# Bizrate Insights vs Yotpo Comparison

| | Bizrate Insights | Yotpo | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 35 | 265 | 
| **Largest Market Segment** | Mid-Market (51.4% of reviews) | Small-Business (74.5% of reviews) | 
| **Entry Level Price** | Free | Free Forever | 

---
## Top Pros & Cons

### Bizrate Insights

Pros:
- Helpful (20 reviews)
- Customer Feedback (18 reviews)

Cons:
- Limitations (8 reviews)
- Survey Issues (8 reviews)

### Yotpo

Pros:
- Ease of Use (22 reviews)
- Customer Support (21 reviews)

Cons:
- Expensive (11 reviews)
- Missing Features (8 reviews)

---
## Ratings Comparison
| Rating | Bizrate Insights | Yotpo | 
|---|---|---|
  | **Meets Requirements** | 9.0 (33 reviews) | 8.6 (213 reviews) | 
  | **Ease of Use** | 9.0 (34 reviews) | 8.5 (215 reviews) | 
  | **Ease of Setup** | 9.3 (20 reviews) | 8.1 (147 reviews) | 
  | **Ease of Admin** | 9.0 (17 reviews) | 8.2 (130 reviews) | 
  | **Quality of Support** | 9.7 (32 reviews) | 8.8 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (17 reviews) | 8.5 (127 reviews) | 
  | **Product Direction (% positive)** | 9.0 (34 reviews) | 8.2 (199 reviews) | 

---
## Pricing

### Bizrate Insights

#### Entry-Level Pricing

Plan: Growth

Price: Free

Description: Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

Key Features:
- Unlimited survey invitations and responses
- Google Seller Ratings syndication powering SEM & SEO
- Journey mapping across the entire shopping experience

[Browse all 4 editions](https://www.g2.com/products/bizrate-insights/pricing)

#### Free Trial

Yes

### Yotpo

#### Entry-Level Pricing

Plan: Free

Price: Free Forever

Description: Up to 50 monthly orders, 
Review Request Emails, 
On-site Widgets, 
Moderation & Commenting, 
Social Push & SEO Page, 
And more.


[Browse all 3 editions](https://www.g2.com/products/yotpo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 7.7/10 | 9 |
| **Yotpo** | N/A | N/A |

#### Analytics

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Reports** | 9.3 (9 reviews) | Not enough data | 
| **Dashboard** | 9.4 (8 reviews) | Not enough data | 
| **Web Analytics** | 9.4 (9 reviews) | Not enough data | 
| **Campaign Tracking** | 6.9 (8 reviews) | Not enough data | 
| **Customer Demographics** | 9.6 (9 reviews) | Not enough data | 
| **Predictive Analytics** | 6.9 (8 reviews) | Not enough data | 

#### Administration

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Data Storage** | 8.3 (8 reviews) | Not enough data | 
| **A/B Testing** | 8.1 (7 reviews) | Not enough data | 
| **Integrations** | 8.1 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **AI Text Generation** | 6.3 (5 reviews) | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 7.3/10 | 31 |
| **Yotpo** | N/A | N/A |

#### Analytics

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.9 (28 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (27 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (26 reviews) | Not enough data | 
| **Gamification** | 5.7 (23 reviews) | Not enough data | 

#### Customization

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Stakeholder Management** | 8.5 (25 reviews) | Not enough data | 
| **Multilanguage Support** | 7.1 (21 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.5 (21 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.1 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **AI Text Generation** | 5.9 (19 reviews) | Not enough data | 
| **AI Text Summarization** | 6.0 (19 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (19 reviews) | Not enough data | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | N/A | N/A |
| **Yotpo** | 7.6/10 | 72 |

#### Collection

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Authentication** | Not enough data | 7.8 (44 reviews) ✓ Verified | 
| **Review Forms** | Not enough data | 8.1 (60 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 7.6 (57 reviews) ✓ Verified | 
| **Engagement** | Not enough data | 7.9 (53 reviews) ✓ Verified | 
| **Community Q&A** | Not enough data | 8.0 (48 reviews) ✓ Verified | 

#### Agentic AI - Review Management

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 6.7 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.1 (6 reviews) | 

#### Moderation

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 8.2 (61 reviews) ✓ Verified | 
| **Response Types** | Not enough data | 7.9 (55 reviews) ✓ Verified | 
| **Legal Agreements** | Not enough data | 7.7 (43 reviews) ✓ Verified | 

#### Use Cases

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **E-commerce** | Not enough data | 8.5 (62 reviews) ✓ Verified | 
| **Retail** | Not enough data | 7.7 (43 reviews) ✓ Verified | 
| **Customer Service** | Not enough data | 8.2 (53 reviews) ✓ Verified | 

#### Administration

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Incentives** | Not enough data | 7.5 (52 reviews) ✓ Verified | 
| **Syndication** | Not enough data | 7.5 (40 reviews) ✓ Verified | 
| **Insights** | Not enough data | 8.0 (51 reviews) ✓ Verified | 
| **Content** | Not enough data | 8.1 (51 reviews) ✓ Verified | 
| **Sampling** | Not enough data | 7.5 (34 reviews) ✓ Verified | 

#### Display Options

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Badges** | Not enough data | 7.5 (40 reviews) ✓ Verified | 
| **Widgets** | Not enough data | 7.8 (56 reviews) ✓ Verified | 
| **Integration & APIs** | Not enough data | 7.5 (58 reviews) ✓ Verified | 
| **Marketing** | Not enough data | 7.5 (50 reviews) ✓ Verified | 

#### Generative AI

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (13 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 7.1/10 | 17 |
| **Yotpo** | N/A | N/A |

#### Feedback Management

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Tagging** | 7.1 (13 reviews) | Not enough data | 
| **Segmentation** | 8.0 (14 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 7.6 (15 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Thematic Analysis** | 6.4 (13 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.7 (16 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.6 (15 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Online Reviews** | 7.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.4 (15 reviews) | Not enough data | 
| **Social Media** | 6.4 (13 reviews) | Not enough data | 
| **Customer Service Channels** | 6.5 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **AI Text Generation** | 5.4 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 5.4 (13 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 8.6/10 | 7 |
| **Yotpo** | N/A | N/A |

#### Survey Management

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Survey Builder** | 6.7 (7 reviews) | Not enough data | 
| **Question Types** | 8.8 (7 reviews) | Not enough data | 
| **Templates** | 7.6 (7 reviews) | Not enough data | 
| **Survey Distribution** | 9.3 (5 reviews) | Not enough data | 

#### Survey Customization

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Branching/Skip Logic** | 9.3 (5 reviews) | Not enough data | 
| **Branding** | 8.3 (5 reviews) | Not enough data | 
| **Multimedia Support** | 8.3 (5 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.0 (5 reviews) | Not enough data | 

#### Survey Insights

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Reporting & Analytics** | 9.4 (6 reviews) | Not enough data | 
| **BI Tools Integration** | 9.0 (5 reviews) | Not enough data | 
| **Data Exporting** | 9.7 (5 reviews) | Not enough data | 
| **Permissions** | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Loyalty Management

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | N/A | N/A |
| **Yotpo** | 6.9/10 | 43 |

#### Loyalty Experience

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Loyalty Engine** | Not enough data | 8.3 (40 reviews) | 
| **Rewards** | Not enough data | 8.3 (39 reviews) | 
| **Membership** | Not enough data | 7.3 (30 reviews) | 
| **Personalization** | Not enough data | 8.0 (33 reviews) | 
| **Gamification** | Not enough data | 7.0 (22 reviews) | 
| **Loyalty Cards** | Not enough data | 7.6 (27 reviews) | 

#### Loyalty Platform

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Communication Tools** | Not enough data | 7.8 (31 reviews) | 
| **Customer Relationship Management (CRM)** | Not enough data | 7.9 (27 reviews) | 
| **Loyalty Analytics** | Not enough data | 7.8 (32 reviews) | 
| **Localization** | Not enough data | 7.2 (23 reviews) | 
| **Integrations** | Not enough data | 7.5 (33 reviews) | 

#### Agentic AI - Loyalty Management

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.0 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 5.0 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 4.0 (7 reviews) | 

### User-Generated Content

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | N/A | N/A |
| **Yotpo** | 7.5/10 | 5 |

#### Visual UGC

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Campaign Customization** | Not enough data | 7.7 (5 reviews) | 
| **Widget Customization** | Not enough data | 6.7 (5 reviews) | 
| **Widget** | Not enough data | 7.7 (5 reviews) | 
| **Media Library** | Not enough data | 7.0 (5 reviews) | 

#### Integrations

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Social Media** | Not enough data | 7.3 (5 reviews) | 
| **Content Creation** | Not enough data | 7.7 (5 reviews) | 
| **Marketing Automation** | Not enough data | 8.0 (5 reviews) | 
| **Rights Management** | Not enough data | 7.7 (5 reviews) | 

#### Support

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Onboarding** | Not enough data | Not enough data | 
| **24/7 Client Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **UGC Analytics** | Not enough data | Not enough data | 
| **Lazy-Loading** | Not enough data | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | N/A | N/A |
| **Yotpo** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 6.0/10 | 12 |
| **Yotpo** | 8.1/10 | 57 |

#### Consumer Intelligence

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Customer Feedback** | 9.7 (12 reviews) | 9.1 (48 reviews) ✓ Verified | 
| **Competitive Intelligence** | 8.8 (10 reviews) | Feature Not Available | 
| **Sentiment Analysis** | 9.4 (11 reviews) | 8.6 (38 reviews) ✓ Verified | 

#### Reporting

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Revenue Reporting** | 7.1 (8 reviews) | 8.1 (18 reviews) | 
| **Corporate Reporting** | 8.3 (9 reviews) | 8.0 (36 reviews) ✓ Verified | 
| **Dashboard** | 9.3 (9 reviews) | 8.5 (52 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Social Networks Monitoring** | 4.6 (8 reviews) | 7.1 (15 reviews) | 
| **Social Media Management** | 4.6 (8 reviews) | 7.9 (34 reviews) ✓ Verified | 
| **Digital Media Monitoring** | 4.6 (8 reviews) | 8.2 (28 reviews) | 

#### In-House Management

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Employee Performance** | 5.4 (8 reviews) | Feature Not Available | 
| **Team Workflow** | 5.2 (8 reviews) | 7.7 (15 reviews) | 

#### Generative AI

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **AI Text Generation** | 4.4 (6 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 3.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.6 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 
| **Decision Making** | 4.2 (6 reviews) | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | N/A | N/A |
| **Yotpo** | N/A | N/A |

#### Discovery

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | Bizrate Insights | Yotpo | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Bizrate Insights (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Survey Software](https://www.g2.com/categories/survey), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Yotpo (3):** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms), [Loyalty Management Software](https://www.g2.com/categories/loyalty-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Bizrate Insights | Yotpo | 
|---|---|---|
| **Small-Business** | 25.7% | 74.5% | 
| **Mid-Market** | 51.4% | 23.5% | 
| **Enterprise** | 22.9% | 2.0% | 

### By Industry

#### Bizrate Insights

- **Retail:** 41.2%
- **Consumer Goods:** 17.6%
- **Electrical/Electronic Manufacturing:** 5.9%
- **Automotive:** 5.9%
- **Marketing and Advertising:** 2.9%
- **Luxury Goods & Jewelry:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Furniture:** 2.9%
- **Environmental Services:** 2.9%
- **Consumer Electronics:** 2.9%
- **Other:** 11.8%

#### Yotpo

- **Retail:** 20.4%
- **Apparel & Fashion:** 12.4%
- **Consumer Goods:** 12.0%
- **Health, Wellness and Fitness:** 7.2%
- **Food & Beverages:** 5.6%
- **Cosmetics:** 4.8%
- **Consumer Electronics:** 4.8%
- **Internet:** 2.8%
- **Luxury Goods & Jewelry:** 2.8%
- **Automotive:** 2.4%
- **Other:** 24.8%

---
## Alternatives

### Alternatives to Bizrate Insights

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4194 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2067 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (651 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (390 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (495 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.7/5 stars (415 reviews)

### Alternatives to Yotpo

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4194 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.7/5 stars (415 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (651 reviews)
- [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) — 4.6/5 stars (607 reviews)
- [Smile.io](https://www.g2.com/products/smile-io/reviews) — 4.6/5 stars (451 reviews)
- [Trustpilot](https://www.g2.com/products/trustpilot/reviews) — 3.4/5 stars (260 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (237 reviews)
- [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (149 reviews)

---
## Top Discussions

### Bizrate Insights

No discussions available for this product.

### Yotpo

- Title: [What is Yotpo used for?](https://www.g2.com/discussions/what-is-yotpo-used-for) — 1 comment
  > **Top comment:** "Yotpo is a customer engagement and retention platform that helps e-commerce brands build trust, increase conversions, and grow customer lifetime value. It..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bizrate-insights-vs-yotpo)