknowledgments & Communications** | Not enough data | 8.4 (175 reviews) | 

#### Interoperability

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Event Tracking** | Not enough data | 7.9 (152 reviews) | 
| **Gift Tracking** | Not enough data | 8.4 (145 reviews) | 
| **Fund Accounting** | Not enough data | 7.7 (130 reviews) | 

### Nonprofit CRM

| Product | Score | Reviews |
|---|---|---|
| **Blackbaud eTapestry** | 5.8/10 | 17 |
| **Neon CRM** | 7.3/10 | 238 |

#### Constituent Management

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Constituent Profiles** | 7.3 (16 reviews) ✓ Verified | 8.3 (190 reviews) ✓ Verified | 
| **Online Portal** | Feature Not Available | 7.7 (171 reviews) ✓ Verified | 
| **Donor Communications** | 5.8 (15 reviews) ✓ Verified | 8.1 (191 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Email Marketing** | 5.8 (10 reviews) ✓ Verified | 7.4 (181 reviews) ✓ Verified | 
| **Lead Management** | Feature Not Available | 6.5 (135 reviews) ✓ Verified | 
| **Campaign Management** | 5.8 (10 reviews) ✓ Verified | 7.8 (166 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 4.8 (7 reviews) ✓ Verified | 6.4 (132 reviews) ✓ Verified | 

#### Workflow Automation

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Donor Prospecting** | 5.0 (8 reviews) ✓ Verified | 6.3 (143 reviews) ✓ Verified | 
| **Data Entry** | 6.9 (14 reviews) ✓ Verified | 8.1 (187 reviews) ✓ Verified | 
| **Task Delegation** | 4.4 (6 reviews) ✓ Verified | 6.4 (143 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Reporting** | 6.3 (15 reviews) ✓ Verified | 7.8 (196 reviews) ✓ Verified | 
| **Dashboards** | 6.4 (14 reviews) ✓ Verified | 8.1 (180 reviews) ✓ Verified | 
| **Automated Reports** | 6.7 (15 reviews) | 7.4 (165 reviews) ✓ Verified | 

#### Integrations

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Accounting** | 5.4 (8 reviews) | 7.2 (151 reviews) ✓ Verified | 
| **Fundraising** | 7.1 (13 reviews) ✓ Verified | 8.3 (183 reviews) ✓ Verified | 
| **Grant Management** | 5.8 (10 reviews) ✓ Verified | 6.6 (143 reviews) ✓ Verified | 
| **Sales POS** | 3.3 (5 reviews) | 6.0 (125 reviews) | 

#### Agentic AI - Nonprofit CRM

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 

### Volunteer Management

| Product | Score | Reviews |
|---|---|---|
| **Blackbaud eTapestry** | N/A | N/A |
| **Neon CRM** | 7.5/10 | 59 |

#### Volunteer Management

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Opportunity Listings** | Not enough data | 7.2 (42 reviews) | 
| **Volunteer Tracking** | Not enough data | 7.9 (51 reviews) | 
| **Volunteer Scheduling** | Not enough data | 7.2 (41 reviews) | 
| **Volunteer Profiles** | Not enough data | 7.6 (43 reviews) | 
| **Document Management** | Not enough data | 7.1 (40 reviews) | 

#### Engagement & Communication Tools

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Gamification** | Not enough data | 5.7 (34 reviews) | 
| **Mass Messaging** | Not enough data | 7.9 (46 reviews) | 
| **Donation Pages** | Not enough data | 8.4 (51 reviews) | 
| **Mobile Application** | Not enough data | 6.8 (39 reviews) | 

#### Administration

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.3 (45 reviews) | 
| **Dashboards & Analytics** | Not enough data | 8.3 (49 reviews) | 

### Professional Association Management

| Product | Score | Reviews |
|---|---|---|
| **Blackbaud eTapestry** | N/A | N/A |
| **Neon CRM** | N/A | N/A |

#### Agentic AI - Professional Association Management

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Membership Management

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Member Self‑Service Portal** | Not enough data | Not enough data | 
| **Member Database** | Not enough data | Not enough data | 
| **Automated Dues & Renewals** | Not enough data | Not enough data | 

#### Events & Committees

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Committee & Group Management** | Not enough data | Not enough data | 
| **Event Management & Registration** | Not enough data | Not enough data | 
| **Calendar & Scheduling Tools** | Not enough data | Not enough data | 

#### Financial & Operational Tools

| Feature | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Integration With Accounting Tools** | Not enough data | Not enough data | 
| **Email Marketing & Automated Communications** | Not enough data | Not enough data | 
| **Online Payments & Invoicing** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Admission-Based Nonprofit Software](https://www.g2.com/categories/admission-based-nonprofit), [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Fundraising Software](https://www.g2.com/categories/fundraising)


**Unique to Neon CRM (3):** [Donor Management Software](https://www.g2.com/categories/donor-management), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management), [Professional Association Management Software](https://www.g2.com/categories/professional-association-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Blackbaud eTapestry | Neon CRM | 
|---|---|---|
| **Small-Business** | 72.3% | 88.9% | 
| **Mid-Market** | 25.7% | 9.9% | 
| **Enterprise** | 2.0% | 1.2% | 

### By Industry

#### Blackbaud eTapestry

- **Non-Profit Organization Management:** 53.5%
- **Fund-Raising:** 5.9%
- **Education Management:** 4.0%
- **Hospital & Health Care:** 4.0%
- **Civic & Social Organization:** 3.0%
- **Health, Wellness and Fitness:** 3.0%
- **Mental Health Care:** 3.0%
- **Religious Institutions:** 2.0%
- **Computer Software:** 2.0%
- **Fine Art:** 2.0%
- **Other:** 17.8%

#### Neon CRM

- **Non-Profit Organization Management:** 55.4%
- **Performing Arts:** 4.0%
- **Civic & Social Organization:** 3.5%
- **Religious Institutions:** 3.5%
- **Fund-Raising:** 2.5%
- **Museums and Institutions:** 2.2%
- **Education Management:** 2.2%
- **Hospital & Health Care:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Individual & Family Services:** 1.5%
- **Other:** 21.8%

---
## Alternatives

### Alternatives to Blackbaud eTapestry

- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews)
- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews)
- [DonorDock](https://www.g2.com/products/donordock/reviews) — 4.8/5 stars (153 reviews)
- [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews)
- [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews)
- [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2176 reviews)
- [Donorbox](https://www.g2.com/products/donorbox/reviews) — 4.6/5 stars (1507 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4891 reviews)
- [Bonterra OneCause](https://www.g2.com/products/bonterra-onecause/reviews) — 4.7/5 stars (511 reviews)

### Alternatives to Neon CRM

- [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (284 reviews)
- [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews)
- [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews)
- [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (640 reviews)
- [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews)
- [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2176 reviews)
- [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews)
- [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews)
- [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews)
- [DonorSnap](https://www.g2.com/products/donorsnap/reviews) — 4.2/5 stars (130 reviews)

---
## Top Discussions

### Blackbaud eTapestry

No discussions available for this product.

### Neon CRM

- Title: [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) — 1 comment, 1 upvote
  > **Top comment:** "Yes, Tristan is right! You can respond to comments from within the platform.
https://slopeunblocked.co"
- Title: [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jessica! Thanks for your question. Here's the link to our support guide to reporting, where you'll find the answer..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/blackbaud-etapestry-vs-neon-one-llc-neon-crm)