# Bizrate Insights vs Trustpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Trustpilot excels in providing a wide variety of verified user reviews, which many users find essential for making informed decisions about businesses. One user mentioned that Trustpilot is their go-to platform for checking the reliability of establishments before visiting.
- **Users say** that Bizrate Insights offers superior filtering capabilities, allowing businesses to quickly access and address issues that may be hidden in positive reviews. This feature is particularly appreciated for its ability to streamline performance reviews across key areas.
- **Reviewers mention** that Trustpilot's implementation process is straightforward, with many users highlighting its intuitive onboarding wizard. This ease of setup is a significant advantage for small businesses looking to get started quickly.
- **According to verified reviews** , Bizrate Insights shines in customer support, with users praising the responsiveness and helpfulness of the support team. One user noted that connecting with support is incredibly easy, which enhances the overall user experience.
- **G2 reviewers report** that Trustpilot struggles with overall satisfaction metrics, particularly in areas like quality of support and product direction. Users have expressed concerns about the platform not being as responsive to their needs compared to Bizrate Insights.
- **Users say** that Bizrate Insights provides valuable daily emails that help businesses efficiently reach out to customers, particularly focusing on negative reviews. This proactive approach is seen as a significant benefit for maintaining customer relationships.



| | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.4 out of 5 | 
| **Total Reviews** | 35 | 260 | 
| **Largest Market Segment** | Mid-Market (51.4% of reviews) | Small-Business (61.7% of reviews) | 
| **Entry Level Price** | Free | Starting at $299.00 | 

---
## Top Pros & Cons

### Bizrate Insights

Pros:
- Helpful (20 reviews)
- Customer Feedback (18 reviews)

Cons:
- Limitations (8 reviews)
- Survey Issues (8 reviews)

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (5 reviews)

Cons:
- Review Issues (11 reviews)
- Poor Customer Support (10 reviews)

---
## Ratings Comparison
| Rating | Bizrate Insights | Trustpilot | 
|---|---|---|
  | **Meets Requirements** | 9.0 (33 reviews) | 7.5 (222 reviews) | 
  | **Ease of Use** | 9.0 (34 reviews) | 8.1 (226 reviews) | 
  | **Ease of Setup** | 9.3 (20 reviews) | 7.8 (132 reviews) | 
  | **Ease of Admin** | 9.0 (17 reviews) | 7.8 (107 reviews) | 
  | **Quality of Support** | 9.7 (32 reviews) | 6.9 (208 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (17 reviews) | 6.8 (105 reviews) | 
  | **Product Direction (% positive)** | 9.0 (34 reviews) | 6.2 (216 reviews) | 

---
## Pricing

### Bizrate Insights

#### Entry-Level Pricing

Plan: Growth

Price: Free

Description: Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

Key Features:
- Unlimited survey invitations and responses
- Google Seller Ratings syndication powering SEM & SEO
- Journey mapping across the entire shopping experience

[Browse all 4 editions](https://www.g2.com/products/bizrate-insights/pricing)

#### Free Trial

Yes

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 7.7/10 | 9 |
| **Trustpilot** | N/A | N/A |

#### Analytics

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Reports** | 9.3 (9 reviews) | Not enough data | 
| **Dashboard** | 9.4 (8 reviews) | Not enough data | 
| **Web Analytics** | 9.4 (9 reviews) | Not enough data | 
| **Campaign Tracking** | 6.9 (8 reviews) | Not enough data | 
| **Customer Demographics** | 9.6 (9 reviews) | Not enough data | 
| **Predictive Analytics** | 6.9 (8 reviews) | Not enough data | 

#### Administration

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Data Storage** | 8.3 (8 reviews) | Not enough data | 
| **A/B Testing** | 8.1 (7 reviews) | Not enough data | 
| **Integrations** | 8.1 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **AI Text Generation** | 6.3 (5 reviews) | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 6.3 (5 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 7.3/10 | 31 |
| **Trustpilot** | N/A | N/A |

#### Analytics

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.9 (28 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (27 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.7 (26 reviews) | Not enough data | 
| **Gamification** | 5.7 (23 reviews) | Not enough data | 

#### Customization

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Stakeholder Management** | 8.5 (25 reviews) | Not enough data | 
| **Multilanguage Support** | 7.1 (21 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.5 (21 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.1 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **AI Text Generation** | 5.9 (19 reviews) | Not enough data | 
| **AI Text Summarization** | 6.0 (19 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (18 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (19 reviews) | Not enough data | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | N/A | N/A |
| **Trustpilot** | 6.1/10 | 56 |

#### Collection

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Authentification** | Not enough data | 6.2 (39 reviews) ✓ Verified | 
| **Review Forms** | Not enough data | 6.5 (39 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 5.8 (34 reviews) ✓ Verified | 
| **Engagement** | Not enough data | 6.8 (34 reviews) ✓ Verified | 
| **Community Q&A** | Not enough data | Feature Not Available | 

#### Agentic AI - Review Management

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (10 reviews) | 

#### Moderation

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 6.0 (34 reviews) ✓ Verified | 
| **Response Types** | Not enough data | 5.7 (35 reviews) ✓ Verified | 
| **Legal Agreements** | Not enough data | 6.0 (27 reviews) ✓ Verified | 

#### Use Cases

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **E-commerce** | Not enough data | 6.6 (30 reviews) ✓ Verified | 
| **Retail** | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Customer Service** | Not enough data | 6.0 (32 reviews) ✓ Verified | 

#### Administration

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Incentives** | Not enough data | Feature Not Available | 
| **Syndication** | Not enough data | 6.7 (27 reviews) ✓ Verified | 
| **Insights** | Not enough data | 6.8 (29 reviews) ✓ Verified | 
| **Content** | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Sampling** | Not enough data | Feature Not Available | 

#### Display Options

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Badges** | Not enough data | 6.4 (29 reviews) ✓ Verified | 
| **Widgets** | Not enough data | 5.9 (30 reviews) ✓ Verified | 
| **Integration & APIs** | Not enough data | 5.8 (29 reviews) ✓ Verified | 
| **Marketing** | Not enough data | 5.9 (30 reviews) ✓ Verified | 

#### Generative AI

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.6 (16 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 7.1/10 | 17 |
| **Trustpilot** | N/A | N/A |

#### Feedback Management

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Tagging** | 7.1 (13 reviews) | Not enough data | 
| **Segmentation** | 8.0 (14 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 7.6 (15 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Thematic Analysis** | 6.4 (13 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.7 (16 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.6 (15 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Online Reviews** | 7.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.4 (15 reviews) | Not enough data | 
| **Social Media** | 6.4 (13 reviews) | Not enough data | 
| **Customer Service Channels** | 6.5 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **AI Text Generation** | 5.4 (13 reviews) | Not enough data | 
| **AI Text Summarization** | 5.4 (13 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 8.6/10 | 7 |
| **Trustpilot** | N/A | N/A |

#### Survey Management

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Survey Builder** | 6.7 (7 reviews) | Not enough data | 
| **Question Types** | 8.8 (7 reviews) | Not enough data | 
| **Templates** | 7.6 (7 reviews) | Not enough data | 
| **Survey Distribution** | 9.3 (5 reviews) | Not enough data | 

#### Survey Customization

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Branching/Skip Logic** | 9.3 (5 reviews) | Not enough data | 
| **Branding** | 8.3 (5 reviews) | Not enough data | 
| **Multimedia Support** | 8.3 (5 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.0 (5 reviews) | Not enough data | 

#### Survey Insights

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Reporting & Analytics** | 9.4 (6 reviews) | Not enough data | 
| **BI Tools Integration** | 9.0 (5 reviews) | Not enough data | 
| **Data Exporting** | 9.7 (5 reviews) | Not enough data | 
| **Permissions** | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Bizrate Insights** | 6.0/10 | 12 |
| **Trustpilot** | 6.9/10 | 103 |

#### Consumer Intelligence

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Customer Feedback** | 9.7 (12 reviews) | 7.8 (92 reviews) ✓ Verified | 
| **Competitive Intelligence** | 8.8 (10 reviews) | 6.8 (66 reviews) | 
| **Sentiment Analysis** | 9.4 (11 reviews) | 7.0 (63 reviews) ✓ Verified | 

#### Reporting

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Revenue Reporting** | 7.1 (8 reviews) | Feature Not Available | 
| **Corporate Reporting** | 8.3 (9 reviews) | 6.8 (56 reviews) ✓ Verified | 
| **Dashboard** | 9.3 (9 reviews) | 7.7 (84 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Social Networks Monitoring** | 4.6 (8 reviews) | 6.6 (52 reviews) ✓ Verified | 
| **Social Media Management** | 4.6 (8 reviews) | 6.6 (53 reviews) ✓ Verified | 
| **Digital Media Monitoring** | 4.6 (8 reviews) | Feature Not Available | 

#### In-House Management

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Employee Performance** | 5.4 (8 reviews) | Feature Not Available | 
| **Team Workflow** | 5.2 (8 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **AI Text Generation** | 4.4 (6 reviews) | 6.4 (14 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 3.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 5.6 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 
| **Decision Making** | 4.2 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Bizrate Insights (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Survey Software](https://www.g2.com/categories/survey), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | Bizrate Insights | Trustpilot | 
|---|---|---|
| **Small-Business** | 25.7% | 61.7% | 
| **Mid-Market** | 51.4% | 33.1% | 
| **Enterprise** | 22.9% | 5.2% | 

### By Industry

#### Bizrate Insights

- **Retail:** 41.2%
- **Consumer Goods:** 17.6%
- **Electrical/Electronic Manufacturing:** 5.9%
- **Automotive:** 5.9%
- **Marketing and Advertising:** 2.9%
- **Luxury Goods & Jewelry:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Furniture:** 2.9%
- **Environmental Services:** 2.9%
- **Consumer Electronics:** 2.9%
- **Other:** 11.8%

#### Trustpilot

- **Financial Services:** 14.2%
- **Retail:** 7.3%
- **Marketing and Advertising:** 6.5%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.0%
- **Apparel & Fashion:** 3.6%
- **Information Technology and Services:** 3.2%
- **Consumer Electronics:** 2.8%
- **Consumer Services:** 2.8%
- **Internet:** 2.8%
- **Other:** 48.2%

---
## Alternatives

### Alternatives to Bizrate Insights

- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (386 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4148 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (495 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.7/5 stars (403 reviews)

### Alternatives to Trustpilot

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (649 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (237 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (143 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4148 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)

---
## Top Discussions

### Bizrate Insights

No discussions available for this product.

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bizrate-insights-vs-trustpilot)