# Blackbaud Enterprise Fundraising CRM vs Neon CRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that Neon CRM excels in user satisfaction, with many praising its comprehensive functionalities that go beyond simple donor management. Users appreciate how it helps manage events and provides easy access to historical information for multiple users. - **Users say** that Blackbaud Enterprise Fundraising CRM is particularly robust for larger nonprofits, with one reviewer highlighting its ability to centralize information like phone numbers and addresses. However, some users feel that it may not be as user-friendly for smaller organizations. - **Reviewers mention** that Neon CRM offers a smoother implementation process, with intuitive onboarding that helps new users get up to speed quickly. This contrasts with Blackbaud, where some users have noted challenges in setup and configuration. - **According to verified reviews** , Neon CRM stands out for its quality of support, with users expressing satisfaction with the responsiveness and helpfulness of the support team. In comparison, while Blackbaud users appreciate the ease of accessing customer support, they have reported mixed experiences regarding the overall support quality. - **G2 reviewers highlight** that Neon CRM's reporting and tracking features are highly rated, allowing users to conduct complex assessments of donors and prospects. This is a significant advantage for organizations looking to enhance their fundraising strategies, whereas Blackbaud's reporting features have received lower ratings. - **Users note** that Neon CRM's pricing structure is more accessible for small businesses, starting at $99, making it a more attractive option for smaller nonprofits. In contrast, Blackbaud's pricing is less transparent, which may deter smaller organizations from considering it. | | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Star Rating** | 3.4 out of 5 | 4.2 out of 5 | | **Total Reviews** | 44 | 436 | | **Largest Market Segment** | Mid-Market (48.8% of reviews) | Small-Business (88.8% of reviews) | | **Entry Level Price** | No pricing available | Starting at $99.00 Per Month | --- ## Top Pros & Cons ### Blackbaud Enterprise Fundraising CRM Pros: - Integrations (2 reviews) - Comprehensive (1 reviews) Cons: - Expensive (2 reviews) - Clunky Interface (1 reviews) ### Neon CRM Pros: - Ease of Use (56 reviews) - Features (43 reviews) Cons: - Difficult Learning (20 reviews) - Not Intuitive (20 reviews) --- ## Ratings Comparison | Rating | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Meets Requirements** | 7.0 (37 reviews) | 8.4 (354 reviews) | | **Ease of Use** | 6.7 (37 reviews) | 8.0 (357 reviews) | | **Ease of Setup** | 4.5 (17 reviews) | 7.7 (267 reviews) | | **Ease of Admin** | 5.3 (17 reviews) | 8.3 (253 reviews) | | **Quality of Support** | 6.3 (35 reviews) | 8.3 (342 reviews) | | **Has the product been a good partner in doing business?** | 4.5 (17 reviews) | 8.7 (254 reviews) | | **Product Direction (% positive)** | 5.0 (35 reviews) | 8.6 (334 reviews) | --- ## Pricing ### Blackbaud Enterprise Fundraising CRM #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Neon CRM #### Entry-Level Pricing Plan: Neon CRM Price: Starting at $99.00 Per Month Description: Get all the donor management, fundraising, and communication tools you need to turn individual data points into personal connections that drive sustainable growth. Key Features: - 360-Degree Constituent Management - Unlimited Users - Unlimited Forms [Browse all 4 editions](https://www.g2.com/products/neon-one-llc-neon-crm/pricing) #### Free Trial No --- ## Features Comparison By Category ### Fundraising | Product | Score | Reviews | |---|---|---| | **Blackbaud Enterprise Fundraising CRM** | 5.3/10 | 7 | | **Neon CRM** | 7.8/10 | 177 | #### Administration | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Reporting** | 6.2 (7 reviews) | 8.1 (163 reviews) | | **Interaction Tracking** | 6.4 (7 reviews) | 8.2 (141 reviews) | | **Automation** | 5.2 (7 reviews) | 7.7 (148 reviews) | | **Donor Profiles** | 7.1 (7 reviews) | 8.6 (159 reviews) | #### Fundraising | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Campaign Management** | 5.7 (7 reviews) | 8.4 (158 reviews) | | **Online Donation Portal** | 3.6 (6 reviews) | 8.7 (161 reviews) | | **Event Planning** | Not enough data | 7.4 (145 reviews) | | **Recurring Donations** | 4.2 (6 reviews) | 8.6 (158 reviews) | | **Peer-to-peer Fundraising** | Not enough data | 6.9 (91 reviews) | | **Mobile Capabilities** | 3.6 (7 reviews) | 6.8 (111 reviews) | #### Marketing | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Email Marketing** | 5.3 (5 reviews) | 7.6 (143 reviews) | | **Direct Mail Tools** | Not enough data | 6.9 (120 reviews) | ### Donor Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Enterprise Fundraising CRM** | N/A | N/A | | **Neon CRM** | 7.8/10 | 199 | #### Administration | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **User Dashboard** | Not enough data | 8.3 (183 reviews) | | **Donor Profiles** | Not enough data | 8.5 (181 reviews) | | **Reporting** | Not enough data | 7.9 (181 reviews) | | **Templates** | Not enough data | 7.3 (174 reviews) | | **Customization** | Not enough data | 7.7 (177 reviews) | #### Donor Management | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Moves Management** | Not enough data | 7.1 (142 reviews) | | **Pledge Tracking** | Not enough data | 7.3 (135 reviews) | | **E-Document Storage** | Not enough data | 7.0 (137 reviews) | | **Acknowledgments & Communications** | Not enough data | 8.4 (175 reviews) | #### Interoperability | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Event Tracking** | Not enough data | 7.9 (152 reviews) | | **Gift Tracking** | Not enough data | 8.4 (145 reviews) | | **Fund Accounting** | Not enough data | 7.7 (130 reviews) | ### Nonprofit CRM | Product | Score | Reviews | |---|---|---| | **Blackbaud Enterprise Fundraising CRM** | 5.6/10 | 8 | | **Neon CRM** | 7.3/10 | 242 | #### Constituent Management | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Constituent Profiles** | 6.3 (8 reviews) ✓ Verified | 8.3 (192 reviews) ✓ Verified | | **Online Portal** | 3.7 (5 reviews) ✓ Verified | 7.7 (171 reviews) ✓ Verified | | **Donor Communications** | 4.2 (6 reviews) ✓ Verified | 8.1 (194 reviews) ✓ Verified | #### Marketing Automation | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Email Marketing** | 4.2 (6 reviews) ✓ Verified | 7.4 (183 reviews) ✓ Verified | | **Lead Management** | 4.7 (6 reviews) ✓ Verified | 6.5 (135 reviews) ✓ Verified | | **Campaign Management** | 5.6 (6 reviews) ✓ Verified | 7.8 (166 reviews) ✓ Verified | | **Marketing ROI Analytics** | 5.7 (5 reviews) ✓ Verified | 6.4 (132 reviews) ✓ Verified | #### Workflow Automation | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Donor Prospecting** | 5.6 (6 reviews) ✓ Verified | 6.3 (145 reviews) ✓ Verified | | **Data Entry** | 6.4 (6 reviews) ✓ Verified | 8.1 (188 reviews) ✓ Verified | | **Task Delegation** | 4.7 (6 reviews) ✓ Verified | 6.4 (145 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Reporting** | 6.2 (7 reviews) ✓ Verified | 7.8 (196 reviews) ✓ Verified | | **Dashboards** | 6.4 (6 reviews) ✓ Verified | 8.1 (180 reviews) ✓ Verified | | **Automated Reports** | 5.8 (6 reviews) ✓ Verified | 7.4 (165 reviews) ✓ Verified | #### Integrations | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Accounting** | 6.3 (5 reviews) ✓ Verified | 7.2 (151 reviews) ✓ Verified | | **Fundraising** | 6.7 (6 reviews) ✓ Verified | 8.3 (186 reviews) ✓ Verified | | **Grant Management** | 6.7 (5 reviews) ✓ Verified | 6.6 (143 reviews) ✓ Verified | | **Sales POS** | Feature Not Available | 6.0 (125 reviews) | #### Agentic AI - Nonprofit CRM | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | ### Volunteer Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Enterprise Fundraising CRM** | N/A | N/A | | **Neon CRM** | 7.5/10 | 59 | #### Volunteer Management | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Opportunity Listings** | Not enough data | 7.2 (42 reviews) | | **Volunteer Tracking** | Not enough data | 7.9 (51 reviews) | | **Volunteer Scheduling** | Not enough data | 7.2 (41 reviews) | | **Volunteer Profiles** | Not enough data | 7.6 (43 reviews) | | **Document Management** | Not enough data | 7.1 (40 reviews) | #### Engagement & Communication Tools | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Gamification** | Not enough data | 5.7 (34 reviews) | | **Mass Messaging** | Not enough data | 7.9 (46 reviews) | | **Donation Pages** | Not enough data | 8.4 (51 reviews) | | **Mobile Application** | Not enough data | 6.8 (39 reviews) | #### Administration | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **CRM Integration** | Not enough data | 8.3 (45 reviews) | | **Dashboards & Analytics** | Not enough data | 8.3 (49 reviews) | ### Professional Association Management | Product | Score | Reviews | |---|---|---| | **Blackbaud Enterprise Fundraising CRM** | N/A | N/A | | **Neon CRM** | N/A | N/A | #### Agentic AI - Professional Association Management | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Membership Management | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Member Self‑Service Portal** | Not enough data | Not enough data | | **Member Database** | Not enough data | Not enough data | | **Automated Dues & Renewals** | Not enough data | Not enough data | #### Events & Committees | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Committee & Group Management** | Not enough data | Not enough data | | **Event Management & Registration** | Not enough data | Not enough data | | **Calendar & Scheduling Tools** | Not enough data | Not enough data | #### Financial & Operational Tools | Feature | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Integration With Accounting Tools** | Not enough data | Not enough data | | **Email Marketing & Automated Communications** | Not enough data | Not enough data | | **Online Payments & Invoicing** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm), [Fundraising Software](https://www.g2.com/categories/fundraising) **Unique to Neon CRM (4):** [Admission-Based Nonprofit Software](https://www.g2.com/categories/admission-based-nonprofit), [Donor Management Software](https://www.g2.com/categories/donor-management), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management), [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) --- ## Reviewer Demographics ### By Company Size | Segment | Blackbaud Enterprise Fundraising CRM | Neon CRM | |---|---|---| | **Small-Business** | 32.6% | 88.8% | | **Mid-Market** | 48.8% | 10.0% | | **Enterprise** | 18.6% | 1.2% | ### By Industry #### Blackbaud Enterprise Fundraising CRM - **Higher Education:** 34.9% - **Non-Profit Organization Management:** 30.2% - **Fund-Raising:** 9.3% - **Education Management:** 7.0% - **Religious Institutions:** 4.7% - **Primary/Secondary Education:** 2.3% - **Philanthropy:** 2.3% - **Museums and Institutions:** 2.3% - **Hospital & Health Care:** 2.3% - **Environmental Services:** 2.3% - **Other:** 2.3% #### Neon CRM - **Non-Profit Organization Management:** 55.3% - **Performing Arts:** 4.2% - **Civic & Social Organization:** 3.4% - **Religious Institutions:** 3.4% - **Fund-Raising:** 2.5% - **Museums and Institutions:** 2.2% - **Education Management:** 2.2% - **Hospital & Health Care:** 2.0% - **Entertainment:** 1.7% - **Health, Wellness and Fitness:** 1.5% - **Other:** 21.6% --- ## Alternatives ### Alternatives to Blackbaud Enterprise Fundraising CRM - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [Tessitura](https://www.g2.com/products/tessitura/reviews) — 3.8/5 stars (80 reviews) - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (284 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2176 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4893 reviews) - [iWave](https://www.g2.com/products/iwave/reviews) — 4.6/5 stars (537 reviews) ### Alternatives to Neon CRM - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (284 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (914 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (640 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2176 reviews) - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews) - [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (418 reviews) - [DonorSnap](https://www.g2.com/products/donorsnap/reviews) — 4.2/5 stars (130 reviews) --- ## Top Discussions ### Blackbaud Enterprise Fundraising CRM No discussions available for this product. ### Neon CRM - Title: [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) — 1 comment, 1 upvote > **Top comment:** "Yes, Tristan is right! You can respond to comments from within the platform. https://slopeunblocked.co" - Title: [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) — 1 comment, 1 upvote > **Top comment:** "Hi Jessica! Thanks for your question. Here's the link to our support guide to reporting, where you'll find the answer..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/blackbaud-enterprise-fundraising-crm-vs-neon-one-llc-neon-crm)