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Compare Bizrate Insights and Trustpilot 
Featured Products
At a Glance
Market Segments
Mid-Market (53.3% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Starting at $299.00
Bizrate Insights
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansTrustpilot
Star Rating
(242)3.4 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansBizrate Insights vs Trustpilot
When assessing the two solutions, reviewers found Bizrate Insights easier to use, set up, and administer. Reviewers also preferred doing business with Bizrate Insights overall.
- Reviewers felt that Bizrate Insights meets the needs of their business better than Trustpilot.
- When comparing quality of ongoing product support, reviewers felt that Bizrate Insights is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Bizrate Insights over Trustpilot.
Pricing
Entry-Level Pricing
Bizrate Insights
Growth
Free
Understand the customer journey from visit to purchase to delivery. Build a brand customers love.
- Unlimited survey invitations and responses
- Google Seller Ratings syndication powering SEM & SEO
- Journey mapping across the entire shopping experience
Trustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Bizrate Insights
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
9.0
29
7.5
207
Ease of Use
8.9
30
8.0
210
Ease of Setup
9.1
17
7.7
118
Ease of Admin
9.0
17
7.8
107
Quality of Support
9.8
28
7.0
193
Has the product been a good partner in doing business?
9.5
17
6.8
105
Product Direction (% positive)
8.8
30
6.3
203
Features by Category
Analytics
9.3
9
Not enough data
9.4
8
Not enough data
9.4
9
Not enough data
6.9
8
Not enough data
9.6
9
Not enough data
6.9
8
Not enough data
Administration
8.3
8
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
Generative AI
6.3
5
Not enough data
Agentic AI - E-Commerce Analytics
7.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
Analytics
8.9
28
Not enough data
8.9
27
Not enough data
8.6
25
Not enough data
5.7
23
Not enough data
Customization
8.4
23
Not enough data
7.1
21
Not enough data
8.4
20
Not enough data
8.1
19
Not enough data
Generative AI
5.9
19
Not enough data
6.0
19
Not enough data
Agentic AI - Experience Management
6.4
18
Not enough data
6.8
19
Not enough data
6.4
19
Not enough data
6.3
19
Not enough data
Collection
Not enough data
5.9
37
|
Verified
Not enough data
6.4
37
|
Verified
Not enough data
5.8
34
|
Verified
Not enough data
6.6
32
|
Verified
Not enough data
Feature Not Available
Agentic AI - Review Management
Not enough data
5.7
10
Not enough data
5.7
10
Moderation
Not enough data
5.8
30
|
Verified
Not enough data
6.0
30
|
Verified
Not enough data
6.0
27
|
Verified
Use Cases
Not enough data
6.4
29
|
Verified
Not enough data
6.3
28
|
Verified
Not enough data
5.7
30
|
Verified
Administration
Not enough data
Feature Not Available
Not enough data
6.4
25
|
Verified
Not enough data
6.5
26
|
Verified
Not enough data
6.3
28
|
Verified
Not enough data
Feature Not Available
Display Options
Not enough data
6.4
29
|
Verified
Not enough data
5.8
29
|
Verified
Not enough data
5.6
27
|
Verified
Not enough data
5.8
28
|
Verified
Generative AI
Not enough data
5.6
16
Feedback Management
7.1
13
Not enough data
8.0
14
Not enough data
7.6
15
Not enough data
Feedback Analysis
6.4
13
Not enough data
7.6
15
Not enough data
8.6
15
Not enough data
Feedback Sources
7.3
15
Not enough data
8.4
15
Not enough data
6.4
13
Not enough data
6.5
13
Not enough data
Generative AI
5.4
13
Not enough data
5.4
13
Not enough data
Survey Management
6.7
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
9.3
5
Not enough data
Survey Customization
9.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Survey Insights
9.4
6
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.7
10
7.7
88
|
Verified
8.8
10
6.8
65
9.3
10
7.0
62
|
Verified
Reporting
7.1
8
Feature Not Available
8.3
9
6.7
54
|
Verified
9.3
9
7.7
82
|
Verified
Media Monitoring
4.6
8
6.6
52
|
Verified
4.6
8
6.6
53
|
Verified
4.6
8
Feature Not Available
In-House Management
5.4
8
Feature Not Available
5.2
8
Feature Not Available
Generative AI
4.4
6
6.4
14
Agentic AI - Online Reputation Management
4.4
6
Not enough data
3.6
6
Not enough data
4.4
6
Not enough data
5.6
6
Not enough data
3.9
6
Not enough data
4.2
6
Not enough data
Categories
Categories
Shared Categories
Bizrate Insights and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Bizrate Insights is categorized as Experience Management, E-Commerce Analytics, Survey, and Feedback Analytics
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Bizrate Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
40.0%
Consumer Goods
16.7%
Electrical/Electronic Manufacturing
6.7%
Automotive
6.7%
Marketing and Advertising
3.3%
Other
26.7%
Financial Services
15.2%
Retail
6.9%
Marketing and Advertising
5.6%
Computer Software
4.8%
Consumer Goods
3.9%
Other
63.6%
Alternatives
Discussions
Bizrate Insights has no discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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